Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,326 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently ordered some furniture from Next and was assured by the sales representative that it would be derived, unpacked and all packing would be removed. A few days before delivery I received an email from them again stating that when the furniture was delivered it would be unpacked and the rubbish would be removed, Come the delivery day the furniture arrived exactly on time and was delivered by two very polite guys. When I asked them to unpack it they informed me that normally the eight chairs I ordered would be delivered by one man and therefore the unpacking and package removal was not offered. I pointed out to them that there were in fact two of them, the packages weighed 43KG each, I am 70 years old and slightly disabled and for me to unpack and place them would be a hardship they apologised and again said that they were not allowed to do this service. I refused to sign their delivery note until I had spoken to Next customer services. It took 45 minutes to get through to them during which time the guys sat in their vehicle waiting to see what customer care said. I was told that someone from home deliveries would phone me within 10 minutes, which they did and I was again informed that this was a one man delivery item and not unpacking was offered. Again I pointed out there were two guys sat outside who could have done this job and been on their way 30 minutes ago. The young lady apologised and said that if I wasn't happy to send the goods back. I had NO ISSUE with the products and decided that I had to keep them as we had disposed of our old one's, I went outside to inform the men that they could leave and I could just see the rear of their truck disappearing down the road. In summary, excellent produce, very poor customer care.”

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Posted 8 years ago

“They have amazing offers, however the reason I haven't put excellent is to the fact that they never have some sizes that are in demand.”

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Posted 8 years ago

“Has a huge selection of clothing goods. I was searching for the perfect shirt for a charity event in going to and NEXT had what I was looking for for a great price.”

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Posted 8 years ago

“They sell good shoes.”

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Posted 8 years ago

“Quick delivery”

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Posted 8 years ago

“Was really happy with the shopping online and was nice to be able to return items straight away”

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Posted 8 years ago

“Great range of clothing, both menswear and women. Nice, friendly staff and great prices for good quality products.”

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Posted 8 years ago

“Next day delivered”

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Posted 8 years ago

“Prompt service”

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Posted 8 years ago

“Always have really good quality clothing.”

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Posted 8 years ago

“Bought curtains and bedding on line very pleased w it's the product excellent quality and delivery was good”

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Posted 8 years ago

“Order process was quick and easy and products were available for collection the next day.”

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Posted 8 years ago

“Swift delivery to store”

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Posted 8 years ago

“Ordered two sofas on 11th July 2017, paid in full and expected delivery 29th August. When I didn't hear anything and raised a query with Next I was told they wouldn't be ready until 18th November. I then received two letters on 2nd October stating the sofas would be ready on 11th November followed a couple of days later by an email stating the sofas were ready for delivery. I arranged this for 20th October and had an email and three texts from Next confirming this. 5 minutes before the delivery was due to arrive I had a text stating the delivery would not now be taking place - not even the courtesy of a phone call. I am now left with no furniture to sit on (having arranged collection of my old sofas the day before) and no idea when - or indeed even if - the new sofas are likely to arrive. Annoyed and disgusted doesn't even begin to cover it.”

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Posted 8 years ago

“Wouldn’t buy from anywhere else, great value, fashionable items. I love next.”

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Posted 8 years ago

“excellent stuff fast delivery friendly staff”

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Posted 8 years ago

“Excellant service. Quick delivery. High standard material for kids clothing!!”

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Posted 8 years ago

“Orders here next day , returns made easy and clothing well made”

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Posted 8 years ago

“They have replaced a footstool that was faulty”

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Posted 8 years ago

“Very good web site. Good selection of products with very reasonable prices including free delivery to Israel.”

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Posted 8 years ago

Next is rated 3.5 based on 1,326 reviews