Next Reviews

Name: Next
Rating: 3.49

3.5 Rating 1,315 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,315 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excllent and quick service. I recommand!”

Helpful Report

Posted 8 years ago

“Next sell some really good quality childrens' clothes - if ONLY their adult clothing wasn't made out of nasty manmade fibres I'd shop there for me too - but their inane relationship between online directory and store is infuriating. I had to go inshore twice, and make two phone calls before they'd refund me for two dresses I'd been charged for yet not actually received. Their accounts online can only be viewed properly via a browser. I do like their callback option though, and their customer service agents are always polite and helpful.”

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Posted 8 years ago

“Very easy to order, very quick delivery and easy to send back returns. Friendly staff at the actually shop. Would recommend shopping at Next”

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Posted 8 years ago

“Item not in store, ordered online, arrived the next day. Easy, efficient, quick service. Delighted with purchase”

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Posted 8 years ago

“Ordered via the smartphone iOS app, was delivered to store for collection very fast”

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Posted 8 years ago

“Refunded my delivery costs”

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Posted 8 years ago

“good choice of holiday clothing. good sizes available.”

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Posted 8 years ago

“Next has the best customer service in the world. Bought shoes and wore them once did returned them without quibble and ordered me another pair in smaller size. Highly recommend”

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Posted 8 years ago

“Fast delivery and great quality products.”

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Posted 8 years ago

“Always helpful and friendly staff”

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Posted 8 years ago

“Great collection and best point is the free delivery to switzerland for shopping in excess of CHF 25! Such a bargain! Plus the styles and design are unique! love it”

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Posted 8 years ago

“Products are great value for money.”

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Posted 8 years ago

“Decent service.”

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Posted 8 years ago

“Good quality and nice reasonable price”

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Posted 8 years ago

“Excellent customer service, fast delivery and easy returns.”

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Posted 8 years ago

“Quick click and collect delivery to store.”

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Posted 8 years ago

“Good customer service, fast delivery and excellent quality”

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Posted 8 years ago

“LOVELY SERVICE”

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Posted 8 years ago

“Good value and lovely customer service”

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Posted 8 years ago

“The service is good and they don't charge for collecting from store”

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Posted 8 years ago

Next is rated 3.5 based on 1,315 reviews