Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,326 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order up until 12 pm for next day delivery.”

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Posted 8 years ago

“Items always in stock & fast delivery”

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Posted 8 years ago

“Easy website, extremely prompt delivery and a courtesy email to make sure I'd received my order and was happy with it.”

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Posted 8 years ago

“Great bags”

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Posted 8 years ago

“Quick delivery”

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Posted 8 years ago

“Really good kids range”

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Posted 8 years ago

“Fast efficient service , store pick up which was free and returns are also free and easily returned to store. Friendly helpful staff in store too.”

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Posted 8 years ago

“Avoid avoid avoid!!!!! Absolutely fuming with next disgusting customer service!! I'm so fed up ordered my Sofa and snuggle chair on the 18th June paid in FULL told delivery within 6 weeks by the 30th July. Then got told not due in warehouse until the 22nd august. Got insulted with a £15 gift card for this!!! Told they would sort out a loan sofa and chair within 72 hours 10 days later my loan sofa turns up but no chair!!!! So one small sofa for 4 of us to sit on!!!! I now get An email saying my sofas are now not due in warehouse until 23rd of September!!!!!!!! What the absolute hell!!!! I'm So so so angry you have made constant cock up after cock up!!!! I will Not longer be shopping at next and am Closing my next account!!! I want my money back plus compensation for all the hassle and delayS!!!!!!!!!!!!!”

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Posted 8 years ago

“Friendly and prompt service”

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Posted 8 years ago

“Very helpful staff. Baby and small children's clothes are very good.”

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Posted 8 years ago

“Very friendly staff & a great selection of products.”

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Posted 8 years ago

“Quick order process and next day delivery as promised”

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Posted 8 years ago

“I had bought a pair of shoes and the sole had started to come away. Whilst in the store I just spoke to an assistant who got theManager who asked me what size the shoes were. He went away and came back with a replacement pair! I had not expected this as I was not making a complaint just merely pointing out so they could be aware. I did not have a receipt! I was even wearing the shoes! Customer care brilliant and thats why we always shop at Next.”

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Posted 8 years ago

“Great products delivered on time.”

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Posted 8 years ago

“Next App is really great! It's easy to use, gives clear guidelines on stock levels and when you shall receive your order.”

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Posted 8 years ago

“I ordered a pair of shoes on an evening last week and they were delivered the next day, absolutely superb service from Next!!”

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Posted 8 years ago

“Quick service and easy exchange for bigger size”

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Posted 8 years ago

“Great balance of quality, style and price.”

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Posted 8 years ago

“by sending my order on time”

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Posted 8 years ago

“The website is so easy to get through and find what i need! When it comes to collecting the items the staff are always friendly xx”

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Posted 8 years ago

Next is rated 3.5 based on 1,326 reviews