Next Reviews

Name: Next
Rating: 3.49

3.5 Rating 1,315 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,315 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrive very quickly to store, collection was quick and easy and the bonus of free store delivery is brilliant”

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Posted 7 years ago

“Great service!!! Very good items in the store”

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Posted 7 years ago

“The next day service is so efficient and prompt. Clothing is great quality and reasonably priced 3”

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Posted 7 years ago

“Always deliver when they say, if there is a delay in getting your item, they let you know in plenty of time so that you may make another choice if required urgently. 1st class products.”

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Posted 7 years ago

“After ordering online the time it takes for the items to get to store is very good the staff are very efficient even on returned items thankyou”

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Posted 7 years ago

“I do have to shop in any other shop you have all I need”

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Posted 7 years ago

“good choice of products, good quality.”

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Posted 7 years ago

“got great deals on some of my purchases”

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Posted 7 years ago

“Got upto 70% black friday sale ..”

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Posted 7 years ago

“Dreadful customer service - impossible to talk to anyone on the phone. Up to one hour wait for them to answer.”

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Posted 7 years ago

“I purchased a lot of new clothes from Next, the clothes were very well made and value for money.”

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Posted 7 years ago

“they had very good staff”

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Posted 7 years ago

“Perfect service online, in store and messages to keep you up to date with orders and everything. What more can you ask for when shopping customer service is brilliant and will always shop with Next one of my favourite stores.”

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Posted 7 years ago

“Easy returns and customer service in store excellant”

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Posted 7 years ago

“Good quality products”

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Posted 7 years ago

“Lovely iteam”

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Posted 7 years ago

“Loved getting my little boys Christmas clothes Thank you”

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Posted 7 years ago

“Order details item pick up from shop customer service excellent”

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Posted 7 years ago

“Great purchase, top/jumper came within time arranged. Good size, and same colour as seen.”

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Posted 7 years ago

“I love shopping at Next! I've been a customer with them for about six and half years now. Over that time, they have greatly improved their in-store and online shopping and consistently given excellent customer service. Their available products are always changing and improving quality, so there is always something new to look at when shopping with them. I ordered a lovely Malvern Corner TV Unit to replace one that I bought from Argos three years ago. It was damaged while I was cleaning the house, it then fell apart! They no longer had that exact product, but I liked this one just as much. It is well made and so pleasing, I use it to put my new 50inc T.V”

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Posted 7 years ago

Next is rated 3.5 based on 1,315 reviews