Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.87

3.9 Rating 1,720 Reviews

72 %

of reviewers recommend Oak Furniture Land

Company Reviews

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4,479

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 1 star review on 11th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid Avoid Avoid if you don’t want a terrible after service or a refund if the goods are faulty NO CUSTOMER CARE !!!!!!!!!!”

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Posted 1 year ago

“Total trash poor people skills avoid this place if you have a medical condition”

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Posted 1 year ago

“Ordered two side tables beginning of December still not received them but their delivery date if 4 weeks on their website. Don't trust them”

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Posted 1 year ago

“Ordered a wardrobe and paid a PREMIUM for full assembly. We didn’t even make it that far, as the product comes fully assembled and won’t fit through the door or up the stairs. To be clear, this is a standard to large sized house, and if it can’t fit into ours, then it’s not going to fit in 90% of homes. This was apparently the THIRD time today the delivery team has had the same issue with products too large to fit through a STANDARD sized door. Why would you sell something that can’t fit into MOST houses. We assumed that if the box itself couldn’t fit, then the parts could come out and be brought to the room individually (we did pay a premium to have it assembled IN THE ROOM, after all - not for it to come pre-assembled). Fine…it doesn’t fit, so we have to send it back. But on top of the inconvenience and disappointment, they won’t return the full delivery fee because they say they delivered as promised AND they charge a £100 return fee, which they’ve told me is clear on their website. I asked where it’s ‘clear’…it’s buried within their T&Cs. So technically there, but clear? Not a chance. So in summary: they send things knowing full well they won’t fit standard houses, because they regularly have people sending them back for this exact reason. The website is extremely misleading about the fact that the product comes pretty much fully assembled, so pieces can’t be taken out of the box and brought into a room. And if that isn’t sketchy enough, they then charge you an arm and a leg to take the product away.”

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Posted 1 year ago

“I ordered two chest of drawers and two wardrobes. The quality of the furniture is appalling. One of the wardrobe doors fell off, the 1st replacement had a scratch and the final one had a broken hanging pole. All had flaking paint and loose screws. Eventually I agreed to take another range (which to be fair was better). But my main complaint is the customer service: 1. Refusing to take faulty items back when it is clear during delivery they aren't useable 2. Long waits on the phone lines and dropped calls 3. Call centre is noisy to extent cant hear my own customer service advisor over the others (and could hear details of other peoples complaints) 4. Promised to quality check before items dispatched but cant be the case as faulty goods delivered. 5. Protracted system of resolving issues taking hours of my time and requirement for real time photos. 6. Flow on phones means you have to repeat your story and security every time you get transferred. 7. When I raised concerns via complaints process they told me they couldn't communicate the outcome of the complaint (which was raising concern about safety of one of their lines) 8. Waited for delivery of final wardrobe to be told only part of it would be delivered about 4 hours before the delivery was due. Sent multiple confusing texts and emails telling me that it was great I could book my delivery online. I have wasted days of time waiting for 7 delivery and collections for 4 items of furniture and making around 6 calls to customer services of around an hour each time. There was little apology or acknowledgement of the inconvenience. Some staff told me they are laden down with complaints and returns. The business cannot surely continue to operate in this way. Their model is not fit for purpose and I would say the business is at serious risk as a result. I would avoid at all costs.”

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Posted 1 year ago

“Awful experience all round Terrible service and after care bought two sofas in January delivered in April one was broken so have had four attempts to replace each time they deliver the wrong colour sofa so doesn't match the other one the last time they delivered two new sofas they come in two halves so four halves in total three were matching one was a different colour they said just take one of the original halves from the original order and put it with the new ones even though the original are now nearly six months old. Terrible customer service on the phone called a liar by one of the managers have now cancelled whole order and gone elsewhere do yourself a favour and never shop here”

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Posted 1 year ago

“I would like to thank Michael at the Stevenage store for his assistance when I bought a bedside table. He was very knowledgeable, friendly and efficient. Nicely laid out store. Thank you”

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Posted 1 year ago

“Good customer service. Great design But poor quality. Their no verneer in here makes you think its good quality. Unfortunately only the surfaces you see are smooth but when you look inside I would say my garden shed was built better. The craftsmen ship is awful”

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Posted 1 year ago

“Terrible, I ordered a full bedroom set of furniture around six years ago. After less than a year the top part of wood started to expand and develop deep cracks. A technician came out. I had maintained it well . I was then informed this is what wood does, they were not replacing it . It has got worse over the years and looks awful. The paint is Terrible. No sealing. It marks terribly. The slightest knock and the wood chips. If you are looking for furniture which gets wrecked at ease. A customer service who don't care once they have your money . This is the place to go. Avoid at all costs. You do not get long lasting quality furniture from this place .”

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Posted 1 year ago

“Totally disgusting! Two settees ordered 6th Feb Advised 16 week wait Payments deducted as three payments No contact from Co. We contacted them around 2nd week in June, told sofa’s we’re in stock and we could have them 13th June p/m Had our old furniture taken away. Waited until the end of the time slot provided. We called them, told we could not have these settees, not available. No apology or explanation, was told they had texted us to tell us. Lies, we did not provide mobile numbers. No further contact from this awful company. Never experienced such bad service!!!”

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Posted 1 year ago

“Ordered a corner unit,was told it would be here on 30 june2022.ordered it in February,now had text message would be here in August. How can they treat customers like this will never buy again from them.”

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Posted 1 year ago

“Disgusting delivery service, furniture just dumped in living the room with no chance of checking for damage. TV unit damaged on checking, numerous phone calls to the so called customer service (absolutely disgusting service) Sofa ordered on the 23rd January delivered today 19th June. Once they have your money they really have no interest in sorting out problems. The problem with the TV unit is still not resolved, legal action will be taken if we deem this necessary. NEVER AGAIN WILL WE PURCHASE FROM THEM. AVOID LIKE THE PLAQUE.”

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Posted 1 year ago

“I’m gutted to read so many bad reviews about Oakfurniture Land. And regrettably I’m one of the victim too. Placed an order in March 2022 and paid full. Dining table arrived on 16 May 2022- missing 4 dining chairs and a damaged bench. I have to rebooked my chairs delivery for 7 times in the last 3 weeks and yet they keep letting us down. Homeserve technician who is suppose to come around to fix the damage bench didn’t turn up on appointment date. I have lost count how many times was wasted waiting for them and the amount of calls I’ve dialled to complain. I feel cheated by them for paying full and yet not reccing the complete set of furniture. Their promises of next delivery would be the last means nothing and it’s a lie. They deceived so many customers and the management should review themselves on how well the run the company. Utterly disgusting customer service.”

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Posted 1 year ago

“Do not buy from this place payed £500… Do not buy from this place payed £500 for bed after 8 month using be all paint pealing off on head board there said there nothing there can do it says bed for life on add plz shop some way ells thanks”

Oak Furniture Land 1 star review on 16th June 2022

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Posted 1 year ago

“My friend has had a delivery today of a side board. They had 10 mins notice it was on its way. They took it into the living room, left it in the middle of the room, upside down. Her husband is disabled and has been unable to get his wheel chair passed it to get to the bathroom. She is still waiting for a call from them to say when they a going to come and change it to the right way up. No way can she do it. She's only tiny. Absolutely disgusting. I hope they sort it soon before there is an accident.”

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Posted 1 year ago

“Waited 9 months for a 3 piece suite then when it was due to be delivered was totally I had to wait another 17 weeks not good enough got my money back and went somewhere else”

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Posted 1 year ago

“We are more than happy with our furniture .After reading so many bad reviews we were a bit concerned but we were so impressed .Delivery was on time and guys were so nice .our funiture is really lovely .”

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Posted 1 year ago

“Ordered dining room table and six chairs plus a large sideboard on 5th Sept with delivery 4th Jan 22. Told date was set back to 26th Feb and that date passed with no furniture in sight. On 27th April told the table was in warehouse but would not deliver part order. New delivery sometime in June so insisted on delivery of what they had. Table given to another customer but sideboard reserved for delivery 31st May which has now arrived. Have been told chairs should be in country on 9th June with table 14th June. Provisional delivery 23rdJune but I won't hold my breath. It will be nearly 10 months if the deliver on 23rd - I wish I had never gone into the shop. The worst thing is that I had my old dining room table and chairs recycled on 2nd January so we have eaten off a camping table and chairs for five months.Terribke experience”

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Posted 1 year ago

“Please don't order from Oak Furnitureland. If you are lucky enough to get your delivery at all and don't have to call their Customer Services you are indeed lucky. My experience is that half a corner settee was delivered, yes half a settee. They still can not find the other half. Their Customer Services is non existent. When they eventually answer they take notes and then you don't hear from them again. They can not make any decisions on a resolution. DON'T ORDER FROM THIS COMPANY. I wish I had read the reviews before I placed my order.”

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Posted 1 year ago

“OMG I’ve just read all these poor reviews how does this company keep trading? We ordered a picture and sofa in January.The picture should of arrived in May and the sofa today but…….yes you guessed it have been pushed back to July .But my guess is we won’t get it then either . So we will be cancelling , starting again and boycotting this shop forever!!”

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Posted 1 year ago

Oak Furniture Land is rated 3.9 based on 1,720 reviews