Next Reviews

Name: Next
Rating: 3.49

3.5 Rating 1,315 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,315 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Given 5 because the staff in my local store are helpfull and give the best customer service,however lately online awfull got email telling me order is there to be collected as i was in queue to pick it up got email telling me delayed,it was not there got home email order in store then another 2 mins later telling me delayed happened to me twice now”

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Posted 7 years ago

“Large range of goods what suit exactly to me. Loyal payment programme”

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Posted 7 years ago

“Good customer service. Especia?ly at the till”

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Posted 7 years ago

“Always have a good selection of clothing for women, be it fashion or classic. The quality is extremely good. I like their customer service also. A good all round home and clothing store.”

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Posted 7 years ago

“assistant was very helpful in choosing a new pair of boots for my daughter”

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Posted 7 years ago

“Quick delivery and excellent customer service.”

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Posted 7 years ago

“Quick delivery and if you need to return no hassel”

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Posted 7 years ago

“Great choice of clothes. Polite and good service in store.”

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Posted 7 years ago

“The staff in Costessey Store in Norwich were helpful, knowledgeable and their store was a pleasure to shop in. Excellent experience topped off by having a Costa Coffee located in the store!”

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Posted 7 years ago

“Next has excellent customer service, very professional. I would like to mention the staff in Next Kingston, very friendly and helpful! Also, Next has amazing leather shoes for good price. Well done!”

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Posted 7 years ago

“very good service , variety , colour combination and competitive price”

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Posted 7 years ago

“it has such an easy and clear web site in addition to a good eturn policy and shipping all over the world,i love it!!”

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Posted 7 years ago

“next day delivery is brilliant for me as i am disabled”

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Posted 7 years ago

“Purchased many items online brilliant service and delivery always estimated correctly”

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Posted 7 years ago

“We placed an order in mid October expecting delivery within the next few days, but it turned out that our purchase wasn't to be delivered until 10th January. Very disappointing. When contacted customer service, no apologies from the shop and the assistant I spoke to seemed surprised that we weren't happy with extremely delay. Also, delivery should be free over certain price.”

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Posted 7 years ago

“Friendly helpful staff. Always apologise if you have been waiting for along time to pay. on-line collection - excellent service and also if you are returning anything. This is all in one place. Quality of clothes is great - my favourite place to shop.”

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Posted 7 years ago

“Good Range of products well priced for the quality. Range if courier services gives good choice with a simple no quibbles return process. Would recommend”

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Posted 7 years ago

“Great product and excellent customer service. Nothing was too much trouble. did not have the size in Stock for me so checked other stores and arranged for it to be delivered to my home or pickup the next day.”

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Posted 7 years ago

“Super quick overnight delivery. Never question returns either.”

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Posted 7 years ago

“Love this shop and staff are always friendly”

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Posted 7 years ago

Next is rated 3.5 based on 1,315 reviews