Next Reviews

Name: Next
Rating: 3.45

3.5 Rating 1,356 Reviews

62 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,356 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat

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info@next.co.uk

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Next 2 star review on 1st September 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super easy website. Lots of fashionable items. Cheaper delivery to a local newsagents to save a trip to a store or delivery to the door which is more expensive.”

Helpful Report

Posted 9 years ago

“From easy ordering to quick delivery I love shopping with next”

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Posted 9 years ago

“if there is a problem with my order or im not happy about something. i am dealt with efficiently. u have no problem getting through, if theres a queue they ring you back. thats what i would class as good sevice.”

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Posted 9 years ago

“good quality goods at a reasonable price”

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Posted 9 years ago

“excellent product range and service.”

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Posted 9 years ago

“Excellent service for both online and from the shop quick delivery and if the item is no good you can return them to a store Excellent”

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Posted 9 years ago

“I got really nice good quality tops for my daughter. Free next day delivery was great”

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Posted 9 years ago

“Poor date/delivery availability on the sale items”

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Posted 9 years ago

“I was looking for new bedding for my 4-year-old son's room. He's obsessed with Monster Trucks so I was over the moon when I spotted a fab little duvet set at Next. Even happier when I got a fiver off for buying new curtains at the same time! Next never let me down and now I have a very happy boy!”

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Posted 9 years ago

“Really nice shop assistant”

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Posted 9 years ago

“Friendly staff”

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Posted 9 years ago

“Excellent customer service. Time between placing order and delivery first class. Quality of goods from style to quality of materials and price is excellent. Very good web site for illustration of goods and description of items. No problem with returns”

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Posted 9 years ago

“Good service”

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Posted 9 years ago

“Quick delivery and good quality clothes”

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Posted 9 years ago

“Superb product and price Dachshund cushions”

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Posted 9 years ago

“Fast delivery”

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Posted 9 years ago

“Good & efficient service”

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Posted 9 years ago

“Fantastic display and good value for money”

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Posted 9 years ago

“Easy to use web site, friendly staff in stores, easy returns and collections, massive choice in products, great delivery choices.”

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Posted 9 years ago

“Very quick delivery to store and easy pick up. One item not suitable and was able to return without fuss”

Helpful Report

Posted 9 years ago

Next is rated 3.5 based on 1,356 reviews