Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Ocado ! I am very satisfied with the excellent service to provide. Being 80 years old , going to the shops is a real chore ! The delivery is always on time, the driver always calls to say he is a little late or ask if he cn deliver a little earlier than noted. Your online catalogue and product display is very good and mad easy to use.”

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Posted 10 years ago

“I have been using Ocado for my weekly shop for over four years. I love the longevity of the milk and freshness of the produce. The offers and range of products are excellent and I have never been tempted to try any other online supermarket.”

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Posted 10 years ago

“We do love ocado and do recommend it it all our family and friends. But I do have two bug bears. 1) we recently have started ordering more ready meals for convenience. Waitrose cook ones and the Charlie Bingham meals. However they always turn up in a real mess, slopped to one side of the tray or upside down. This really affects how they cook and can result in a mess when opening. Certain foods should be labeled as 'keep flat' and kept flat. You can do it with birthday cakes. 2) if I take a product on offer and it is not available and is substituted in my delivery. Do I pay full price for the new product or is the offer price honoured? This is never clear.”

Helpful Report

Posted 10 years ago

Hi Simon, We're glad to hear that you love the service. However, it's disappointing to hear that some of your meals have been arriving in a mess and we can understand how this must be disappointing. We can assure you that we will be passing on your feedback regarding this to our Warehouse Management team. With a substituted item in your order you will always pay the price of the item that it has been substituted with, and if this is on offer you will get it at that price. We hope this helps and that you can continue to enjoy shopping with us.

Posted 10 years ago

“Grocery delivery as it should be. Reliable. Virtually every order is complete, substitutions are rare Quality is good, prices reasonable especially if the many offers (which are easy to find) are used. Good quality. Value. Reliability. A great combination. A useful and valued part of my life - saving me time”

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Posted 10 years ago

“Generally I appreciate the excellent service Ocado provides. My exceptions are as follows: Very poor packing on occasions, soft items under heavy items and therefore squashed. Vegetables have a very short shelf life, items purchased on a Thursday best before Saturday. It is not possible to consume packs of vegetables in this time in a two person household. It would be helpful if smaller packs were available. Thank you Ocado I am a huge fan.”

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Posted 10 years ago

“I think you will hear this a lot, the only issue and i mean only issue is that fruit is mostly short dated. An option to choose a date would suit us much better and perhaps short dated fruit and vegetables are discounted so you as a supplier do not waste food - See Hugh Fernley's campaign Otherwise i am a big fan and your face of the company, your drivers are always great Thanks Steve”

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Posted 10 years ago

“I have been with Ocado for 7 years now. Can't fault them. If there is a problem with an item I have always been refunded with the cost, no questions asked. Most of my deliveries have been on time too. The only thing I would say is that sometimes I have had to wait for quite a long time before my phone call is answered. Today though it was answered straight away so I was really pleased. There are lots of savings on many items so I am happy. All in all very I would recommend Ocado.”

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Posted 10 years ago

“Excellent service, really good quality products. Ocado offers a very reliable service and if you need to contact them this is always easy.”

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Posted 10 years ago

“My driver this week was amazing. He went out of his way to sort my delivery - a real asset to your team!”

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Posted 10 years ago

“So much better than the rest. Ordering is easy, deliveries are mostly on time (although sometimes early). Quality is generally good, I just wish there was a little more thought in bag packing (not enough, or too many or bread squashed under potatoes).”

Helpful Report

Posted 10 years ago

“Great, reliable service with good quality food. Would appreciate more 'offers'”

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Posted 10 years ago

“Always greeted so well by the drivers, they are never grumpy unlike other companies who tend to complain about heavy bags etc Love the vast selection of products and offers available too”

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Posted 10 years ago

“Polite delivery drivers, good website-easy to use, good quality of produce”

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Posted 10 years ago

“The ordering and delivery is very good. The delivery people are always very polite and helpful. My only issue is that the fresh food sent to me seems to expire quite quickly. For example if I order 2 packets of chicken fillets, steaks, fish - they will expire within 3 days and that is 4 meals. I do not like to freeze my produce - therefore I have wastage. I would be grateful if the food packers would pay attention to dates and if I order fresh produce I would like have a longer expiry date”

Helpful Report

Posted 10 years ago

Hi Aggy, We're sorry to hear that you are not happy with the dates that are delivered for your fresh items. We do show the life guarantee for fresh items on the website and this will show the minimum amount of days we will deliver that particular product with to you, please be aware that this does include the day of delivery. If any of the items we have delivered to you don't meet our minimum life guarantee please do email us at ocado@ocado and we can look into this further for you. We're glad to hear that you do like the service and it's fantastic to hear that our delivery drivers are always polite and helpful. We do hope that you continue to enjoy shopping with us.

Posted 10 years ago

“Fruit and veg not as good as Waitrose,”

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Posted 10 years ago

“excellent service, which is lacking with a lot of companies these days.”

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Posted 10 years ago

“Very good service. Excellent wide variety of brands, you can find whatever you need. Very efficient and reliable delivery service. Good offers on various items.”

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Posted 10 years ago

“Delivery info helpful ordering easy Drivers on the whole polite and helpful Often things are squashes ie croissants Sometime life span a bit short Rarely get fish pie mix”

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Posted 10 years ago

Hi Jean, we're glad to hear that you find the website easy to use, and it's always great to hear our drivers are polite and helpful. However, It is disappointing to hear that you often have damaged items with your orders. We can assure you that we are working hard to make sure there are no damages in your orders, by having regular meetings with our suppliers and Warehouse Management team. If you haven't already contacted us for any of the damaged items in your orders, please do email us at ocado@ocado.com and we can look into this for you. Our apologies again for any inconvenience caused.

Posted 10 years ago

“Faultless! I've honestly never come across such an efficient service! Highly recommended!”

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Posted 10 years ago

“Very reliable delivery service with helpful and friendly delivery agents. It is also very unusual for items to be out of stock or substituted.”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews