Next Reviews

Name: Next
Rating: 3.44

3.4 Rating 1,363 Reviews

62 %

of reviewers recommend Next

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3.4

Based on 1,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great bags”

Helpful Report

Posted 9 years ago

“Quick delivery”

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Posted 9 years ago

“Really good kids range”

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Posted 9 years ago

“Fast efficient service , store pick up which was free and returns are also free and easily returned to store. Friendly helpful staff in store too.”

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Posted 9 years ago

“Avoid avoid avoid!!!!! Absolutely fuming with next disgusting customer service!! I'm so fed up ordered my Sofa and snuggle chair on the 18th June paid in FULL told delivery within 6 weeks by the 30th July. Then got told not due in warehouse until the 22nd august. Got insulted with a £15 gift card for this!!! Told they would sort out a loan sofa and chair within 72 hours 10 days later my loan sofa turns up but no chair!!!! So one small sofa for 4 of us to sit on!!!! I now get An email saying my sofas are now not due in warehouse until 23rd of September!!!!!!!! What the absolute hell!!!! I'm So so so angry you have made constant cock up after cock up!!!! I will Not longer be shopping at next and am Closing my next account!!! I want my money back plus compensation for all the hassle and delayS!!!!!!!!!!!!!”

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Posted 9 years ago

“Friendly and prompt service”

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Posted 9 years ago

“Very helpful staff. Baby and small children's clothes are very good.”

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Posted 9 years ago

“Very friendly staff & a great selection of products.”

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Posted 9 years ago

“Quick order process and next day delivery as promised”

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Posted 9 years ago

“I had bought a pair of shoes and the sole had started to come away. Whilst in the store I just spoke to an assistant who got theManager who asked me what size the shoes were. He went away and came back with a replacement pair! I had not expected this as I was not making a complaint just merely pointing out so they could be aware. I did not have a receipt! I was even wearing the shoes! Customer care brilliant and thats why we always shop at Next.”

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Posted 9 years ago

“Great products delivered on time.”

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Posted 9 years ago

“Next App is really great! It's easy to use, gives clear guidelines on stock levels and when you shall receive your order.”

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Posted 9 years ago

“I ordered a pair of shoes on an evening last week and they were delivered the next day, absolutely superb service from Next!!”

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Posted 9 years ago

“Quick service and easy exchange for bigger size”

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Posted 9 years ago

“Great balance of quality, style and price.”

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Posted 9 years ago

“by sending my order on time”

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Posted 9 years ago

“The website is so easy to get through and find what i need! When it comes to collecting the items the staff are always friendly xx”

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Posted 9 years ago

“Great quality for boys school polo shirts and PE t-shirts. My first time shopping for school wear. It was so easy with the FREE click and collect service, super fast delivery and regular updates on my order and it's process.”

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Posted 9 years ago

“Order before 9.00 for next day delivery you are made aware when you purchase the items when the delivery date will be”

Helpful Report

Posted 9 years ago

“Fast customer service and friendly staff”

Helpful Report

Posted 9 years ago

Next is rated 3.4 based on 1,363 reviews