Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,326 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality for boys school polo shirts and PE t-shirts. My first time shopping for school wear. It was so easy with the FREE click and collect service, super fast delivery and regular updates on my order and it's process.”

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Posted 8 years ago

“Order before 9.00 for next day delivery you are made aware when you purchase the items when the delivery date will be”

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Posted 8 years ago

“Fast customer service and friendly staff”

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Posted 8 years ago

“Very welcome .Great service all the time”

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Posted 8 years ago

“Next is the Top shop in moda of elegance clothing like suit & very well for another lot thinks, I RECOMMEND ,,NEXT" FOR THE BEST SHOP FOR clothing, not sport ones Just classic and with in New moda. AND NOT SOO MUCH EXPENSIVE!! RECOMMEND!.”

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Posted 8 years ago

“I order my clothes online as I'm a person with a disability, so it's difficult to try clothes on in a cramped shop fitting room. The service, quality of the clothes next delivery are first class. Returns are easy and the staff at the call centre are some of the best that I've experienced. Highly recommended.”

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Posted 8 years ago

“The bed clothes I ordered arrived within 2 days I also love ordering clothes for myself and the kids they always fit perfectly and there too quality”

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Posted 8 years ago

“Allways give a good service”

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Posted 8 years ago

“Purchased trousers online in the evening, delivery driver knocking on my door around luchtime day after. Fast and efficient service, thank you.”

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Posted 8 years ago

“Brilliant mens summer collection this year! Shirt and jeans purchased for under £50 absolute bargain!”

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Posted 8 years ago

“Super easy website. Lots of fashionable items. Cheaper delivery to a local newsagents to save a trip to a store or delivery to the door which is more expensive.”

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Posted 8 years ago

“From easy ordering to quick delivery I love shopping with next”

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Posted 8 years ago

“if there is a problem with my order or im not happy about something. i am dealt with efficiently. u have no problem getting through, if theres a queue they ring you back. thats what i would class as good sevice.”

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Posted 8 years ago

“good quality goods at a reasonable price”

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Posted 8 years ago

“excellent product range and service.”

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Posted 8 years ago

“Excellent service for both online and from the shop quick delivery and if the item is no good you can return them to a store Excellent”

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Posted 8 years ago

“I got really nice good quality tops for my daughter. Free next day delivery was great”

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Posted 8 years ago

“Poor date/delivery availability on the sale items”

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Posted 8 years ago

“I was looking for new bedding for my 4-year-old son's room. He's obsessed with Monster Trucks so I was over the moon when I spotted a fab little duvet set at Next. Even happier when I got a fiver off for buying new curtains at the same time! Next never let me down and now I have a very happy boy!”

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Posted 8 years ago

“Really nice shop assistant”

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Posted 8 years ago

Next is rated 3.5 based on 1,326 reviews