Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great coats, good quality, well made, well priced, great service, highly recommended. Will use again. Thank you”

Helpful Report

Posted 2 years ago

“A few reviews mentioned slow delivery & slow responses to customer queries. I had no issues. Puppy seems to like the basket, but then it’s got blankets in it, it’s next to the radiator & she sleeps 18 hours a day. What’s not to like! If that’s what they call a dog life then I’ll certainly have some of it please.”

Helpful Report

Posted 2 years ago

“I have a cat with dementia so I put these in her trays which guides her to the tray so messy accidents because they have a sent impregnated makes life easier”

Helpful Report

Posted 2 years ago

“Is excellent bed for my little dog.”

Helpful Report

Posted 2 years ago

“I was very pleased with the price of this dog food and was kept informed throughout the transaction.”

Helpful Report

Posted 2 years ago

“Excellent service very satisfied.”

Helpful Report

Posted 2 years ago

“Efficient and price is good”

Helpful Report

Posted 2 years ago

“Good product. Great price. Prompt service. Will definitely use again.”

Helpful Report

Posted 2 years ago

“Nice, friendly and well priced dog food”

Helpful Report

Posted 2 years ago

“Easy to order, love the bed”

Not In The Dog House 5 star review on 11th December 2022

Helpful Report

Posted 2 years ago

“Very competitive price, good communication and arrived on time”

Helpful Report

Posted 2 years ago

“Product arrived ok”

Helpful Report

Posted 2 years ago

“Have had this excellent product for a previous dog. It is well made in high quality materials. I have not yet used it in rain but have no doubt it will perform well. Has kept Harry cosy after his haircut in current freezing weather. A good fit, generous in the ‘armholes’ and tummy strap long enough for small but deeper chested breeds, such as my .Cavalier spaniel . I had to adapt my previous one as it was too wide between the front legs and chafed so I turned the fabric in and stitched it down. As I now have a bigger boy dog I think it will be ok. Not washed it yet but my previous one washed well. Would recommend.”

Helpful Report

Posted 2 years ago

“Very pleased with my order! Fantastic prices and good delivery time! Thank you ☺️”

Helpful Report

Posted 2 years ago

“Lovely choice of products and good prices .”

Helpful Report

Posted 2 years ago

“Love the coat I received for my dog Jackson really nice and warm and a great colour. I was kept up to date with my delivery with emails and will definitely be using them again.”

Helpful Report

Posted 2 years ago

“Lovely personal service Thank you”

Helpful Report

Posted 2 years ago

“Ordered dog food 3 weeks ago, no delivery, shocking customer service, no replies. This is shocking company.”

Helpful Report

Posted 2 years ago

“Update of recent review. Item delivered after long delay - and it is excellent! Great fit, hard to find for our big spinones, good quality and excellent design at a reasonable price. So much so intending to order another, despite the delivery issues we had, which I hope are a one off.”

Helpful Report

Posted 2 years ago

“great service”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews