Next Reviews

Name: Next
Rating: 3.49

3.5 Rating 1,315 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,315 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order process was quick and easy and products were available for collection the next day.”

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Posted 7 years ago

“Swift delivery to store”

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Posted 7 years ago

“Ordered two sofas on 11th July 2017, paid in full and expected delivery 29th August. When I didn't hear anything and raised a query with Next I was told they wouldn't be ready until 18th November. I then received two letters on 2nd October stating the sofas would be ready on 11th November followed a couple of days later by an email stating the sofas were ready for delivery. I arranged this for 20th October and had an email and three texts from Next confirming this. 5 minutes before the delivery was due to arrive I had a text stating the delivery would not now be taking place - not even the courtesy of a phone call. I am now left with no furniture to sit on (having arranged collection of my old sofas the day before) and no idea when - or indeed even if - the new sofas are likely to arrive. Annoyed and disgusted doesn't even begin to cover it.”

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Posted 7 years ago

“Wouldn’t buy from anywhere else, great value, fashionable items. I love next.”

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Posted 7 years ago

“excellent stuff fast delivery friendly staff”

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Posted 7 years ago

“Excellant service. Quick delivery. High standard material for kids clothing!!”

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Posted 7 years ago

“Orders here next day , returns made easy and clothing well made”

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Posted 7 years ago

“They have replaced a footstool that was faulty”

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Posted 7 years ago

“Very good web site. Good selection of products with very reasonable prices including free delivery to Israel.”

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Posted 7 years ago

“Had a problem with adding a promotion code. Spoke to a very pleasant and helpful person in their customer service. In store delivery next day. Great service”

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Posted 7 years ago

“Good quality suit,fitting service,helpful”

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Posted 7 years ago

“Good choice and quality”

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Posted 7 years ago

“I was able to find what was needed by asking staff within the store who would locate what I was looking for.”

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Posted 7 years ago

“Looking for a birthday present for my partner staff went out of their way to locate the right size of jumper from an other branch arranged for named staff member to contact me at other branch and had it gift wrapped for me. Well done Next Edinburgh and Livingston branches.”

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Posted 7 years ago

“service ok. do not accept Ghana cards”

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Posted 7 years ago

“Ansawed that question in the question.”

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Posted 7 years ago

“Assistant helpful and apologetic for keeping me waiting”

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Posted 7 years ago

“Great quality products and excellent service.”

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Posted 7 years ago

“Next day delivery option and free to collect from store”

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Posted 7 years ago

“Fantastic service in the castleford outlet branch. The staff are amazing and always deliver superb customer service. They have helped me so much with orders and finding the right product. Big shout out needed....”

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Posted 7 years ago

Next is rated 3.5 based on 1,315 reviews