Northern Gas Heating Reviews

Name: Northern Gas Heating
Address: 267 Tettenhall Road, Wolverhampton
Rating: 3.69

3.7 Rating 419 Reviews

67 %

of reviewers recommend Northern Gas Heating

3.7

Based on 419 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 083 1000

Email:

contact@northerngas.net

Location:

267 Tettenhall Road
Wolverhampton
WV6 0DE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really poor customer services and the company promises to send a engineer out but never turns up. 4 no shows so far and currently on hold to find out why the last engineer didn't turn up”

Helpful Report

Posted 7 years ago

“Absolutely abysmal after care service. I had a boiler fitted 3 weeks ago and had a leak on the pipe called 10 ties was promised someone would call out, still waiting! Do not touch this company.”

Helpful Report

Posted 7 years ago

“I HAD A BOILER FITTED UNDER THE GOVERMENT ELIGIBILITY SCHEME AN INSPECTOR CAME OUT TO REVIEW THE WORK DONE, ON HIS ADVICE AN EXTERNAL PIPE HAD TO BE FITTED. I WAITED IN AS ASKED ON NUMEROUS OCCASIONS........NO ONE TURNED UP? EVENTUALLY SOME ONE TURNED UP AND ERECTED THE EXTERNAL PIPE. DAYS LATER IT HAD TO BE LAGGED, THE LAGGING HAS COME OFF? WHEN I RANG I SPOKE TO ' YAKUP ' WHO PROMISED ME HE WOULD CALL ME BACK THAT WAS ON THE 30/11/2016......HE NEVER PHONED BACK, I RANG AND THEY PUT THE PHONE DOWN ON ME! TWO OF MY RADIATORS DO NOT WORK. I AM GOING INTO HOSPITAL ON THE 14TH DECEMBER TO HAVE A HEART OPERATION, I WILL BE GOING HOME TO A BEDROOM WITH NO HEATING AND A BEDROOM WITH NO HEATING. THEY HAVE LEFT ME NO ALTERNATIVE BUT TO CONTACT ' TRADING STANDARDS ' , ' CAB ' AND THE 'MEDIA '”

Helpful Report

Posted 7 years ago

“Following my last review dated 25th Nov 16 where I was left with no hot water or heating for the weekend. A electrian turned up on Mon 28th Nov in the afternoon without the new programmer. An hour later another electrician turned up without the programmer. Allthough I had limited heating I was told they would try and get back the next day. No call and as always I had to do the chasing. It was not until 2nd Dec that I managed to speak to an electrician and said that he will call back later to confirm the appt to complete the works. What a surpise NO CALL BACK. Today 5th Dec I had to do more chasing and was told that additional works need to be carried out at an additional cost. Having been messed around leaving us without no heating they have the audacity wanting to charge more! This morning I was told from customer adviser that she will call me back to confirm how much more this will be and will provide a new quote. GUESS WHAT - no call back. With the overall experience so far is beyond a joke and appalled how they can treat their customers. There is no customer care and for the Managers what Managers they just hide behind their desks.”

Helpful Report

Posted 7 years ago

“They have installed a combo boiler. New white plastic pipes instead of copper (it can last the same but at a fraction of a cost and if something happen it's easier to replace). Warranty on piping 25 years (labour not included, of course). It came the time when the pipes started to leak (7 years after the installation). Since Monday, the customer service told me somebody from the installation team would have called me back. I have a massive lick and a house which is a proper mess. Because of the drop in pressure the boiler works on and off and will soon break down (but I have 2 daughters and can't stay without heater). Today, Friday (4th phone call) I have had to call them back again and again somebody will call me back. Do you really think I will ever receive a phone call? Of course not. But first thing they said on the phone was they would have charged me £130 for the first hour and they were looking at Wednesday next week. Really?? I have heavily complained with the customer service and asked for my call to be escalated to one of the managers (of course nobody was available). Bottom line, I am still waiting for phone call which I will never receive and i will now have to pay for somebody to come out, lift the floors and repair the pipes. After that I will have to re-plaster the ground floor, and replace the floor (lifted because of the water). This is the worst company I could have come across. Think twice before you spend your money.”

Helpful Report

Posted 7 years ago

“Have been waiting since February for expansion vessel to be fixed .I phone each week nothing”

Helpful Report

Posted 7 years ago

“VERY POOR! No working shower due to pipe cut in error. Old boiler & bags of rubbish left in garden. No reply over a week later despite calls & emails. I signed up Sept 21st & was told by the salesperson they could install within 2 weeks. 6 weeks later I'm chasing them for an installation date. Eventually 11th Nov is agreed. On installation day only 1 workman arrives. After an hour I assist him with removing the old boiler from a difficult latch. I'm recovering from a broken elbow (Oct 15th) so this was work I should never have had to do. I also assisted him to manoeuvre the immersion tank downstairs. Again 2 workman should've done this. Finally a 2nd workman arrives at 3pm. He assists with flue & brickwork. Determined to fit everything into one day, they don't pack up til 8pm so my fri night out was cancelled. The following morning I notice the flue brickwork was shockingly poor with no attempt to stagger bricks correctly & the pointing is caked on. (see photo) Rubbish & the old boiler were left in the garden (see photos) but they took my copper immersion tank worth £50 scrap! I went to have a shower & there was no water as the workman had mistakenly cut that pipe in the immersion cupboard. (see photo) He didn't check the pipework in the loft to make sure he was cutting the correct ones. My old plumber ensured me the shower has it's own cold mains supply. Nearly 2 weeks later, I am still left with no working shower. Despite calls & emails I've had no response. I'm repeatedly stuck on the phone for over an hour, no reply then line goes dead. Also, original salesperson said they'd remove old water tank but workman said he wouldn't take it. Lied to. Avoid at all costs!”

Helpful Report

Posted 7 years ago

“No new control panel despite showing that water was dripping through 16year old one when I was requesting a quote for replacer boiler, I'd presumed that the salesman could see what was required. When the installers finally arrived on the 3rd booked date ( they had cancelled others and I was left waiting) installers also took away with them MY step ladders by mistake. Have to wait until they return them in a week!! Have tried to call Northern gas re this new control panel and as always get promises of a call back but they never do. So wish I had gone through another company. Have never ever dealt with a company like this.”

Helpful Report

Posted 7 years ago

“Boiler fitted in March, satisfied with the work done. However, 6 days rang to report a leak, no action. Rang the next day and the next, advised engineer would call the following day, he didn't. Now almost a week later, ringing again, have been on hold for almost 40 minutes, rubbish service. Go elsewhere.”

Helpful Report

Posted 7 years ago

“After having my last review removed i post this again.this company is appauling terrible after sales care cost me 6 grand to have a boiler and radiators fitted and also my house flooded by the fitters and was told to keep quiet about if they agreed to repair the outside water mains pipe they drilled through,trying to get them out to repair my boiler that was reported as leaking a week ago they are now ignoring my calls and emails if i do manage to get through by phone after a lengthy 53 minute wait on the phone which i have to keep ringing as when 53 minutes are up they automatically cut you off i wouldnt recommend this company to anyone.i hope this review doesnt get deleted like my last one...”

Helpful Report

Posted 7 years ago

“From start to finish it was a disaster - wrong boiler installed (without informing us) - tried not to fit a new cylinder which was in the quote - damaged two bedroom ceilings due to leaks - fitters went missing for a week half way through the job without any explanation, which meant we had no heat or hot water - I could go on. I am still waiting for a call (two weeks later) from anyone to resolve the issues!”

Helpful Report

Posted 7 years ago

“It took 3 months from first conct for the the boiler installation. The sales advisor talked me out of wanting power flush which is a standard practice. Quoting the filter and flush would cleance system enough. Still 2 radiators arent getting hot. Miss guided about the price after 12 montsh free. And now waiting for hive thermostat to be installed nearly 3 months after the boiler installed. I do not recomend them. im still waiting for a phone call 30mins late.”

Helpful Report

Posted 7 years ago

“Going with u”

Helpful Report

Posted 7 years ago

“I'm sitting here with my new Gas boiler, which is great, but I also have a serious leak which I have been trying to get resolved for over a month now, unfortunately, it's leaking into the only room in the house that we'd fully redecorated and carpeted - my daughters bedroom, and she has been unable to visit and stay because of the damp. So far I've had one failed visit, and four 'we'll ring you back today to arrange to resolve the situation' - which never happens.”

Helpful Report

Posted 7 years ago

“Called me asking if they could service my boiler as they fitted it i agreed and a date was set. I stayed in all day and contacted them at 12 o clock to ask for an estimated time of arrival, I also explained that my boiler had stopped working the previous day but as the engineer was due to call I left it as we were only without hot water and heating for one night. I was told that the engineer would be with me between 3 and 4 pm. At 6.45 no engineer had arrived and when I contacted the company that evening I was told no engineer would be visiting and that they could rearrange for a date 8 days later. I had no hot water and no heating and a child under 5 in the property. The manager I spoke to offered no alternative other than over a week later and refused to send an engineer any earlier. Would never use this company again and they should have government work removed as they are unreliable. Debbie Coventry”

Helpful Report

Posted 7 years ago

“If i could do 0 stars i would. This company is disgraceful. I had a boiler fitted and they flooded my kitchen ceiling which i let go and did not complain. Now had boiler setved and they have left me with no heating and it leaking. Im trying to get them to come repair with them pushing me aside saying they will call me back. Sick of this company”

Helpful Report

Posted 7 years ago

“They dont pay there workers! If you want your money you have to take them court. Avoid!”

Helpful Report

Posted 7 years ago

“An absolute nightmare . 3 surveys that were inaccurate and suggested plans that were impossible for engineers to follow. 1 cancelled installation and 2 failed and the engineers had to drive away as were unequipped for job....4th installation cancelled this morning 8.10.16 due to lack of organisation with scaffolding. Paid an odd job man to move large cupboard on advise then had to pay to have it moved back as turned out boiler would not fit there. 4days annual leave from work taken on two occasions only to have the job aborted on the day. i have paid this company deposit of £600 in may and 4 further instalments since. Going into the 6TH MONTH now and still no boiler or radiators fitted. Passed from person to person on phone and never called back when told..”

Helpful Report

Posted 7 years ago

“Salesman came really quick. Survey arranged and installation date agreed. I arranged time off work. 2 days beforehand they called to say boiler is not in stock but they would be able to install on the following day. Engineer eventually arrived after 11am having travelled for 3 hours only to find he had the wrong boiler! Apology call received but no further contact since and no new date. Impossible to phone and they don't respond to email. Rubbish.”

Helpful Report

Posted 7 years ago

“Sales man came out really quickly, gave us a quote which we accepted, were told we would have the boiler fitted within the month. 1 month later we still hadn't heard when the survey was coming! Emailed, no reply, phoned 3 times promised we'd be called back, no one called, left an online request from the team to call us. No one has. Now we are in October and have no heating!”

Helpful Report

Posted 7 years ago

Northern Gas Heating is rated 3.7 based on 419 reviews