Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,326 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They always let you know online what is in stock or when there is a delay. You can order online and collect instore or pay £20 for an annual fee to have Next unlimited and order items to be delivered to your home or workplace as long as your order is for at least £10 per each time that you order. Most items can be delivered next day too.”

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Posted 8 years ago

“Always good quality when goods arrive and on time”

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Posted 8 years ago

“Very pleasant staff who go the extra mile to ensure you are happy and buying the correct size”

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Posted 8 years ago

“good quality and service”

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Posted 8 years ago

“The service and customer care is obe to known”

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Posted 8 years ago

“Brilliant”

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Posted 8 years ago

“Bit more quality than the general high street shops”

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Posted 8 years ago

“Good customer service.”

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Posted 8 years ago

“Good quality children's clothing.”

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Posted 8 years ago

“Basically asked me if I needed help backed off when I said I didn't let me relax to shop and was pleasant at the checkout”

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Posted 8 years ago

“I love their next day delivery and find a huge choice of excellent quality clothing on their website.”

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Posted 8 years ago

“Next failed to deliver a footstool despite emails and a text the day before confirming the order and the time. They never arrived. When I contacted Next they toLd me that they had cancelled the order and the item was not now available. I have sent 5 emails and not had the courtesy of any reply and the phone line has offered me a wait time of over an hour on the 4 occasions I have tried to phone them. Appalling service.”

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Posted 8 years ago

“Very happy with 14yr old son's jeans”

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Posted 8 years ago

“Easy to order. Delivered to store and picked up with no problems”

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Posted 8 years ago

“Next at Yas Mall has a wide variety of stunning clothes ranging from casual to formal with feminine fitting garments that show off a woman's best features in style. My favourite pink jacket makes me feel good at the start of a work day and colleagues always compliment me when I am wearing Next matching trousers. I feel good wearing Next! Next shop on the cards soon!!”

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Posted 8 years ago

“Awsomwe and cool .....”

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Posted 8 years ago

“Ordered corner sofa dining table and 4 chairs, numerous e mails giving delivery date and time slot. No furniture arrived no explanation. All old furniture was removed therefore nothing to sit or dine at. Still no explaination numerous phone calls with lengthy waits and store visits. I was told failed pick up from the warehouse this means nothing to me. Never had such abysmal service from any one. Still 5 days later no contact regarding delivery Wondering if there are financial problems with Next and I am never going to get my furniture, Looks like it will be back to John Lewis.”

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Posted 8 years ago

“It would be 5 plus as the two pair of shoes i purchased are brilliant and i am very very happy with my purchases and always am when i buy from NEXT”

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Posted 8 years ago

“Good clothing quality, good customer service = happy customer.”

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Posted 8 years ago

“Very fast delivery and good value. Smart casual clothes are great and 360 jeans are wonderful. Just need to work on sizing....sometimes hit and miss!”

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Posted 8 years ago

Next is rated 3.5 based on 1,326 reviews