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Next Reviews

3.4 Rating 1,363 Reviews
62 %
of reviewers recommend Next
3.4
Based on 1,363 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Live Chat
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Next 2 star review on 4th July 2026
Anonymous
Next 1 star review on 8th March 2026
Christine Mitchell
Next 1 star review on 22nd September 2025
Kavya Reddy
Next 1 star review on 26th June 2025
Amara Arianna
Next 1 star review on 30th March 2025
Anonymous
Next 1 star review on 4th August 2024
Anonymous
Next 1 star review on 4th August 2024
Anonymous
42
Anonymous
Anonymous  // 01/01/2019
“The way they had made me happy was by telling me when the parcel would arrive and the exact time and the vehicle they use makes it very easy to recognize that if it was a delivery or not.”
Helpful Report
Posted 8 years ago
“Very very good quick delivery & returns service , their couriers are great , would highly recommend .”
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Posted 8 years ago
“Great customer service! !”
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Posted 8 years ago
“I had to wait a bit while everything arrived, but the quality is very good and the sizing always right. My favourite place to buy quality clothes for the full family.”
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Posted 8 years ago
“I went into our local Next, and was helped by a very interested young lady who was well attired and friendly. She was extremely efficient in finding the article in question and I shall definately consider going to that branch again.”
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Posted 8 years ago
“The service from the assistant was excellent.Friendly, Knowledgeable,Helpful without being pushy”
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Posted 8 years ago
“Great selection of Mens cloths, Shirts and Suits are really well tailored and a good fit generally.”
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Posted 8 years ago
“Costumer service is not the best”
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Posted 8 years ago
“Items arrive very quickly to store, collection was quick and easy and the bonus of free store delivery is brilliant”
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Posted 8 years ago
“Great service!!! Very good items in the store”
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Posted 8 years ago
“The next day service is so efficient and prompt. Clothing is great quality and reasonably priced 3”
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Posted 8 years ago
“Always deliver when they say, if there is a delay in getting your item, they let you know in plenty of time so that you may make another choice if required urgently. 1st class products.”
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Posted 8 years ago
“After ordering online the time it takes for the items to get to store is very good the staff are very efficient even on returned items thankyou”
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Posted 8 years ago
“I do have to shop in any other shop you have all I need”
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Posted 8 years ago
“good choice of products, good quality.”
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Posted 8 years ago
“got great deals on some of my purchases”
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Posted 8 years ago
“Got upto 70% black friday sale ..”
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Posted 8 years ago
“Dreadful customer service - impossible to talk to anyone on the phone. Up to one hour wait for them to answer.”
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Posted 8 years ago
“I purchased a lot of new clothes from Next, the clothes were very well made and value for money.”
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Posted 8 years ago
“they had very good staff”
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Posted 8 years ago
Next is rated 3.4 based on 1,363 reviews