Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.04

4.0 Rating 2,649 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,649 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 3rd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use site. Helpful reminders of previously ordered items extremely useful as aide-memoire. Delivery slots easily available. Prior warning by email of any substitutes gives time to consider before delivery arrives. In my view this is the best around!”

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Posted 9 years ago

“Usually on time, quality products, courteous drivers and few substitutions. No complaints”

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Posted 9 years ago

“We love the whole Ocado shopping experience. The choice of items is vast and I have never searched for an item and not found it. The offers are always excellent value and I have saved a good amount of money by buying them. As for the Delivery Drivers, well I cannot praise them enough. They are courteous, helpful and always cheerful, unlike some of the people who deliver for the supermarket I used to use (5 letters in their name), who used to moan practically all the time. Ocado are a breath of fresh air, please don't change.”

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Posted 9 years ago

“First class customer service all the drivers are polite and friendly.Been a customer for 18months would not shop online with anyone else.Food is great only 3 subs in 18 months always on time cannot praise Ocado enough totally recommend them way above the rest”

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Posted 9 years ago

“You guys are my saviours! With two kids and no extra time to shop, you have made my life so much easier. Also, polite friendly drivers. Very professional”

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Posted 9 years ago

“Ocado is simply an amazing service. Always on time, hardly ever any replacements and the drivers are friendly & very helpful, bringing the bags straight into the kitchen. The free samples are also always stuff that I have wanted to try but never got around to giving a go.”

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Posted 9 years ago

“I like your online app for my ipad, easy to use and makes shopping so much easier. The emailed receipt before the order is delivered is useful. If something is on offer and subsituted you give the offer price this is nice. This saves a lot of time as do not have to work through a 'subsitutions' list like other online deliverers. Some items a little more expensive than other supermarkets, but overall given the above comments I beleive Waitrose/Ocado is good value. Maybe I have not found the link, but I cannot seem to link My Waitrose card with Ocado so can't select my 10 prefered discounted items, the other negative was I received some £8 vouchers the other day, these woudl work instore but not online which was annoying. Drivers always polite, helpful and food delivered is packaged well.”

Helpful Report

Posted 9 years ago

Hi Anita, it's lovely to read such a nice review and that you find the service so great to use. With regards to your Waitrose card and Waitrose vouchers, we are a separate company to Waitrose and only stock some of their items so their vouchers and card wouldn't work on our system. We're sorry for any inconvenience caused by this and that you can continue to enjoy shopping with us.

Posted 9 years ago

“I love Ocado Minimal replacements and substitutions The email in advance of delivery is fantastic and allows me to decide if I want substitutions( although this is very rare now!) Superb customer services Delivery drivers always helpful What more can I say? I won't be going anywhere else that's for sure”

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Posted 9 years ago

“Our busy household would starve without Ocado. I love that I can do the shopping at midnight or 6am without having to leave the house, and have it delivered any time I want. All I have to do is put it away.”

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Posted 9 years ago

“I find ocado to be most helpful and reliable. orders are dealt with efficiently, deliveries are always in good time within the hour slot, the drivers are always courteous and helpful, carrying the goods up to my first floor flat and putting them exactly where I want them. If, as has happened very rarely, something is missing or damaged, I have always been refunded for it. I do heartily recommend ocado.”

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Posted 9 years ago

“An excellent company with excellent products, pricing and service to match!!”

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Posted 9 years ago

“I've been using Ocado for over 5 years now and have always had a great experience with them. Lovely drivers, always so courteous and willing to help. They've only been late 3 times in 5 years and have always let me know. The quality of products have been great and the few times I've had an issue it was rectified right away. Highly recommended!”

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Posted 9 years ago

“The delivery team are always very helpful however items are not always packed in the most sensible way. Often softer items such as bread or fruits have been placed at the bottom of bags and heavier items have been placed on top, leading to items becoming squashed or bruised. There have also been a few occasions recently with items arriving and going bad the following day.”

Helpful Report

Posted 9 years ago

Hi Caroline, it's fab to hear that our delivery drivers are always helpful. However, it's disappointing to hear that you have been receiving poor packing and damaged items. We are working very hard to make sure your orders arrive well packed without damages. We do hope that you have contact us regarding any damaged or poor quality items you've received, if not please do email us at ocado@ocado.com and we can look into this for you. Our apologies again and we do hope that you can continue to enjoy shopping with us.

Posted 9 years ago

“Great service generally, with good products, and good delivery service. Only problems I would raise are a search engine that is a bit too precise, they should buy in the Google search engine! Also we have had some minor breakages at times.”

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Posted 9 years ago

“The staff who deliver the groceries are always cheerful, polite and helpful and the deliveries are always reliably on time. The website is really easy to use and you know you are going to receive what you order- if it's out of stock it says so on the website. Products are always fresh and lots of special offers make Ocado prices very competitive. Makes shopping so convenient and very easy!”

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Posted 9 years ago

“I love the way Ocado is so easy to order, amend order and texts me reminders about cut off times, delivery slot etc. I try the other supermarkets every so often but I always come back as it's such an excellent service”

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Posted 9 years ago

“Ocado has been the best on line shopping that I have had. My only comment is I feel very strongly that I shop every week and have a smart pass and have had for years. But you charge me for Christmas delivery. You advertise that smart pass customers canhave more than one delivery in christmas week. But each shop has to be 90pounds plus 10 pounds delivery. Thats why im not sure about using you this christmas.”

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Posted 9 years ago

“It wasn't clear that my review was going to be made public.”

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Posted 9 years ago

“Online app is great, fresh food and always great service!”

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Posted 9 years ago

“Excellent products and very good customer service.”

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Posted 9 years ago

Ocado is rated 4.0 based on 2,649 reviews