Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,326 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered all my grandchildren Christmas gifts. I will very happy with everything. Good quality, value and style they love. Very happy with delivery on time.”

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Posted 8 years ago

“The products came on the ride time.. And the didnt did any mistake on my order like usc”

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Posted 8 years ago

“FRIENDLEY STAFF, THERE SIZES SEEM TO BE THE MOST RELIABLE IF BUYING FOR OTHERS, COULD DO WITH UPDATING THERE STOCK MORE OFTEN.”

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Posted 8 years ago

“Very happy”

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Posted 8 years ago

“I love ordering from Next good quality clothes and shoes latest fashion available.”

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Posted 8 years ago

“Had great sale on got some lovely chlothes for new baby with decent cheap offers”

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Posted 8 years ago

“Fantastic customer service , very polite and friendly , will do everything they can to assist you with a fabulous returns policy .”

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Posted 8 years ago

“Great customer service”

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Posted 8 years ago

“Excellent service great quality service”

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Posted 8 years ago

“Good choice and quality at competitive prices”

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Posted 8 years ago

“Very helpful at costumer services.”

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Posted 8 years ago

“good service”

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Posted 8 years ago

“great discounts on quality clothes”

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Posted 8 years ago

“good customer service, quality products, and excellent return policy.”

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Posted 8 years ago

“Theses flowers were for a friend that had lost her father I ordered them on the Friday and they arrived on the Saturday which is excellent service in my opinion my friend was over the moon with them and they made her have a smile on her face which she hadn't for a while.”

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Posted 8 years ago

“Good quality clothes”

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Posted 8 years ago

“wide variety and good prices”

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Posted 8 years ago

“Great range and easy-to-use website. Delivered to store the next day for FREE!”

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Posted 8 years ago

“Good value, good range!”

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Posted 8 years ago

“Love their sales, good quality clothin n houseware. Friendly staff both on line and in the shop”

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Posted 8 years ago

Next is rated 3.5 based on 1,326 reviews