Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,333 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,333 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furniture delivery was efficient. A pre-call was arranged which was extremely helpful. the delivery team were neat and tidy and very polite and had plastic booties on when inside. The assembly team were brilliant and really quick.”

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Posted 8 years ago

“The service for online purchasing with store collection is spot on, speedy and efficient. As are returns if required. They never keep you waiting long. Top Service”

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Posted 8 years ago

“Easy and good customer service.”

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Posted 8 years ago

“Had to wait in a que for 5 mins because just one person on the till, however when I did get served the staff were polite and well mannered.”

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Posted 8 years ago

“Happy for the next day delivery option on orders upto midnight”

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Posted 8 years ago

“Good product, excellent delivery service”

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Posted 8 years ago

“Execellent quality, great range of products but always seem to be short on size availabilty.”

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Posted 8 years ago

“They always let you know online what is in stock or when there is a delay. You can order online and collect instore or pay £20 for an annual fee to have Next unlimited and order items to be delivered to your home or workplace as long as your order is for at least £10 per each time that you order. Most items can be delivered next day too.”

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Posted 8 years ago

“Always good quality when goods arrive and on time”

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Posted 8 years ago

“Very pleasant staff who go the extra mile to ensure you are happy and buying the correct size”

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Posted 8 years ago

“good quality and service”

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Posted 8 years ago

“The service and customer care is obe to known”

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Posted 8 years ago

“Brilliant”

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Posted 8 years ago

“Bit more quality than the general high street shops”

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Posted 8 years ago

“Good customer service.”

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Posted 8 years ago

“Good quality children's clothing.”

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Posted 8 years ago

“Basically asked me if I needed help backed off when I said I didn't let me relax to shop and was pleasant at the checkout”

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Posted 8 years ago

“I love their next day delivery and find a huge choice of excellent quality clothing on their website.”

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Posted 8 years ago

“Next failed to deliver a footstool despite emails and a text the day before confirming the order and the time. They never arrived. When I contacted Next they toLd me that they had cancelled the order and the item was not now available. I have sent 5 emails and not had the courtesy of any reply and the phone line has offered me a wait time of over an hour on the 4 occasions I have tried to phone them. Appalling service.”

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Posted 8 years ago

“Very happy with 14yr old son's jeans”

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Posted 8 years ago

Next is rated 3.5 based on 1,333 reviews