Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,326 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my item online was wrong size my fault so took back to the shop and assistant said no trouble we will change that for you I was so pleased thank you next.”

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Posted 8 years ago

“Ordering online was easy and simple, my order arrived extremely quickly and I received messages informing me what stage my order was at.”

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Posted 8 years ago

“Beautiful clothes”

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Posted 8 years ago

“Good range”

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Posted 8 years ago

“Delivery failed to arrive as promised yet again, my mums birthday present is now late. Courier service is now appalling, what has happened to what was once brilliant customer service.”

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Posted 8 years ago

“Great service in the Cumbernauld branch. Purchased a pair of jeans and they were a great fit and good quality. Will be buying from there. Always have issues with the length but the 30" leg was a great fit”

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Posted 8 years ago

“Superb online choice, ease of delivering to store, no quibbles on returns either if an item suffers from Buyers Remorse!”

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Posted 8 years ago

“Good varied choice. Polite friendly staff”

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Posted 8 years ago

“Prompt delivery and the item I ordered was a good fit and lovely quality.”

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Posted 8 years ago

“Good service and quality products.”

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Posted 8 years ago

“Look on your system as I am not wasting my breath any further”

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Posted 8 years ago

“Quick delivery”

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Posted 8 years ago

“Quick delivery”

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Posted 8 years ago

“Next day delivery, awesome!”

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Posted 8 years ago

“Delivery date and time that suited me. Bought some items for myself and my daughter which we both love. The clothing washes well and does not shrink. Customer service is fantastic.”

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Posted 8 years ago

“Orders can be placed up until midnight for next day delivery to store for free.”

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Posted 8 years ago

“great product and customer service”

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Posted 8 years ago

“Excellent Customer Services. An absolute pleasure to deal with at their Handforth branch”

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Posted 8 years ago

“Excellent customer service, wide range of clothes available”

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Posted 8 years ago

“Good service,easy to shop online”

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Posted 8 years ago

Next is rated 3.5 based on 1,326 reviews