Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.04

4.0 Rating 2,638 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The widest variety available relative to competitors. Price are slightly higher than the rest of the supermarkets for essentials but the quality is signifiantly higher. Furthermore, the 1 hour delivery slot is easy and they deliver until late.”

Helpful Report

Posted 7 years ago

“The website is easy to use, and best of all, they have a section under offers, and you can see everything that is available, making it really easy to save money. Every driver we have had to our home has been exemplary in their care and attention to delivering the goods and being courteous - Cannot recommend Ocado highly enough”

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Posted 7 years ago

“Love that they do price comparison, fantastic quality and brilliant delivery drivers.”

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Posted 7 years ago

“Everything from start to finish worked beautifully. I dreaded using an online shopping service ...But the website is brilliant, so nice and easy. Thank you Ocado.”

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Posted 7 years ago

“Brilliant service. Great prices and the app is so easy to use”

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Posted 7 years ago

“Really great service. Great value for money. Brilliant when ordering shopping and delivery. Nothing with a short shelf life. A huge variety. Sensible substitutes and a smiley face. Thank you Ocado.”

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Posted 7 years ago

“Wonderful products, special offers and I can choose delivery slots.”

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Posted 7 years ago

“Excellent service, good range of products. Bang on time with every delivery and lovely delivery men. Products have good long dates. No silly substitutes.”

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Posted 7 years ago

“Perfect reliable service”

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Posted 7 years ago

“Reliable great choice of products, good offers, great customer service if things are damaged etc”

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Posted 7 years ago

“Great selection, fantastic service and items rarely substituted...... Oh, and the drivers are superb.”

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Posted 7 years ago

“They deliver to my address with no trouble and rarely substitute items”

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Posted 7 years ago

“Best online retailer for groceries. Always prompt and in generally in good condition - if there is a problem, customer services always put it right. No complaints and my number 1 when I can't or haven't got time for the supermarket.”

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Posted 7 years ago

“Very polished on line supermarket. Pioneers and staying ahead of the game. Low substitutions. A few niggles, but VG.”

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Posted 7 years ago

“what you see is what you get”

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Posted 7 years ago

“Super service, very useful”

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Posted 7 years ago

“Great selection of 'world foods' including Scandinavia which I'm very interested in.”

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Posted 7 years ago

“Great delivery, range of products. Touch more expensive for some products but absolute quality.”

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Posted 7 years ago

“I've been using Ocado now for 3 years. Yesterday my toaster broke, and I've been able to get a new one within less than 24 hours. Ocado doesn't only have an incredible selection of fruit, veg, and foods, it also has loads of really useful household stuff! I've bought weighing scales, cutlery and saucepans with them, as well as wrapping paper, birthday cards and candles! I love the fact that on a Friday when I've forgotten to organise my shopping I can still get a slot for the following day, and get foods as diverse as mustard seeds, sambal sauce and river cobber delivered straight to my door, but that all the basics are price matched with Tesco which is great. I often get money-off vouchers in my inbox. The drivers are incredibly helpful and always bring the food right into the kitchen for me. Thanks Ocado!”

Helpful Report

Posted 8 years ago

“My first time order delivered this morning by a very helpful driver. Easiest grocery shopping of my life. All products have good dates and nothing is missing. I'm happy 😊”

Helpful Report

Posted 8 years ago

Ocado is rated 4.0 based on 2,638 reviews