Next Reviews

Name: Next
Rating: 3.44

3.4 Rating 1,363 Reviews

62 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.4

Based on 1,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

info@next.co.uk

Write Your review

Tell us how Next made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value for money, friendly and very helpful staff.”

Helpful Report

Posted 8 years ago

“Good staff. Clean and well stocked premises. Nice festive feel as befitting the season. Good stock range - I also collected an online order that day with no problems.”

Helpful Report

Posted 8 years ago

“Great choice of goods, good quality.”

Helpful Report

Posted 8 years ago

“Next, your sale is total rubbish. Unless you’re the size of a small child or rather large there is absolutely nothing for an average person. You really need to look at what other stores are doing”

Helpful Report

Posted 8 years ago

“I ordered items beginning of December one item came the next day out of 5 even though it said they were in stock. Received an email to say they would be with me on the 16th they didn't arrive. Then I received a VIP SALR slot time was able to look at what was in sale only to find out the items that I was waiting for were on the sale. I contacted customer services to see if I would be charged the sale price and they said no because I ordered back the beginning of December I had to be charged the full price. Bit I actually received them on the day of the sale how can this company do this. Is it legal do I need to go to trading standards on the matter. Come on next where's your customer service gestures to loyal customers.”

Helpful Report

Posted 8 years ago

“first time buyer at next and i can see why its a popular shop. you can tell the difference between the winter jackets that next sell compared to the quality of a similar jacket at h and m. Pay more at next but you do notice the difference in quality.”

Helpful Report

Posted 8 years ago

“I ordered a wallet, dressing gown and slippers for Christmas, all arrived in plenty of time and we're good quality”

Helpful Report

Posted 8 years ago

“Wonderful products, great prices and a fabulous delivery service!”

Helpful Report

Posted 8 years ago

“I love shopping with Next online. Their website is easy to use. I also use their app (on android) and love that too. Option to pay an annual fee for unlimited service (includes free delivery and first look at upcoming sales). Customer service is fantastic, no nonsense. Delivery is quick and simple. My whole shopping experience far surpasses going into the store.”

Helpful Report

Posted 8 years ago

“We purchased 2 items of clothing online. The first was ill-fitting for the size and the second a perfect fit. Returning the first item via their shop was quick and simple and the refund back in my next account in hours, Great service especially compared with their competitors. Top Marks!”

Helpful Report

Posted 8 years ago

“Excellent service. Love the shop especially at Christmas time!!”

Helpful Report

Posted 8 years ago

“Easy experience. No queues. Left alone to browse and try”

Helpful Report

Posted 8 years ago

“Good stuff, helpful and cheery. Good quality choice of clothing and range.”

Helpful Report

Posted 8 years ago

“I ordered a sweater it only took two days to come. Excellent service.”

Helpful Report

Posted 8 years ago

“Easily found things what i was looking for. Customers service nice and friendly”

Helpful Report

Posted 8 years ago

“Bought a Coat on Line for a present, needed it quickly so paid for next day delivery which Next said would be the following day it took 3 days to arrive, it was difficult to contact Next it had to be by phone and had to wait on hold for 40minutes most days unless I phoned late at night and then it was only 10mins, Very unsatisfactory.”

Helpful Report

Posted 8 years ago

“Products arrive quickly and are as described. Clothes are particularly good as there is no variation in size with Next items so you know they will fit. If a problem crops up the Customer Services team are excellent.”

Helpful Report

Posted 8 years ago

“Everything I have had from the Next online service has been delivered when they said it would. Great choice of stuff, very good quality and collection from store is free. Brilliant!”

Helpful Report

Posted 8 years ago

“Their bedding and bathroom towels are second to none. Excellent quality and great prices. I have always had a great service at their Crawley branch.”

Helpful Report

Posted 8 years ago

“Excellent product delivered on time. What more could I ask for.”

Helpful Report

Posted 8 years ago

Next is rated 3.4 based on 1,363 reviews