Next Reviews

Name: Next
Rating: 3.45

3.5 Rating 1,356 Reviews

62 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,356 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

info@next.co.uk

Write Your review

Tell us how Next made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Next 2 star review on 1st September 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love shopping at Next! I've been a customer with them for about six and half years now. Over that time, they have greatly improved their in-store and online shopping and consistently given excellent customer service. Their available products are always changing and improving quality, so there is always something new to look at when shopping with them. I ordered a lovely Malvern Corner TV Unit to replace one that I bought from Argos three years ago. It was damaged while I was cleaning the house, it then fell apart! They no longer had that exact product, but I liked this one just as much. It is well made and so pleasing, I use it to put my new 50inc T.V”

Helpful Report

Posted 8 years ago

“Given 5 because the staff in my local store are helpfull and give the best customer service,however lately online awfull got email telling me order is there to be collected as i was in queue to pick it up got email telling me delayed,it was not there got home email order in store then another 2 mins later telling me delayed happened to me twice now”

Helpful Report

Posted 8 years ago

“Large range of goods what suit exactly to me. Loyal payment programme”

Helpful Report

Posted 8 years ago

“Good customer service. Especia?ly at the till”

Helpful Report

Posted 8 years ago

“Always have a good selection of clothing for women, be it fashion or classic. The quality is extremely good. I like their customer service also. A good all round home and clothing store.”

Helpful Report

Posted 8 years ago

“assistant was very helpful in choosing a new pair of boots for my daughter”

Helpful Report

Posted 8 years ago

“Quick delivery and excellent customer service.”

Helpful Report

Posted 8 years ago

“Quick delivery and if you need to return no hassel”

Helpful Report

Posted 8 years ago

“Great choice of clothes. Polite and good service in store.”

Helpful Report

Posted 8 years ago

“The staff in Costessey Store in Norwich were helpful, knowledgeable and their store was a pleasure to shop in. Excellent experience topped off by having a Costa Coffee located in the store!”

Helpful Report

Posted 8 years ago

“Next has excellent customer service, very professional. I would like to mention the staff in Next Kingston, very friendly and helpful! Also, Next has amazing leather shoes for good price. Well done!”

Helpful Report

Posted 8 years ago

“very good service , variety , colour combination and competitive price”

Helpful Report

Posted 8 years ago

“it has such an easy and clear web site in addition to a good eturn policy and shipping all over the world,i love it!!”

Helpful Report

Posted 8 years ago

“next day delivery is brilliant for me as i am disabled”

Helpful Report

Posted 8 years ago

“Purchased many items online brilliant service and delivery always estimated correctly”

Helpful Report

Posted 8 years ago

“We placed an order in mid October expecting delivery within the next few days, but it turned out that our purchase wasn't to be delivered until 10th January. Very disappointing. When contacted customer service, no apologies from the shop and the assistant I spoke to seemed surprised that we weren't happy with extremely delay. Also, delivery should be free over certain price.”

Helpful Report

Posted 8 years ago

“Friendly helpful staff. Always apologise if you have been waiting for along time to pay. on-line collection - excellent service and also if you are returning anything. This is all in one place. Quality of clothes is great - my favourite place to shop.”

Helpful Report

Posted 8 years ago

“Good Range of products well priced for the quality. Range if courier services gives good choice with a simple no quibbles return process. Would recommend”

Helpful Report

Posted 8 years ago

“Great product and excellent customer service. Nothing was too much trouble. did not have the size in Stock for me so checked other stores and arranged for it to be delivered to my home or pickup the next day.”

Helpful Report

Posted 8 years ago

“Super quick overnight delivery. Never question returns either.”

Helpful Report

Posted 8 years ago

Next is rated 3.5 based on 1,356 reviews