Next Reviews

Name: Next
Rating: 3.45

3.5 Rating 1,356 Reviews

62 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,356 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat

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info@next.co.uk

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Next 2 star review on 1st September 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Costumer service is not the best”

Helpful Report

Posted 8 years ago

“Items arrive very quickly to store, collection was quick and easy and the bonus of free store delivery is brilliant”

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Posted 8 years ago

“Great service!!! Very good items in the store”

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Posted 8 years ago

“The next day service is so efficient and prompt. Clothing is great quality and reasonably priced 3”

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Posted 8 years ago

“Always deliver when they say, if there is a delay in getting your item, they let you know in plenty of time so that you may make another choice if required urgently. 1st class products.”

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Posted 8 years ago

“After ordering online the time it takes for the items to get to store is very good the staff are very efficient even on returned items thankyou”

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Posted 8 years ago

“I do have to shop in any other shop you have all I need”

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Posted 8 years ago

“good choice of products, good quality.”

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Posted 8 years ago

“got great deals on some of my purchases”

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Posted 8 years ago

“Got upto 70% black friday sale ..”

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Posted 8 years ago

“Dreadful customer service - impossible to talk to anyone on the phone. Up to one hour wait for them to answer.”

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Posted 8 years ago

“I purchased a lot of new clothes from Next, the clothes were very well made and value for money.”

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Posted 8 years ago

“they had very good staff”

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Posted 8 years ago

“Perfect service online, in store and messages to keep you up to date with orders and everything. What more can you ask for when shopping customer service is brilliant and will always shop with Next one of my favourite stores.”

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Posted 8 years ago

“Easy returns and customer service in store excellant”

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Posted 8 years ago

“Good quality products”

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Posted 8 years ago

“Lovely iteam”

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Posted 8 years ago

“Loved getting my little boys Christmas clothes Thank you”

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Posted 8 years ago

“Order details item pick up from shop customer service excellent”

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Posted 8 years ago

“Great purchase, top/jumper came within time arranged. Good size, and same colour as seen.”

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Posted 8 years ago

Next is rated 3.5 based on 1,356 reviews