Northern Gas Heating Reviews

Name: Northern Gas Heating
Address: 267 Tettenhall Road, Wolverhampton
Rating: 3.67

3.7 Rating 424 Reviews

66 %

of reviewers recommend Northern Gas Heating

3.7

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 083 1000

Email:

contact@northerngas.net

Location:

267 Tettenhall Road
Wolverhampton
WV6 0DE

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Northern Gas Heating 1 star review on 27th May 2025

Mary John

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Northern Gas Heating (NGH) recently came to put in a new Boiler and shower and a couple of radiators. Firstly, the day works were scheduled to begin, 'NGH' rang us to cancel the job on the basis boiler was not delivered. Very lousy as should have done checks. Second issues, works eventually scheduled again, on day of works my husband received a call from 'NGH' to say he would need to sign some Completion of Works agreement. My husband stated he will only sign when if satisfied with job carried out. He was then told, agreement must be signed or works won't be carried out but we should have no problem as 'NGH' workers are very professional and know their job. Works eventually carried out. To date, no heating, no hot water, leaking shower from the pipes. Also, they have somehow managed to effect the toilet so when it flushes, there is no water to flush away waste. Our whole house is now affected. Called them, wrote a letter to 'NGH' company, same workers came back to us arranging for the same person to rectify job even though we wanted different people. You would have thought they would want to rectify mistakes and extremely shoddy work as soon as possible, not 'NGH' despite our concerns, they could told us works to fix problem could only be towards the end of this month (October). We have read some bad reviews about 'NGH' but thought they must be few and far between. Now it has happened to us. We would say to anyone reading this, don't take the chance with 'NGH'. I have never experienced a company with such bad customer service and the worst ever piece of professional (if you can call it that) work done. Ofgem, if you are reading this look into 'NGH'. They need to be regulated as they are providing nothing more than a scam to customers. They take your money and after that, put up with what you get from them. I am absolutely disappointed and won't recommend them to anyone ever.”

Helpful Report

Posted 7 years ago

Hello, we have investigated the matter and absolutely agree that there were some installation errors which should not have happened. Our team have confirmed to return at the date convenient to yourselves and to ensure the errors are put right. We are genuinely sorry for the initial install issues and also for the delay in contacting you. We have looked at our processes internally and made changes in our business to try and make sure that we have learnt from our mistakes and can give a better customer service. We will monitor the work and continue to work with you until you are completely satisfied and have the installation as it should be - perfect. Please accept our apologies for this.

Posted 7 years ago

“"Very bad experience with new boiler … "Very bad experience with new boiler install." - Gas leak !!! - 7mb gas drop - ID - sealing disk installed at gas meter point - Boiler flue not supported and no fixing screws also - Boiler is leaking at filter area - PRV and condense pipe not to manufactures installation instructions Since May we have been waiting for the northern gas to rectify all the errors !”

Helpful Report

Posted 7 years ago

“""Having been messed about by Northern Gas for best part of 18 months with empty promises around our disabled sons grant installation, we have decided we no longer have any trust in Northern Gas to do a good job and have bitten the bullet to go with British Gas and pay via a loan for our installation. They promised lots but never delivered and we would never have chosen them, but told we had to go with them because of the disablity grant!”

Helpful Report

Posted 7 years ago

“Heres a list of my issues with them - 4 monsth waiting for installation - 11 months waiting for hive installation - 11 months with a faulty thermostat - wrong interest rate put on the monthly quote - talked out of a powrflush. So still 3 rads not working. - the worst customer service and call backs I have had. I strongly recommend you go to a local company over these guys.”

Helpful Report

Posted 7 years ago

“Do not trust this company. They do not carry out there duties. Lie to you I do not even trust these good reviews on this site. Shambles Mainly contractors,false promises missed appointments, no apologies or help, ignore or never return your calls. Beware rogue trader alert My case will be going to ombudsmen and also reported to media.”

Helpful Report

Posted 7 years ago

“BEWARE of this company thier representative spent hours with me promising me the world then took a massive deposit and a month later no work has taken commenced and they have told me they cannot install at all and will now will take 10% of the total value of the job to cancell the contract. (1) Record if you can the conversation with thier sales representative and any phone conversation you have they lie and get you to sign up (2) Read the fine print, they often quote from this to counter what thier sales person said, (3) You have very little rights under thier contract and only 14 days to cancell (they spend a month arranging varoious surveys to get around this timline line) (4) do everything via email to have an additional record. I had a very bad expereince with my £4500 bolier replacement and now out of pocket hundreds of pounds for a job they didnt even start ! Read this review as I relied on the others and this is where I am now.....”

Helpful Report

Posted 7 years ago

“ruined my ceiling wont pay to repair - not even fee for emergency plumber - just messed around pretending to be away from office etc. Now taking to court”

Helpful Report

Posted 7 years ago

“Price increased after surveyor visit. They messed me around when I cancelled and are now not answering my emails about my refund. I recommend that you avoid this company.”

Helpful Report

Posted 8 years ago

“Aftercare is terrible, had boiler installed in 2015 and was supposed to get annual checks as to date no-one has checked boiler, have emailed company requesting a service of boiler but all emails go unreplied”

Helpful Report

Posted 8 years ago

“Right from the beginning of this yet-to-be-completed installation it has been a catalog of woeful stories - unkept promises, unreturned phone calls, emails and texts. Awful customer service and experience. We are still waiting for someone to be brave enough to get in touch and let us know what has now gone wrong and when our boiler installation (which should have been completed two weeks ago) will finally be completed. Quite shameful, really. Never again!”

Helpful Report

Posted 8 years ago

“Fitters left all their mess and didn't explain properly how to use boiler”

Helpful Report

Posted 8 years ago

“This company has no respect for their customers they don't answer the phone or turn up on time very quick to take your money but very poor back up service British Gas are more expensive but you get what you pay for”

Helpful Report

Posted 8 years ago

“I spent 11 months waiting to have a boiler fitted as part of the ECO2 boiler scheme. They took my money in November 2016, had to re-do the EPC and technical surveys twice, didn't turn up to fit the boiler 4 times and have just told me that the scheme has ended so they won't be rescheduling.”

Helpful Report

Posted 8 years ago

“What went right? Nothing! New boiler installed 5 weeks ago over 2 days only to return home on 2nd day to a burst hot water tank & a leak through kitchen ceiling! Was promised new tank within 2 days but had to chase installation team for tank to be fitted over weekend so we would have heating but engineer was unable to get water to run from water tank to hot water tank. Further engineer out 2 days later & heating started working within 2 days but then noticed it wasn't turning off. More chasing & numerous phone calls for engineer to come out to put things right who eventually came but just did 'survey'. Now on 3rd booked & no-show appointment & unable to speak to customer service again!! At this rate I'll have my heating on for the whole of the summer! This really has been the worst & most frustrating customer service I have ever come across & find it hard to believe that Northern gas are able to operate as a reputable company when all they do is give out false promises. Northerngas please have the courtesy to respond to my review”

Helpful Report

Posted 8 years ago

“boier fitted 16/01/2017 after weeks of problems with this newly fitted boiler. now the boiler is showing fault codes on display unit (f-29) etc etc vaillant engineer came out to fix problem vaillant engineer informed me that the system was not flushed when boiler was fitted so because of this the pump is not working. vaillant engineer fixed problem and told me to contact northern gas heating and tell them that the system needs re flushing. on contacting northern gas and informing them of this problem they have given me the excuse that the system in the house is over 30 years old and it needs a power flush which my 89 year old father would have to pay for in excess of £300 +. now bearing in mind when the surveyor came out to inspect the property and to see if the property was suitable for this particular boiler he never mentioned anything about the system being to old and may need a power flush. also the system has only been in the property for around 13 years and i know this because i was the person who had the central heated fitted into the property. I am still waiting for a response from northern gas heating as to what they plan to do about this problem as there is a 89 year old gentleman in the property who has no heating or hot water. if northern gas heating would have informed us that this problem may have occured then we would have just left the old boiler in the property as it was working and at least my father would have heating and hot water. the whole situation is a total disgrace.and so very disappointing”

Helpful Report

Posted 8 years ago

We have since been in touch with this customer and provided a solution to the point where she has now put a 5 star positive review on and we are just awaiting this old review to be taken down.

Posted 7 years ago

“Northern Gas Heating installed a boiler for me three weeks ago. They recommended and installed the wrong boiler- one underpowered for the house. in addition as it was a combi boiler it was incompatible with our shower. They came out to "fix" the shower and proceeded to break it. We then had a continuous leak from the shower which I had to get another plumber to fix as they couldn't come out.Once that was fixed another leak appeared which damaged our hall and landing. We had another independent plumber come out who was astounded at the poor quality of the installation. The old boiler was left abandoned in our back garden, there was standing water left in dog legs in the piping (which is apparently a health hazard) and the old water tank had not been removed. After a number of calls (the staff were always friendly and competent but there was never a manager around- they were either in Tenerife on holiday or on two hour lunch breaks at 5pm!) an "inspector" came out from the company. He confirmed that the wrong boiler had been installed and made verbal promises about everything that would be done to put things right. We have been chasing for the two weeks since to get them to confirm this in writing. When I get through to them now, having told them I will be going to the Dispute Resolution Ombudsman and the Financial Ombudsman and that I am cancelling under the Consumer Rights Act 2015, my phone, which works perfectly well during my 25 minute wait in the queue, mysteriously drops coverage so they can only hear half of what I'm saying and then the line drops. Am amazing coincidence. So in short do not be attracted by the competitive pricing, the Which Trusted Trader status and the string of logos and accreditations on the site. At first sight they do appear a professional and friendly outfit. Sadly this is not the case. Do not put your money at risk. I'll be posting this on as many review sites as I can find in the hope it protects others. Incidentally, Kiran who has posted on here was one of the front line staff who dealt with me. She was very professional and prompt in her responses so it doesn't surprise me that she has been badly treated by them. Kiran hope you find something better soon- you're better than this company.”

Helpful Report

Posted 8 years ago

“Bought solar panels from this company, they have not been working for over 6 weeks now. When an engineer came out to look at the system he said it was working and to keep an eye on it! Have been calling every day for the past week and a half and still nobody has got this sorted. Today I have been told the replacement inverter has been sent back to Germany, and they 'will try to send somebody out'. I have never dealt with such an unprofessional company as Northern Gas before.”

Helpful Report

Posted 8 years ago

“We had a Vaillant Ecotec Boiler installed in 2014 and we have had nothing but problems. The install went well enough but we continued to have problems with the flue leaking, they sent out an engineer to replace part of the flue several times as the boiler refused to work due to this problem and water was collecting on the top casing, the kept on happening until the entire boiler had to be replaced due to corrosion. Fast forward to now (20/02/2017) and the flue has leaked again and now we are without heating or hot water for the last week. Vaillant sent out an engineer and he has condemned the boiler due to safety concerns. We are still waiting for Northern Gas Heating to come back to us with the date of when the intend to repair it. I shall need to contact Gas Safe to report these cowboys.”

Helpful Report

Posted 8 years ago

We attended the customers home and corrected all concerns. We have since been back to the customer and completed his annual service. He was VERY happy and has kindly said we can remove the above review as he has found our customer service to have improved. We have requested the removal of this review now, Thank you Mr Leggat - we will keep working hard to improve our standards

Posted 7 years ago

“Really poor customer services and the company promises to send a engineer out but never turns up. 4 no shows so far and currently on hold to find out why the last engineer didn't turn up”

Helpful Report

Posted 8 years ago

“Absolutely abysmal after care service. I had a boiler fitted 3 weeks ago and had a leak on the pipe called 10 ties was promised someone would call out, still waiting! Do not touch this company.”

Helpful Report

Posted 8 years ago

Northern Gas Heating is rated 3.7 based on 424 reviews