Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly the order took so long to arrive - the birthday had passed”

Helpful Report

Posted 2 years ago

“Paid a bit extra for quicker delivery of dog bed, but unfortunately has not arrived yet.”

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Posted 2 years ago

“Goods not received!”

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Posted 2 years ago

“I have not received the goods yet and that was way over a week ago that I ordered them assuming you would have stock.”

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Posted 2 years ago

“Normally very good service but my last order was over 1 month ago and still has not arrived.Not in the dog house report they have left their warehouse but there have been no notification of tracking info and definitely no delivery so far”

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Posted 2 years ago

“Cannot review as have not yet received order although was advised that it had been dispatched on the 31st March.”

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Posted 2 years ago

“The goods took 3 weeks to delivery.”

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Posted 2 years ago

“I’ve still not received my order after two weeks”

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Posted 2 years ago

“Applaws tins ordered over 2 weeks ago still not received. Still waiting for response to email re whereabouts of order:( !”

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Posted 2 years ago

“Been asked how these treats are?? And not even received them yet !!!!”

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Posted 2 years ago

“Dog food was delayed so long I had to source from elsewhere, however I requested a refund and had acknowledgement that I would be refunded. 10 days later, still waiting. Funny how money comes straight out of your bank when you purchase but takes more than 10 days after acknowledgement to get it back! Well let's hope I get it back!”

Helpful Report

Posted 2 years ago

“I placed my order on the 11th, got an email a week later saying the order has been delayed. I then got an email on the 22nd saying it is on its way, today is the 30th and still nothing. It has been almost 3 weeks and I've still got nothing”

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Posted 2 years ago

“Waited ages for my order to arrive. Nothing came so i emailed the company. They said they would ensure its despatch from the warehouse. Nothing came. I asked for my money back they then said it had been sent, on tracking it all of a sudden said it had been delivered. No such luck. I then asked for a refund. Still waiting.”

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Posted 2 years ago

“Very hard to contact with regards to an undelivered parcel”

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Posted 2 years ago

“Order my dog coat on 11. Of April now 29th still hasn't arrived!”

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Posted 2 years ago

“They were unable to supply and missed my delivery dateline. Eventually they cancelled my order and refunded me. Then I got another email saying my order was on the way! Very disorganized”

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Posted 2 years ago

“I ordered a 2kg bag of dog food to be delivered to the holiday home I was staying at to save me carrying a week's worth as I was travelling on public transport. I ordered it in advance to arrive when I was there, delivery times were quoted as 5 days so I worked around that. However after 18 days it still hadn't arrived, I hadn't even had an email to say a courier had it to deliver. Unfortunately as a result I had to buy a completely different brand of food as it was all the small supermarket had which gave my puppy an upset stomach. I've given 2 stars rather than 1 because when I got in touch to complain, they refunded me with no questions asked. I wouldn't use this company again due to this unreliability.”

Helpful Report

Posted 2 years ago

“I ordered dog food (£51.75) on 2nd February and after e-mailing a few times and being told lies every time regarding delivery of my order, I eventually received it middle of March. Not impressed”

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Posted 2 years ago

“I ordered and paid for a portable dog bed. It's still not arrived”

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Posted 2 years ago

“Still not received my order! And tracking not been provided. Bad service”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews