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O2 Reviews

1.4 Rating 896 Reviews

9 %

of reviewers recommend O2

Company Reviews

1.4

Based on 896 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is awfull.id would like to know whose training these people.they havent a clue.i was scammed in february,was sent an iphone and apple watch i ddnt order .tryin to explain all this to the fools that work there and they dont understand.they had the cheek to take money from my bank they had set direct debit on my behalf .my bank reinbursed me the following day .there telling me i have 4 seperate bills to pay which i wont be doin .i keep tellin them i did not order these items there not listening .ive had to contact Action fraud”

Posted 3 weeks ago

“Do not hang up when I've been waiting for 40 minutes No customer service just awful nasty people.Dont get ripped off by there trusted partners either because before you know it your stumped in a contract that you didn't agree on.And 3 apple watches and an iPhone at my door.i refused and I won't be intimidated by lying riff raff..Where the hell do these people come from”

Posted 3 weeks ago

“Upgraded my handset and contract to the unlimited plus plan and paid extra money for express delivery for before 10.30am on 30th...this didn't happen and the order is still "processing" I've spoken with multiple people one saying it's a technical issue and that it'll be resolved promptly...not the case. Another saying that it was because of the holiday which is fair enough and that I'd get in on the Tuesday...Another lie. So, today called again and another advisor has said that there's been an influx of orders and DHL haven't collected the handsets yet. All three advisors have lied and said that they were going to sort the issue out with the team that process the orders and liase with the complaints team and o2 have done the bare minimum to rectify things. I even offered to travel and collect the device from an o2 shop, but apparently that was not allowed. They should not have even offered express services if they couldn't fulfill the order and the lies their staff have said in order to pass the blame on to other team or the delivery service is disgusting. Also, I have complained about poor network issues in the past and nothing was done by them then either.”

Posted 3 weeks ago

“I would have selected 0 stars if I could. I am shocked at the lack of customer care from o2, I wish I never took a contract out with them. I’ve upheld my side of the contract by paying every month even though out of the 18 months I have had the phone it’s not worked for 9 of them. In march alone I called 17 times to rectify my issue and was told “this has been escalated” or “rest assured this is being looked in to” No one seems to know what they are doing which is no fault if their own it’s the poor training they have likely received. Since Jan 2024 I have been asking for a complaint to be logged and every time I call to chase it they tell me it’s been logged a few days prior and with the complaints team. All you seem to get is lie after lie. Currently looking in to small claims court and FOS as this should not be allowed to happen.”

Posted 3 weeks ago

“Worse provider ever I'm stuck with a phone that keeps going wrong been replaced 5times! Won't change the phone for a different one and said my only way out is to pay the contract off £1344.76 leaving me severely out of pocket even if i sell the contract phone ( bearing in mind have had issues with the model since I had it and been changed so many times) signal is absolute rubbish aswell. Can't wait to leave.”

Posted 3 weeks ago

“Fuming. Spent hours trying to speak to someone. They either hang up or don’t know what they are doing! O2 you should be ashamed now you are treating your customers”

Posted 3 weeks ago

“They lied and now I have to pay a huge price every month for something I don't need. and I couldn't return it even though they said many times that they would handle it for me”

Posted 4 weeks ago

“O2 used to have great customer service. Not any more I have just waited over an hour and a quarter to speak to someone. Apparently they are "extremely busy". I am still waiting!! I have been during this time trying to get the help I need from their online chat. Painful!!! Virgin was so much better and quicker.”

Posted 4 weeks ago

“Everything no SIM 2 months on being billed God knows why they use India 02 in Norwich can't even sort it just like dealing with a pot plant”

Posted 1 month ago

“I still have no service, 3 days later PAC sent number blocked, no contact from them usual AI messages 🙄”

O2 1 star review on 25th March 2024

Posted 1 month ago

“Wow, never delt with anything like this in my life. I am a pay and go customer on a push button mobile. They put a £10 top up on my phone that I didn't authorise. When I rang I was sent a security code by text. On push button mobiles you cannot access or read a text message when you are on a call. The guy said I had failed security and would not continue the call, he then hung up. I rang back, different person but same issues regarding the security check. He then tried to pressure me into signing up for a contract but then became rude when I declined saying I was not getting my top up back and also hung up. This was next level.”

Posted 1 month ago

“I have been dealing with O2 since November of 2023, it is now the 20th of March 2024, O2 overbilled us in November for over £4000, only in January 2024 did they rectify their billing error, no one apologised or anything, come February, they shut off our services for no reason at all, we made our payment, have proof of payment on our O2 account, and they stated they can't find it, called back on the 26th of February because they sent us a threatening letter, the issue was not resolved, they stated that the finance team allocated our payment to someone else's account!!! We also made another payment on the 26th of February for the March month, however they did not allocate our payment to our account. I phoned again today to talk with a manager about the issue; John answered and said he'd want to go through the security check with me; the line became silent; I said "Hello"; no answer; I waited 8 minutes on the phone before he cut off the line. Their services are simply horrible, and O2 customer service is diabolical; they do not care about their customers, refuse to take accountability, and fail to address complaints.”

Posted 1 month ago

“O2 has the most atrocious customer service in the world right now. I was on the phone more than 2 hours just to see Ware was my payment is. Because I don't see it on my O2 app. I got transferred 5 or 6 times to speak to different people explaining the same thing over and over again. My 7 year old could do the job better. useless customer service department. The should call them I don't care about customer department. No one knows anything. The only thing that's left for me to go and do their job. I got told today" I don't know what to say" I said can I speak to manager and she transferred me to a different department an that department managers was too busy. OFD How can companies like this operate and still be functional in the UK. No one knows anything.”

Posted 1 month ago

“LAIRS DONT BELIVE A WORD THEY SAY. MANGERS DONT RING BACK”

Posted 1 month ago

“Honestly, o2 have given me the worst customer experience I’ve ever had. I’ve spent the past 10 months ringing o2 and chasing them up on their own errors. It’s cost me money, an incredible amount of time. I’ve rung so many times it’s a joke! Whenever you ask for a Manager to call you back they never do. I’ve tried four times. I can’t wait to get this issue resolved so I can leave o2 and never come back.”

Posted 1 month ago

“My partners phone was accidentally washed. It was an old phone so it didn’t really matter. I took out the SIM card and found that it was too big for current phones. I phoned O2 customer service to ask for an replacement SIM card, and because I couldnt tell them the remaining balance (pay and go) they said they couldn’t help, that I would have to go an O2 shop. The agent then disconnected my call. Yesterday I made my way to the 02 shop in Union Square Aberdeen where I explain the situation but no joy was had. I was given the phone number for customer service even though I said I’d already spoken with them. The assistant told me I’d probably phoned the wrong customer service. I’m maybe elderly but not stupid Doh! Terrible way to treat an OAP who has been with O2 since mobiles were bricks. I understand that they have security to think of but I left that shop less than impressed. I found a small shop dealing in phones, he was very impressive and very happy to help. Black mark for O2, I am reviewing my options for the future.”

Posted 1 month ago

“I came on holiday to France and received the message welcome to France etc, use your data as you would back in the UK etc....... Absolute rubbish. I have no data coming through. I'm stuck in France and I'm having to use my friends WiFi because I can't access my data. I've checked my O2 account and it says I have 25gb of data available??!! Over 4.5hrs of chat with 'experts' who couldn't help, I was put through to the international helpline and 45 minutes of wasted time...... To be told they've put through a ticket!!!!!! If it's not resolved in 24hrs I'm to contact them again!! No chance. I'm going to find another network when I get back to the UK..... What a waste of time. Worst customer service. Before O2 took over my Virgin account this would have been sorted out straight away......... If I could give no stars I would!!!!”

O2 1 star review on 14th March 2024

Posted 1 month ago

“I was charged £80 extra even though my spending cap is set at £0”

Posted 1 month ago

“Brought brand new phone brought new sim thought it be straight forward and put in sim away you go but no had to activate or something went in shop in Plymouth for a simple sim too go in both mobiles in Plymouth got more off a third degree then said wanted a photo off us even if we passed the questions then brought the 2 sim instead phoned customer service and that was just as bad so phong that still does not go get this phone telling elderly man I’m with this will be easy to go crazy”

Posted 1 month ago

“I don't even wanna give them 1 star. The most rubbish network I have ever used. Don't waste your money guys on this. It doesn't even work on 5g. Really disappointed. Waiting for my contract to be ends soon.”

Posted 1 month ago

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O2 is rated 1.4 based on 896 reviews