Northern Gas Heating Reviews

Name: Northern Gas Heating
Address: 267 Tettenhall Road, Wolverhampton
Rating: 3.69

3.7 Rating 419 Reviews

67 %

of reviewers recommend Northern Gas Heating

3.7

Based on 419 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 083 1000

Email:

contact@northerngas.net

Location:

267 Tettenhall Road
Wolverhampton
WV6 0DE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went wrong solely due to lack of communication and total lack of customer care!!!!! Very poor workmanship!”

Helpful Report

Posted 6 years ago

“No stars absolutely appalling have totally conned my brother in law and now not refunding his money. They have left 2 vulnerable people in a complete mess trading standards have suggested that court action might now be the only option to recover money they won't refund don't touch them with a barge pole”

Helpful Report

Posted 6 years ago

Hello. I am very concerned to read your review. We never with-hold money and I would like to look into this matter for you however the email address associated to this review is not showing anywhere on our systems so I am unable to trace the account holders. Could you call the office and speak to one of the team or even email me on debbie.apostolou@northerngas.net so that I can assist?

Posted 6 years ago

“3 apointments booked for a new boiler 3 times been let down by these clowns, a complete joke,no heating in my property for over 3 months now...poor excuses for reason(strike at boiler suppliers,snow,double booked)ridiculous..im currently suffering from a disability,which isnt helpful ,now no heating over christmas,no phones call or any type of communication from them to let me know whats going on,just leave me to wait around and chase them ,say they will call back NEVER do... leave it to you to chase them now booked in AGAIN for after christmas (new year 2018) asked for manger to ring(apparently not in until midday) i bet my house he/she WONT ring.... to be let down 1 time yes ok, but now 3 times what sort of company is this mickey mouse comes to mind think twice before using these guys”

Helpful Report

Posted 6 years ago

Hello - we are so so sorry. We have made mistakes and we need to put this right. You are completely correct and we should and can do better. The Manager is aware and will be calling you. We will do everything we can to put this right.

Posted 6 years ago

“Totally garbage service agree to have a boiler fitted wait 2wks no contact so I rang them to be given 21/22dec when we were promised it would be in well before Xmas only to be called day be they are due to be informed they can't do it 2 days off work lost and also had to cancel new fire going in when the guy had bent over backwards to get us fitted in,,, we could've gone with another company who had promised to have it done earlier but unfortunately for us I chose this one what a fool I am”

Helpful Report

Posted 6 years ago

“I have had a boiler application since September 2016. I still have not had my boiler which I put money towards. I’ve had numerous men turn up at my house for ‘surveys’. I’ve just spoken to someone from the company and they have said the application wasn’t even put through until May. Actually disgusting! I’m starting to think the company are scammers. I’ve asked for my money back - but a manager has to okay this so yet again I am left waiting. They’re so quick to take the money without doing any work. Avoid at ALL costs. They even came out to check our current boiler and left a line closed on it leaving us without and water and heating costing our landlord money to fix it! Really please avoid. I wish I had of read the reviews first.”

Helpful Report

Posted 6 years ago

We totally understand the frustration here for this tenant. We have been trying via the letting agency to contact the Landlord for permission to go ahead - with no success to date. This matter where we have held money will be looked at today and a solution found. It is a shame that this lovely customer is held back from a new boiler installation because the landlord has not been available.

Posted 6 years ago

All money has been returned of course and we have spoken to the landlord and the issue was not with the customer, the landlord nor NGH - the scheme ended unfortunately and so we could not go ahead. Everyone is now VERY happy with the outcome and Amy has kindly agreed to remove this review.

Posted 6 years ago

“everything.....from the time quotation was given. Lack of communication. 2 weeks left without heating and hot water. on the day of installation was badly let down. rescheduled. wasted my annual leave, complete inconvenience. worst experience I've had. not impressed”

Helpful Report

Posted 6 years ago

“What an awful company. We had 2 separate visits by 2 different 'engineers' - we advised them that all pipework had to be put out of sight under floorboards and they made us pay an extra £400. Months went by and they came out. As me and my husband were away my disabled son stood in for us. We rang the plumber they had sent and reminded him that no pipework was supposed to be showing - he said fine. They did the work for our central heating - putting all pipework 'on view' in the front room. They made my disabled son sign the paperwork. After countless phone calls and appointments where no-one turned up I rang and was told they would come and put everything right - pipework in front room and pipe trip hazard they had left upstairs. Plumber turned up, and we were told only trip hazard was to be done. Phoned Northern Gas but no-one there to do anything about other work. Do not go with this company whatever you do, or however desperate you are. From my experience their work is shoddy, they do not do what is agreed and they blatantly lie to you on the phone. I am taking legal action against them in the courts now as I have to get their work sorted out as it should have been in the first place.”

Helpful Report

Posted 6 years ago

“Do not touch this company with a bargepole.. terrible service with Broken promises. Quick enough to take your deposit but not quick enough to refund it. Never turned up to install which cost us money as we had to take time off work, still waiting for a response after sending several emails and phone calls. BE WARNED STAY AWAY FROM THIS COMPANY.”

Helpful Report

Posted 6 years ago

We admit we had some issues trying to get Tanya a suitable installation date - that was a problem with some internal resourcing which we have since resolved. We are always very sad when we cannot resolve matters with some gestures as well but we do have to accept we cannot win them all no matter how hard we try. The refund is of course on its way and we would never with-hold refunds in these situations. Unfortunately the delay in response was due to a typo on the email the customer was trying to send us. All actioned now however and we do wish Tanya all the best with her heating purchase in the future.

Posted 6 years ago

“I would give this company a zero rating if I could. The worse company I've ever had to deal with. Our boiler was installed in September 2017 and exactly a week after that the pressure dropped, I call and was told that this should not be a reoccurring thing as I only had to fill the water about once a year. I was told that if this happens again, i need to call them to send out an engineer as it means there's a leak. This had happened over 10 times since then and I've been on the phone countless times trying to get someone from northern gas to come and have a look at it. This company is a nightmare and I'd stay far away from them. I have been promised countless call backs with never happened, I've had unsympathetically rude staff etc.... wish I had gone somewhere else...!!”

Helpful Report

Posted 6 years ago

Northern Gas Heating always look to assist when a customer contacts us worried that there may be an issue. We have fitted the boiler and the manufacturer has also attended and cannot find any evidence of a leak on our work. The problem is likely to be on the existing pipework which is not within our remit to repair. We are however looking to arrange a visit to help the customer identify where that may be.

Posted 6 years ago

“left waste pipe join unsealed - resulting in damage that they refused to remedy. Gave me the run around for 6 months, had to take them to court, still giving me the run around by refusing to pay court order!!”

Helpful Report

Posted 6 years ago

“Northern Gas were very efficient at getting me to pay deposit money for a new boiler and Megaflow but the work has never been done!!! Excuses after excuses as to why the work can not be done. We are so disappointed in the way we have been treated. We have made so many phone calls and each time the receptionist promises that someone will call back and no one ever does. Customer care is very poor and I am waiting for my deposit money back to go else where. Also I have written emails and never get a reply or even an apology .....nothing. It is upsetting to have this experience.”

Helpful Report

Posted 6 years ago

“Northern Gas installed a boiler for me in October 2015. It didn't work from the outset and still doesn't. Dozens of phone calls and emails at the time and for months after installation. Person who installed it didn't finish job. I phoned and phoned and eventually was told that he was no longer with the company. Another engineers eventually came out and expressed horror at the state of the job. Then another long wait until they sent someone else out to sort things, who also expressed disgust but as they did not have checklist from original job, did not know what had/had not been done. A chemical which was promised to clear things never happened. The agent who I originally signed the contract with because he seemed honest and didn't try to hard sell me, told me that it was a 7 year contract. It turned out to be only two. When I questioned this they told me he had had a heart attack so they couldn't check with him. I hope he is ok. After months of trying to get them to come and sort the boiler, I gave up as my health was suffering. This will be my third winter with no heating. I have e.mails from the time I can forward to the company. Abysmal. Without a doubt, my worst ever experience with an organisation of any sort. An absolute nightmare. This was the branch in Scotland I was dealing with.”

Helpful Report

Posted 6 years ago

“We have a minute leak in the pipes NG installed. We rang in August was told we were covered and someone would be out to fix it- waited all morning to be told at last minute it was cancelled and we would get another appointment. Finally today engineer came out to service the boiler but knew nothing about leak. He rang head office who said we weren't covered. He advised me to ring after a 2 hour wait we were told pipes aren't covered any more - even though they installed them and it looks like the pipes have been leaking. I know I spoke to an Adam but he is denying all knowledge and saying who ever I spoke to in August is on annual leave BUT I always write the name down of the person who is dealing with my problem!! I am not happy with how this has been dealt with - customer service is appalling. Surely pipe work should be covered for more than 12 months. Do other customers realise that their pipes are only covered for such a small amount of time.”

Helpful Report

Posted 6 years ago

Unfortunately - the leak is not covered within the contract terms that this customer chose to purchase. We do offer many choices for warranties and guarantees at our Company and we do our best to adhere to those terms. We cannot however respond outside of those terms. As this customer has stated - the pipework is out of cover. Additionally this was a boiler only install in 2013. The leak was reported in Aug 2017. The leak is in the loft pipework which we had nothing to do with.

Posted 6 years ago

“Leaking pipework”

Helpful Report

Posted 6 years ago

This is a 2nd review from the same customer. We did not touch the pipework in this customers loft -we only fitted the boiler. The install took place 4 years ago and the warranty ran out anyway 3 years ago . We have asked that this review be removed

Posted 6 years ago

“It's been over 2 months since Northerngas sold me the boiler and I am still struggling with the installation team to get it installed. For the first time they scheduled the installation on 20th of Sept but as the engineer who was dealing with my request left the organisation without booking my installation date into the system, the installation date had to be postponed. Installation team then scheduled it on 14th of October, 2017, my wife took a day off from her work to be at the home to assist the installation team but unfortunately the engineer got sick and it was a no show, no one took any effort to update us until I called their call center and after being on hold for 20 minutes got to know about it. The gentleman on the phone promised me that we will rectify our mistake and do it properly this time and re-scheduled the installation on Friday the 20th October. We had to rejig our schedule and arranged someone to be at home for the installation team, they arrived late from their scheduled time and arrived with wrong parts, frustratingly they couldn't complete the installation again. The engineer left saying that he will come back and carry out the installation on Wednesday i.e. 25th October, 2017 with the correct parts but haven't heard back from anyone from Northerngas since. I am extremely disappointed with the way Northerngas is dealing with our installation and I am now thinking of cancelling my order.”

Helpful Report

Posted 6 years ago

“Waited in for northern gas to come and fit 3 radiator thermostat valves,was original told they would be coming any time between 1 and 6 pm today, I even rang the office at 2 pm to make sure they were coming,they told me they couldn't give me an exact time as the fitter would call in between jobs ,but would definitely call as previously arranged between 1 and 6 pm.unfortunately I wasn't shocked when they never turned up just very disappointed again,please see previous review.”

Helpful Report

Posted 6 years ago

“We purchased a valliant combi boiler from them with 3 rtv radiator valves for the bedrooms. We were told by the sales man and also a surveyor all the pipe work would be done internally inside the kitchen and would take 2 men 2 days to complete the job. only one man turned up and completed the job in a day. He's ran the gas pipe and two others on the outside of the front on the house which looks a right mess ( over 70 houses in our close most with combi boilers ,ours is the only one with all the pipes outside). When we complained to them they sent out a surveyor,who told us he had no idea why he had put the pipes outside and could see no reason why he hadn't put them internally as first agreed. They were supposed to call us back in the next couple of days,no return call,so we called them over a week later to ask what was happening, to be told that the surveyor had spoken to the fitter and he had told him it looked a bit tricky, so they both then agreed its ok to leave the pipes outside. They also never fitted the 3 radiator valves as they were never added to the order by the sales man (who suggested we had them as they were on offer),so now we've got to pay £67 on top of the original price if we want them. I'm amazed at just how bad the customer service is, the fitter has came on his own,rushed the job to get it done in a day,with no care for our property,drilling big holes through the walls to save him a bit of time and they are telling us its ok, Please avoid ,unless you like having a lot of STRESS!!”

Helpful Report

Posted 6 years ago

Hello Mr and Mrs Pinfield. We will take a look at what has happened and respond back to you as quickly as possible. We can see that a visit has been planned for today and that you are aware that the TRV's were not part of the contract. We will review the reason for the pipework routing of course. We don't want you to feel stressed at all and will get to the bottom of this as quickly as we can.

Posted 6 years ago

“Northern Gas Heating (NGH) recently came to put in a new Boiler and shower and a couple of radiators. Firstly, the day works were scheduled to begin, 'NGH' rang us to cancel the job on the basis boiler was not delivered. Very lousy as should have done checks. Second issues, works eventually scheduled again, on day of works my husband received a call from 'NGH' to say he would need to sign some Completion of Works agreement. My husband stated he will only sign when if satisfied with job carried out. He was then told, agreement must be signed or works won't be carried out but we should have no problem as 'NGH' workers are very professional and know their job. Works eventually carried out. To date, no heating, no hot water, leaking shower from the pipes. Also, they have somehow managed to effect the toilet so when it flushes, there is no water to flush away waste. Our whole house is now affected. Called them, wrote a letter to 'NGH' company, same workers came back to us arranging for the same person to rectify job even though we wanted different people. You would have thought they would want to rectify mistakes and extremely shoddy work as soon as possible, not 'NGH' despite our concerns, they could told us works to fix problem could only be towards the end of this month (October). We have read some bad reviews about 'NGH' but thought they must be few and far between. Now it has happened to us. We would say to anyone reading this, don't take the chance with 'NGH'. I have never experienced a company with such bad customer service and the worst ever piece of professional (if you can call it that) work done. Ofgem, if you are reading this look into 'NGH'. They need to be regulated as they are providing nothing more than a scam to customers. They take your money and after that, put up with what you get from them. I am absolutely disappointed and won't recommend them to anyone ever.”

Helpful Report

Posted 6 years ago

Hello, we have investigated the matter and absolutely agree that there were some installation errors which should not have happened. Our team have confirmed to return at the date convenient to yourselves and to ensure the errors are put right. We are genuinely sorry for the initial install issues and also for the delay in contacting you. We have looked at our processes internally and made changes in our business to try and make sure that we have learnt from our mistakes and can give a better customer service. We will monitor the work and continue to work with you until you are completely satisfied and have the installation as it should be - perfect. Please accept our apologies for this.

Posted 6 years ago

“"Very bad experience with new boiler … "Very bad experience with new boiler install." - Gas leak !!! - 7mb gas drop - ID - sealing disk installed at gas meter point - Boiler flue not supported and no fixing screws also - Boiler is leaking at filter area - PRV and condense pipe not to manufactures installation instructions Since May we have been waiting for the northern gas to rectify all the errors !”

Helpful Report

Posted 6 years ago

“""Having been messed about by Northern Gas for best part of 18 months with empty promises around our disabled sons grant installation, we have decided we no longer have any trust in Northern Gas to do a good job and have bitten the bullet to go with British Gas and pay via a loan for our installation. They promised lots but never delivered and we would never have chosen them, but told we had to go with them because of the disablity grant!”

Helpful Report

Posted 6 years ago

Northern Gas Heating is rated 3.7 based on 419 reviews