Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.02

4.0 Rating 2,667 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ocado are far and away better than any other home shopping service that I've used from any of the big names. Their drivers are friendly and very helpful, and will even carry your shopping to your fridge for you if you want them to. Compare that to Sainsbury's drivers who expect you to stopp to pick the bags out of the packing boxes while they stand and wait. They price match with Tesco, they refund you the cost of carrier bags when returned, deal with issues and returns effectively, and have a great range with worthwhile offers that make sense to the customer - and if they're unable to supply all components of an offer, they will still apply the offer to the remaining parts of it, unlike every other service provider I've used.”

Helpful Report

Posted 8 years ago

“Very good customer service at Ocado - I forgot to include the promocode on a shopping, however the customer service was great and they just gave me a refund. Also, very good variety of products and also delivery is always on time. Good stuff!”

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Posted 8 years ago

“Good range of products, very reliable in delivering what I ordered”

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Posted 8 years ago

“Easy to order. Good delivery and delivery guy was very helpful talking me through everything as it was my first time using Ocado.”

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Posted 8 years ago

“Great selection of products, with excellent service both at the door, online, and over the phone!”

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Posted 8 years ago

“Easy to use and efficient deliveries”

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Posted 8 years ago

“Always deliver on time. Huge selection of goods Price Checking”

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Posted 8 years ago

“Efficient service and delivery. Items all packaged correctly for cupboard, fridge etc. Always clear beforehand if something is not available.”

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Posted 8 years ago

“The widest variety available relative to competitors. Price are slightly higher than the rest of the supermarkets for essentials but the quality is signifiantly higher. Furthermore, the 1 hour delivery slot is easy and they deliver until late.”

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Posted 8 years ago

“The website is easy to use, and best of all, they have a section under offers, and you can see everything that is available, making it really easy to save money. Every driver we have had to our home has been exemplary in their care and attention to delivering the goods and being courteous - Cannot recommend Ocado highly enough”

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Posted 8 years ago

“Love that they do price comparison, fantastic quality and brilliant delivery drivers.”

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Posted 8 years ago

“Everything from start to finish worked beautifully. I dreaded using an online shopping service ...But the website is brilliant, so nice and easy. Thank you Ocado.”

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Posted 8 years ago

“Brilliant service. Great prices and the app is so easy to use”

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Posted 8 years ago

“Really great service. Great value for money. Brilliant when ordering shopping and delivery. Nothing with a short shelf life. A huge variety. Sensible substitutes and a smiley face. Thank you Ocado.”

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Posted 8 years ago

“Wonderful products, special offers and I can choose delivery slots.”

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Posted 8 years ago

“Excellent service, good range of products. Bang on time with every delivery and lovely delivery men. Products have good long dates. No silly substitutes.”

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Posted 8 years ago

“Perfect reliable service”

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Posted 8 years ago

“Reliable great choice of products, good offers, great customer service if things are damaged etc”

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Posted 8 years ago

“Great selection, fantastic service and items rarely substituted...... Oh, and the drivers are superb.”

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Posted 8 years ago

“They deliver to my address with no trouble and rarely substitute items”

Helpful Report

Posted 9 years ago

Ocado is rated 4.0 based on 2,667 reviews