Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website, fair prices and if available offer items of Waitrose. To a certain extent dealing with two Companies quickly and efficiently Delivery Drivers always on time but if running late due to congestion on roads, contact to advise ETA..”

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Posted 7 years ago

“very easy to order groceries”

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Posted 7 years ago

“Light years ahead of Sainsbury's! They bring the bags into the kitchen, offer 5 p for every bag returned and are very friendly. But most of all the food itself was so much fresher! The "use by" dates were more than double what we always had from Sainsbury's. And there were NO substitutions. Each bag is colour coded making it easier to sort. They call regularly to be sure to let us know when they are arriving. The shopping website has tons more items than Sainsbury's. Sainsbury's did not even bother to call us when they were delayed for over two hours the last time we ordered. We had to call them and they said their driver fell ill and so our delivery would not arrive and we had to rebook. We cancelled and switched to Ocado and are SO happy we did!”

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Posted 7 years ago

“Huge range of products to choose from. Customer service is excellent. Delivery drivers are always on time or early, extremely helpful, friendly & efficient. A model company!”

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Posted 7 years ago

“The best way to get groceries.”

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Posted 7 years ago

“Really good deals and vouchers for joining. Delivery has been perfect. Excellent for shopping on cold wet winter days.”

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Posted 8 years ago

“Great product, good deals and love that you can choose a delivery time”

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Posted 8 years ago

“Excellent service.I am happy for their product.”

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Posted 8 years ago

“I have used Ocado on many occasions and they never fail to achieve the provide the highest customer service.”

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Posted 8 years ago

“I've used Ocado twice in the last year when I have been unable to physically get out of the house to do the shopping. Each time has been a delight! Times of delivery are amazing too! Lots to choose from in the grocery sections I can't get locally for a Gluten Free diet. Listed items on the receipt with expiry dates and sections to confirm what category they are in i.e. freezer, fridge etc. Any substitutions have been excellent value. Any breakages are credited to your account without any problems. They even refund the cost of the plastic bags to you on the next shop! Drivers are helpful and cheerful. All in all, a good way to shop if you are stuck or don't like crowds!”

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Posted 8 years ago

“always on time ! so happy about them.”

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Posted 8 years ago

“Great app, good variety of products, friendly drivers, and good communication.”

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Posted 8 years ago

“Always great variety of products and fresh fruits and veggies! A bit pricey but worth to spend for good quality food!”

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Posted 8 years ago

“Used Ocado for years. Always punctual, courteous, what i order is what i get. Very very rarely subs and issues. If there are issues their customer service is excellent. Calls to them are FREE (read other reviews about being charged, rubbish!). Good prices, good quality, website and app are the best out there. They beat tesco prices for equivelant shop. If they deliver in your area its a no brainer.”

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Posted 8 years ago

“A great selection of vegetarian food. Good home delivery and no missing items.”

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Posted 8 years ago

“Great company! Would definitely recommend to my friends!”

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Posted 8 years ago

“Taken away the time and effort of grocery shopping. Also more efficient, as you can more closely plan what’s needed for each meal; so less waste.”

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Posted 8 years ago

“Ocado are far and away better than any other home shopping service that I've used from any of the big names. Their drivers are friendly and very helpful, and will even carry your shopping to your fridge for you if you want them to. Compare that to Sainsbury's drivers who expect you to stopp to pick the bags out of the packing boxes while they stand and wait. They price match with Tesco, they refund you the cost of carrier bags when returned, deal with issues and returns effectively, and have a great range with worthwhile offers that make sense to the customer - and if they're unable to supply all components of an offer, they will still apply the offer to the remaining parts of it, unlike every other service provider I've used.”

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Posted 8 years ago

“Very good customer service at Ocado - I forgot to include the promocode on a shopping, however the customer service was great and they just gave me a refund. Also, very good variety of products and also delivery is always on time. Good stuff!”

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Posted 8 years ago

“Good range of products, very reliable in delivering what I ordered”

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Posted 8 years ago

Ocado is rated 4.0 based on 2,657 reviews