O2 Reviews

Name: O2
Rating: 1.40

1.4 Rating 1,083 Reviews

9 %

of reviewers recommend O2

Company Reviews

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Metrics

1.4

Based on 1,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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"The Reading assistant manager of O2 lost the most important memories of the 1st month of my newborns life, just to get a sale.\r\nMy husband went in as he had broken his phone and needed a new one. I met him at the shop and when talking to the assistant manager he said I could get an upgrade with a \u00a3200 cash back. I thought it sounded good but said I need to back up my phone. Whilst looking through my phone to see how to back it up properly the assistant manager put his hand out and said let me do it... I thought he wouldn't be in that position if he didn't know what he was doing... I handed him the phone and proceed to tell him I have alot of invaluable memories on there that I do not want to lose to which I was told he knows what he's doing. He said it was backed up handed me my phone and we went home to find nothing from my old phone was coming up on the new one. We went back to O2 the same day to be told I was being impatient and that I needed to leave it and let it all load up on the new phone. Extremely worried and distressed I went on to my laptop to see if my Google had been backed up with photos and videos but there was nothing. I logged on to my samsung cloud, again nothing backed up. We left it 24hrs and went back to O2. We were waiting for the same guy to have a look when another assistant took alook and saw that the phone had not been backed up properly. Finally the AM took the phone, reset and charged it, something started to happen, he was addiment that he had done it right because all the photo's from before it was last backed up by myself had started coming through. I told him these were from 2023 but again I was being told I was wrong and that I needed to let the phone do it's thing. We went home another 24hrs went by and nothing. I knew all the memories of my third trimester to the 1st month of my newborns life were gone and there was no way of getting this back. I couldn't bring myself to go back in the shop and talk to the assistant manager without getting angry or bursting into tears. I emailed O2 complaints explaining what had happened, I wasn't even looking to get anything out of it, just to make sure that this doesn't happen to ANYONE ELSE! and I've heard nothing back from them. I'm beyond heartbroken and crying all over again writing this and so so angry that they treat their customers this way! I will be going back to O2 and demanding that my contract is cancelled. I want nothing to do with them ever again."

Keeley

Jince Jose

Anonymous

Anonymous // 01/01/2019

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“The worst network provider in uk. absolutely appalling customer service time and time again. every single customer service member has attitude problems. they do not listen nor do they genuinely attempt to help. their first recommendation is always to pass you on to someone else. They do not log all the conversations (security concern). All in all do your research and speak to existing O2 customers before locking yourself with a company who has appalling customer service. not only they are rude, no interest in helping but on top that they are abroad, very difficult to understand, they also use (voip) for their telephone lines. Bad quality sound. If you do not want issues do NOT join o2.”

Helpful Report

Posted 2 years ago

“AVOID WITH ALL COST.. Once you get in you can’t get out. Terrible network coverage. Useless. I’ve joined March 2022 and since then I receive every week messages that there is a problem with a mast in my area. For half a f..ing year. I travel in the UK in many different locations everyday due to my business and it’s the same. Burton Upon trent, Derby, Nottingham, Birmingham, London, Bournemouth, Leicester, Liverpool, Bristol , Manchester and many other locations tested personally by me so far. My phone is not showing 4g very often. If it does it it stays for 3-4 minutes , sometimes i get the chance to load a song while driving but 90% of the time I don’t have internet, i need to out the phone in airplane mode and back to restart it. When you’re out with friends and want to show them a video online or something you can’t. On the motorway if you want to listen music , from a 3h journey you are lucky if you get 6 songs. Sometimes it’s showing 5G and nothing loading. Very poor connection. The phone has been checked by Apple who said the phone is fine. When I contacted back the O2 they said that this is all they can do and this is how their network is they can’t do nothing and if i want to cancel the contract i need to pay £800 . So I’ve wasted £63 for 6 months which is £378 and they’re telling me to pay £800 more to keep the phone and cancel the contract. Iphone 13 worth £1200 f..k robbers when in Apple shop is £800 and i can pay monthly instalments with 0% apr. I’ve told them that i will pay £830 how much is the phone , minus £378 what I’ve paid till now, but they don’t want to do that. Neither monthly instalments or to take the phone back.. Useless they are. Take your device and services back and let me find a proper network stop behaving like Mafia , providing sh.t services and enforcing you to pay cancelation fees for something that doesn’t work. You should read all these negative reviews and do something about it , because I’m not the only one repeating you the same issues. I will make videos on youtube everyday from different locations to show how their network works. Before i will cancel the contract i will make sure i show to as many people as i can the quality of their services and the customer support so you don’t fall for it. O2 and Aerial Direct the worst providers in the UK.”

Helpful Report

Posted 2 years ago

“Very very bad customer service at all for now though I have been trying to speak to the customer service manager for my unfortunate situation but they are not interested in helping me out with the help of my phone bills I don’t have any phone service at all for now though lol because I have been in the hospital for over 2 years now though lol due to brain cancer and I am not working properly at all for now though lol but I have spoken with the customer service about this but they still disconnected me for now though lol I can’t get any more calls or messages from me doctors anymore now though lol so I don’t know what to do anymore now though lol but it is not good for sure now though lol so I don’t know what to do anymore now about this but it is not working properly at all for now though lol I hope they will get some humanity in them soon as possible for me for sure now though lol I don’t know what to do anymore now though lol but it is not good for sure now though lol”

Helpful Report

Posted 2 years ago

“Had money stolen from my account for 14 months after in store members of staff didn’t cancel a policy properly. I have now spent a month on the phone trying to get MY money back. I have been lied to, promised my money multiple times, promised call backs that never happened and hung up on. I’m now requesting a letter of deadlock to contact the financial obudsman, it seems like this is the only way I’ll get my money back. Disgraceful company, hideous attitudes”

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Posted 2 years ago

“Giving them 1* is being generous.... Awful, awful company who have messed up my credit score due to an error at their end and now I am paying the price for their complete and utter incompetence. Customer service is a joke, I have spent hours making calls, sending emails and visiting my local store to be fobbed off and told to contact a different team or department. O2 seem completely unconcerned about the financial and emotional consequences of their mistake. My husband will be leaving them too and I will be looking to complain as I am sick of trying to sort out their mess.”

Helpful Report

Posted 2 years ago

“Not safe - 02 accepted a contract agreement under my name and address without checking Cifas as my name is on red alert (victim of identity fraud) since beginning of July. Any reputable companies would have checked with Cifas before agreeing to a new contract for eg Vodafone checked with Cifas and blocked and rejected the application straight.away. I have reported it to o2 customer service and 02 customer service have assured me that the mobile and account has been blocked. He gave email o2fraudteam@o2.com.I have given them the detail and waiting for a team to contact me. I have report this to Action Fraud. Very concerning.”

Helpful Report

Posted 2 years ago

“Dear Sir or Madam We have been speaking to an engineer who is currently putting up a mobile phone mast at Muswell Manor Shellness road Leysdown Kent ME12 4RJ. Engineer has said that there will be noise coming from the generator 24hrs 7 days a week and that there will not be any sound proofing all around the generator. We object to this strongly as we live at the above address and will have the continuous noise from the generator of which we strongly object to. Can you please telephone us on 017955 510245 and mobile number 07989976728 as we need to talk to someone now about this. Regards Sharon and Terry Munns -- Sharon & Terry Munns Muswell Manor Holiday Park Shellness Road Leysdown-on-sea Isle of Sheppey Kent ME12 4RJ”

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Posted 2 years ago

“Having a credit score of over 800 out of 1000 and in a position to look at buying my first house, going from the end of a contract with EE that was £36 a month, not missing a single payment, with the phone still in tact, i decided to opt for a sim only deal. O2 offered more data for the money (£8) a month. So i applied…..and was declined. Credit score dropped over 80 points. O2 gave no justification as to why they declined the application. Really bad customer service. I went back with EE in the end for an extra £2 a month. Can not understand their criteria at all and felt totally disregarded by any staff i spoke to. I would recommend staying well clear of o2”

Helpful Report

Posted 2 years ago

“Ruined my credit file with a duplicate account that's been on there for 3 years!!! This has had a negative affect on my credit score. Interest rates and acceptance.. Very sloppy on there behalf and anyone that uses o2 should check there credit file for duplicates!!!”

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Posted 2 years ago

“Internet never works on any beach, any high street, any fun fairs and any parks.”

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Posted 2 years ago

“Never give them your crefit card number! They will keep charging you even after you cancel all of their services. I spent 3 month dealing with this company trying to cancel what I didn't order. I still had to pay for it. Now they are back charging my credit card. They are just robbers hiding behind a company name. 02. How could they stay in business is beyond me.”

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Posted 2 years ago

“Absolutely terrible service, pretty much daily I have an issue in multiple places OUTSIDE. No data, no 4G, no 5G, shambles customer service. I have tried three phones, been in to their store many times, absolute jokers and a waste of my time. Never again o2 in my life.”

Helpful Report

Posted 2 years ago

“Moved to Cellnet back in 1994. I have tried and moved to many other mobile network providers over the years. I now always buy my own mobile phone and get a 12 month sim only deal 30GB data, unlimited minutes & unlimited texts for £8 per month. I always setup a spend cap, premium rate bars and limits on my account to stop any nasty surprises on my monthly bill. It would be fantastic if bars could be turned on or off in the My O2 app please. Thank you.”

Helpful Report

Posted 2 years ago

“Don't waste your time, terrible service, signal hit and miss, missing calls regularly as they go straight through to answer phone. Not great for business purposes at all. When a call does get through, the caller always complains that they can't hear me clearly, sound like a darlic, trying to get released from a 2 year contract to change to a decent service with a good service provider.”

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Posted 2 years ago

“Would give 0 star if I could absolutely… Recently I visited the O2 Swindon showroom for getting an O2 postpaid SIM connection. Just five months before only I moved from France to the UK as a part of my new job. so my main motive for the O2 prepaid sim was to increase my credit score. But it was one of the worst decisions because due to their continuous hard check of my credit score, I lost 80 credit score (within 5 min !!!!). Also, the respective O2 staff from the Swindon Showroom didn't inform me that they are gonna do a hard check. That is also multiple times???!!!! Still, I don't know how it makes sense to do multiple credit checks and related point loss within a short time (within 5 minutes?!!!) from the same agency?. Now it will take at least one year to recover and now it is adversely affecting my life. I tried to contact O2 customer care so many times and no response at all.”

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Posted 3 years ago

“So bad data signal Very poor reviews. Poor service”

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Posted 3 years ago

“Recently I have had to face several issues with o2 due to miscommunication between the calls and chat agents who simply never looked at the notes properly whenever I called them regarding a refund and would constantly give me conflicting messages and make go through a lot of stress and cause health issues. The agents are very dishonest and make false promises. I had logged a complaint on 10/07/22 and had been told by a call agent my complaint had been logged only to find out after pushing an agent on the chat to check if a complaint on the date had been logged and as I had expected it had not been logged to a senior manager. Also I had to push the agents I had spoken to check the call and chat notes to see if I will get my refund due on the date I was promised and they only did that when I had told them I solid evidence of the chats with the agents and also several reference numbers. Every time I called o2 I would get different answers and lies. Sometimes the agents whom I would speak to would act ignorant and pretend not to know what I am talking about and not bother checking the notes. I have had to force them to check all the notes and give me the correct information. Because of o2 I have had to face poor health.”

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Posted 3 years ago

“Ongo8ng customer from 2010. Don't need to say anything else...”

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Posted 3 years ago

“Cheaters, working with business mobile deals and trapped innocent people”

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Posted 3 years ago

“I ordered a Sim card as an additional line. This sim card never arrived, I started receiving texts from royal mail claiming to have visited my house to deliver the parcel but I was not home . That was a lie, for the whole of that month I was indoors being sick from work. Text requested for me to pay a small amount for the parcel to be delivered. I was desperate, my son was joining a new school and I wanted to be able to communicate with him. I paid a small amount using my card. This was a setup O2 hard exposed my details to the wrong courier service. People started using my details to apply for loan facilities. I was contacted by several companies informing me of what was happening. O2 caused me to be a fraud victim. Instead of accessing the services that I requested O2 concluded that I had updated my existing line, this was wrong, I kept calling them and talking to different customer service staff who give promises that never happen. I finally decided to move to another provider and was charged a penalty. O2 does not care about losing a small customer like me all they know is that they can threaten you by spoiling your credit score.O2 customers be careful 02 will make fraud victims. When I complained,I was told to wait for a manager to call me the following day. I am still waiting for the call.”

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Posted 3 years ago

O2 is rated 1.4 based on 1,083 reviews