Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received my order.”

Helpful Report

Posted 2 years ago

“Purchased the food which is well priced a while ago. I've had no updates on deliveries which it's says I should have, and have had to keep buying smaller bags of food as I don't know when it's being deliveres”

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Posted 2 years ago

“i still haven't received my order . It is a shame because your service staff are excellent Ken”

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Posted 2 years ago

“Goods never arrived - you are arranging refund”

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Posted 2 years ago

“Ordered dog food in February, still not arrive, my dog is starving”

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Posted 2 years ago

“We are still waiting for the dog bed. I don’t mind waiting but don’t send a survey asking how we like it. That just makes it worse. I’m sure we’ll love it when it eventually arrives”

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Posted 2 years ago

“Still not received item!!’”

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Posted 2 years ago

“I am still waiting for my order which I placed on 28th February. The money I had saved buying from them, I have now spent on extra dog food as we have totally ran out. Expected a weeks wait but it’s been 2 now.”

Helpful Report

Posted 2 years ago

“I ordered dog food which has been paid for and have been waiting ages for the delivery. Though I have been told the order has gone to the warehouse, I have not been given a delivery date. I have since run out of dog food and have had to buy more at great expense I have had mediocre response to emails and have not been able to talk to anyone on the phone. I had wanted to support a family run company instead of a large commercial one, but it seems to have been a bad move”

Helpful Report

Posted 2 years ago

“Long wait (5 weeks) for delivery despite being told product was in the warehouse”

Helpful Report

Posted 2 years ago

“I placed an order on the 9th February and still not received it 😞”

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Posted 2 years ago

“I placed my order which was unfulfilled and not even sent out after 5 days! Way too long. I cancelled it and re-ordered with another company that had the order delivered to me the next day - at the same price. Cancelling the order with you was easy and you were positive about this...but I subsequently got another email from you, after you acknowledged my cancellation, telling me that my order with you was on it's way. I subsequently advised you again that the order was cancelled. I think you need to get your delivery process addressed. People will not wait for this length of time when they can have much prompter service at the same price”

Helpful Report

Posted 2 years ago

“Items not received. Placed order 2 weeks ago. Didn’t ship till a week later. No tracking number provided so unable to track. No response to customer service email and so had to order same items from Amazon so they arrived in time for my dog’s first birthday. Very disappointing.”

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Posted 2 years ago

“Having been waiting quite a while for my product to arrive, I feel this feedback request is premature. I will update once I am in receipt and have had chance to review the product itself.”

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Posted 2 years ago

“My purchase has still not arrived that I ordered on 22nd Feb”

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Posted 2 years ago

“Item has still not arrived, I have emailed and its being looked into!”

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Posted 2 years ago

“Still waiting for items to arrive ordered on the 20th Feb”

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Posted 2 years ago

“After so long time I did not still get the order”

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Posted 2 years ago

“There was no accurate information as to when the product would be despatched at first. After several attempts to communicate with the company it took two weeks to arrive. The dog crate itself seams of good quality and just the right size for what we need. I also ordered some dog food with this and nearly three weeks later it has still NOT arrived.”

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Posted 2 years ago

“We were trying to get on the Lily's Kitchen web site when you took over! Normally delivery of Lily's Kitchen is three days you took just short of a month to deliver so appalling”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews