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Next Reviews

3.4 Rating 1,363 Reviews
62 %
of reviewers recommend Next
3.4
Based on 1,363 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Live Chat
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info@next.co.uk

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Next 2 star review on 4th July 2026
Anonymous
Next 1 star review on 8th March 2026
Christine Mitchell
Next 1 star review on 22nd September 2025
Kavya Reddy
Next 1 star review on 26th June 2025
Amara Arianna
Next 1 star review on 30th March 2025
Anonymous
Next 1 star review on 4th August 2024
Anonymous
Next 1 star review on 4th August 2024
Anonymous
42
Anonymous
Anonymous  // 01/01/2019
“High quality items at reasonable prices”
Helpful Report
Posted 9 years ago
“The product and pricing and the quality and speed of delivery coupled with the ease of use of the website....adds up to a faboulous shopping experience on the net!”
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Posted 9 years ago
“Next have returned a faulty item without a receipt and refunded the original price I got it at on a refund card.”
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Posted 9 years ago
“Next direct is one of the best. Always top quality and items are always as described. So much choice”
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Posted 9 years ago
“Delivery always on time and if items are late always receive an e-mail letting me know”
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Posted 9 years ago
“Fast and easy”
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Posted 9 years ago
“Bought a gorgeous men's dressing gown for my husband and very happy.”
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Posted 9 years ago
“Love everything in the shop but when I was stood undecided for ages about which clock to choose,one of the staff who was friendly and down to earth said '' come and look at this one on the wall through here''l knew straight away that was the one! It's massive and it looks amazing, I wouldn't have necessarily got it. It shows the staff are paying attention and are interested and bothered to help your choice with a good eye for their stock”
Helpful Report
Posted 9 years ago
“Easy service fast delivery. Good packaging”
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Posted 9 years ago
“Great quality of children clothing”
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Posted 9 years ago
“Service with a smile and very attentive and helpful Thank you”
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Posted 9 years ago
“My shopping experience was good and I was happy with the clothing.”
Helpful Report
Posted 9 years ago
“Great online back up service by phone to accompany online.”
Helpful Report
Posted 9 years ago
“Bought suit online for my son after trying on various suits in the shop - staff in shop very helpful and online purchase no problem. In fact returned internet ordered item to store and purchased another suit in the shop. Refund to my credit card was very quick. (Did not want to end up with two suits on my card!) Having flexibility of online order and the actual shop where we could try on and return if necessary made this whole process easier with an expensive item that we wanted to be absolutely right.”
Helpful Report
Posted 9 years ago
“When ordered is is always delivered the next day!”
Helpful Report
Posted 9 years ago
“Staff are realy helpfull and treat there customers well and are allways willing to help with any issues that is bought to there attention”
Helpful Report
Posted 9 years ago
“Time after time, every purchase that I make at Next always does not disappoint. The quality of the clothing that I buy for myself and 2 boys are always of high standard, wash well and look very smart indeed. One very happy customer.”
Helpful Report
Posted 9 years ago
“Ordered my item online was wrong size my fault so took back to the shop and assistant said no trouble we will change that for you I was so pleased thank you next.”
Helpful Report
Posted 9 years ago
“Ordering online was easy and simple, my order arrived extremely quickly and I received messages informing me what stage my order was at.”
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Posted 9 years ago
“Beautiful clothes”
Helpful Report
Posted 9 years ago
Next is rated 3.4 based on 1,363 reviews