Northern Gas Heating Reviews

Name: Northern Gas Heating
Address: 267 Tettenhall Road, Wolverhampton
Rating: 3.67

3.7 Rating 424 Reviews

66 %

of reviewers recommend Northern Gas Heating

3.7

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 083 1000

Email:

contact@northerngas.net

Location:

267 Tettenhall Road
Wolverhampton
WV6 0DE

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Northern Gas Heating 1 star review on 27th May 2025

Mary John

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY POOR! No working shower due to pipe cut in error. Old boiler & bags of rubbish left in garden. No reply over a week later despite calls & emails. I signed up Sept 21st & was told by the salesperson they could install within 2 weeks. 6 weeks later I'm chasing them for an installation date. Eventually 11th Nov is agreed. On installation day only 1 workman arrives. After an hour I assist him with removing the old boiler from a difficult latch. I'm recovering from a broken elbow (Oct 15th) so this was work I should never have had to do. I also assisted him to manoeuvre the immersion tank downstairs. Again 2 workman should've done this. Finally a 2nd workman arrives at 3pm. He assists with flue & brickwork. Determined to fit everything into one day, they don't pack up til 8pm so my fri night out was cancelled. The following morning I notice the flue brickwork was shockingly poor with no attempt to stagger bricks correctly & the pointing is caked on. (see photo) Rubbish & the old boiler were left in the garden (see photos) but they took my copper immersion tank worth £50 scrap! I went to have a shower & there was no water as the workman had mistakenly cut that pipe in the immersion cupboard. (see photo) He didn't check the pipework in the loft to make sure he was cutting the correct ones. My old plumber ensured me the shower has it's own cold mains supply. Nearly 2 weeks later, I am still left with no working shower. Despite calls & emails I've had no response. I'm repeatedly stuck on the phone for over an hour, no reply then line goes dead. Also, original salesperson said they'd remove old water tank but workman said he wouldn't take it. Lied to. Avoid at all costs!”

Helpful Report

Posted 8 years ago

“Very poor customer service had boiler installed 3 days ago still hot water leak called 4 to 5 times still no one called back always saying engineer will call you in 10 mins now over two days no call they don't have any emergency number very bad experience left lot of rubbish out side our hose”

Helpful Report

Posted 8 years ago

“Wow. What went wrong guys? Signed up with a very nice sales chap(Martin) who introduced me to my contact ( Mike) who i chased to pay the deposit then chased again for an installation date. called Mike to ask what time guys coming but got answer phone. Installation today( Thur 23 Feb 2017) and no-one turned up 9am. Called and waiting on line for 20 mins to speak to customer services who said someone will be round between 9-11am. i confirmed the house was empty and they had to ring me. Phoned again 2pm to say no-one rang and where are they! Said someone turned up rang bell then went. Funny he drove all the way there from London and turned back with no message through door or phone call! Rang customer services again who said they can install Next Thursday. I said rubbish i want deposit money back as i was certain this is a Cowboy company by then Jonathan(Customer services) who i have been dealing with at this time said he would ring me back to see if he can bring forward the time sooner than next Thursday. He never rang back. instead i rang him to say i'm sick of being fobbed off and want money back now and to put me through to accounts. After 20 mins of waiting i got cut off so rang back the sales department who said i need to email a Lynsey from accounts to get this back. so this is where i am, waiting........ I run a service company myself and if i treated my clients like this i would have no clients. This Company should not be on Which Trusted Traders. Shame on you Which!”

Helpful Report

Posted 8 years ago

“Advised them to get new boiler in august. Sales great promised me they had loads of workers in South. When I have problem only one. Didn't manage to get started until November. Then got cancelled. Then re arranged all at expense to myself. No controller fitted to the system. Waited a few weeks and many calls that they never returned. I always chased. Had a small leak in December from there work. had to wait until mid January to fix. Still got a hole in the wall from the flue that has not been sealed and this is in February. Customer service very poor. Don't return my calls or any e-mails. Just use contractors to do the work. Still no paper work either r.e guarantee t and conditions. Very similar to Billy Newport review now have leak on floor that they said oh this is cos of the added pressure of combi. Would of been nice to hear this could be a problem before you did the install and I decided what to choose.”

Helpful Report

Posted 8 years ago

“Had a boiler put in paid £250 on top and the job they done is cowboy job left with no central heating working called so many times they sent a engineer out he said your radiators got rust in them they can't get warm until you don't get new raditors . They left us with still no heating we switched off all the raditors couple of times because of airlock then they started to work the problem started of again when we didn't want the central heating on it was switching on its self we had no control on the boiler called so many times at last sent engineer out who sorted it out and then when he seen the job which was done in a bad state he took pictures repaired some bits which he could and could not do other bits because he didnt have all the tools once he left we started to have same problem again central heating working we had no control over the boiler I called up and they said we seen the job in pictures it's a mess a engeneer will be out on the 11 Jan 2017 and sort it all out for you waited no one turned up called up at 13:00 got to talk to someone who said will call you back in 10 min no reply called again at 14:00 got to speek to some one else they said I transfer you to my colleague who will help you waited 55 min still on hold I disconnected the call and called again got to talk to someone again and they said let me check I will put u on hold waited for another 40 min still no reply still on hold so I decieded to disconnect my self Very very disapointed they don't turn up waste our times I would never recommend this company to anyone”

Helpful Report

Posted 8 years ago

Hi Mrs Saddique, Please accept our apologies about the way your installation has been handled, this has been escalated to management to be looked into. Our engineer will be visiting your property this week to finish off the uncompleted work, we will do our best to make sure everything is left working correctly and you have heating and hot water. Thank you Northern Gas Heating

Posted 8 years ago

“What went right is my answer, before,during and after, however !. My main concern is that I was promised £300 rebate by the salesperson that came to my home (max £400) within 1 month of completion of fitting a new boiler. This due to having loft insulation,double glazing, cavity wall insulation etc. This I am still chasing after 9months and having read all of the reviews, I concur with numerous, on the phone waiting all the time (if you can get an answer,cut off,promise of a reply,email. I have written 3 letters raising my issues and no one has had the decency to respond at all. I also will be taking this matter further and have no hesitation in stating that ! this company is the worst company I have ever dealt with and being a Project Manager myself, do know what I am talking about !! Northern Gas - Please make sure this review is followed up and that I get a reply.”

Helpful Report

Posted 8 years ago

Hi Mr Hume, We’re very disappointed to read of your experience with Northern Gas, we apologise about the delay in receiving your rebate promised by the sales rep. Our Accounts Manager has looked into this for you and has sent you an email with details. Please respond to his email when possible, we will do our best to get this sorted for you asap. Thank you Northern Gas Heating

Posted 8 years ago

“I HAD A BOILER FITTED UNDER THE GOVERMENT ELIGIBILITY SCHEME AN INSPECTOR CAME OUT TO REVIEW THE WORK DONE, ON HIS ADVICE AN EXTERNAL PIPE HAD TO BE FITTED. I WAITED IN AS ASKED ON NUMEROUS OCCASIONS........NO ONE TURNED UP? EVENTUALLY SOME ONE TURNED UP AND ERECTED THE EXTERNAL PIPE. DAYS LATER IT HAD TO BE LAGGED, THE LAGGING HAS COME OFF? WHEN I RANG I SPOKE TO ' YAKUP ' WHO PROMISED ME HE WOULD CALL ME BACK THAT WAS ON THE 30/11/2016......HE NEVER PHONED BACK, I RANG AND THEY PUT THE PHONE DOWN ON ME! TWO OF MY RADIATORS DO NOT WORK. I AM GOING INTO HOSPITAL ON THE 14TH DECEMBER TO HAVE A HEART OPERATION, I WILL BE GOING HOME TO A BEDROOM WITH NO HEATING AND A BEDROOM WITH NO HEATING. THEY HAVE LEFT ME NO ALTERNATIVE BUT TO CONTACT ' TRADING STANDARDS ' , ' CAB ' AND THE 'MEDIA '”

Helpful Report

Posted 8 years ago

“Following my last review dated 25th Nov 16 where I was left with no hot water or heating for the weekend. A electrian turned up on Mon 28th Nov in the afternoon without the new programmer. An hour later another electrician turned up without the programmer. Allthough I had limited heating I was told they would try and get back the next day. No call and as always I had to do the chasing. It was not until 2nd Dec that I managed to speak to an electrician and said that he will call back later to confirm the appt to complete the works. What a surpise NO CALL BACK. Today 5th Dec I had to do more chasing and was told that additional works need to be carried out at an additional cost. Having been messed around leaving us without no heating they have the audacity wanting to charge more! This morning I was told from customer adviser that she will call me back to confirm how much more this will be and will provide a new quote. GUESS WHAT - no call back. With the overall experience so far is beyond a joke and appalled how they can treat their customers. There is no customer care and for the Managers what Managers they just hide behind their desks.”

Helpful Report

Posted 8 years ago

“They have installed a combo boiler. New white plastic pipes instead of copper (it can last the same but at a fraction of a cost and if something happen it's easier to replace). Warranty on piping 25 years (labour not included, of course). It came the time when the pipes started to leak (7 years after the installation). Since Monday, the customer service told me somebody from the installation team would have called me back. I have a massive lick and a house which is a proper mess. Because of the drop in pressure the boiler works on and off and will soon break down (but I have 2 daughters and can't stay without heater). Today, Friday (4th phone call) I have had to call them back again and again somebody will call me back. Do you really think I will ever receive a phone call? Of course not. But first thing they said on the phone was they would have charged me £130 for the first hour and they were looking at Wednesday next week. Really?? I have heavily complained with the customer service and asked for my call to be escalated to one of the managers (of course nobody was available). Bottom line, I am still waiting for phone call which I will never receive and i will now have to pay for somebody to come out, lift the floors and repair the pipes. After that I will have to re-plaster the ground floor, and replace the floor (lifted because of the water). This is the worst company I could have come across. Think twice before you spend your money.”

Helpful Report

Posted 8 years ago

“Have been waiting since February for expansion vessel to be fixed .I phone each week nothing”

Helpful Report

Posted 8 years ago

“No new control panel despite showing that water was dripping through 16year old one when I was requesting a quote for replacer boiler, I'd presumed that the salesman could see what was required. When the installers finally arrived on the 3rd booked date ( they had cancelled others and I was left waiting) installers also took away with them MY step ladders by mistake. Have to wait until they return them in a week!! Have tried to call Northern gas re this new control panel and as always get promises of a call back but they never do. So wish I had gone through another company. Have never ever dealt with a company like this.”

Helpful Report

Posted 8 years ago

“Boiler fitted in March, satisfied with the work done. However, 6 days rang to report a leak, no action. Rang the next day and the next, advised engineer would call the following day, he didn't. Now almost a week later, ringing again, have been on hold for almost 40 minutes, rubbish service. Go elsewhere.”

Helpful Report

Posted 8 years ago

“After having my last review removed i post this again.this company is appauling terrible after sales care cost me 6 grand to have a boiler and radiators fitted and also my house flooded by the fitters and was told to keep quiet about if they agreed to repair the outside water mains pipe they drilled through,trying to get them out to repair my boiler that was reported as leaking a week ago they are now ignoring my calls and emails if i do manage to get through by phone after a lengthy 53 minute wait on the phone which i have to keep ringing as when 53 minutes are up they automatically cut you off i wouldnt recommend this company to anyone.i hope this review doesnt get deleted like my last one...”

Helpful Report

Posted 8 years ago

“From start to finish it was a disaster - wrong boiler installed (without informing us) - tried not to fit a new cylinder which was in the quote - damaged two bedroom ceilings due to leaks - fitters went missing for a week half way through the job without any explanation, which meant we had no heat or hot water - I could go on. I am still waiting for a call (two weeks later) from anyone to resolve the issues!”

Helpful Report

Posted 8 years ago

“It took 3 months from first conct for the the boiler installation. The sales advisor talked me out of wanting power flush which is a standard practice. Quoting the filter and flush would cleance system enough. Still 2 radiators arent getting hot. Miss guided about the price after 12 montsh free. And now waiting for hive thermostat to be installed nearly 3 months after the boiler installed. I do not recomend them. im still waiting for a phone call 30mins late.”

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Posted 8 years ago

“Going with u”

Helpful Report

Posted 8 years ago

“I'm sitting here with my new Gas boiler, which is great, but I also have a serious leak which I have been trying to get resolved for over a month now, unfortunately, it's leaking into the only room in the house that we'd fully redecorated and carpeted - my daughters bedroom, and she has been unable to visit and stay because of the damp. So far I've had one failed visit, and four 'we'll ring you back today to arrange to resolve the situation' - which never happens.”

Helpful Report

Posted 8 years ago

“Called me asking if they could service my boiler as they fitted it i agreed and a date was set. I stayed in all day and contacted them at 12 o clock to ask for an estimated time of arrival, I also explained that my boiler had stopped working the previous day but as the engineer was due to call I left it as we were only without hot water and heating for one night. I was told that the engineer would be with me between 3 and 4 pm. At 6.45 no engineer had arrived and when I contacted the company that evening I was told no engineer would be visiting and that they could rearrange for a date 8 days later. I had no hot water and no heating and a child under 5 in the property. The manager I spoke to offered no alternative other than over a week later and refused to send an engineer any earlier. Would never use this company again and they should have government work removed as they are unreliable. Debbie Coventry”

Helpful Report

Posted 8 years ago

“If i could do 0 stars i would. This company is disgraceful. I had a boiler fitted and they flooded my kitchen ceiling which i let go and did not complain. Now had boiler setved and they have left me with no heating and it leaking. Im trying to get them to come repair with them pushing me aside saying they will call me back. Sick of this company”

Helpful Report

Posted 8 years ago

“They dont pay there workers! If you want your money you have to take them court. Avoid!”

Helpful Report

Posted 8 years ago

Northern Gas Heating is rated 3.7 based on 424 reviews