Page 31 of 133 for Ocado Reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

“Excellent delivery drivers. Could not be more helpful.”

Posted 7 years ago

“Excellent delivery drivers. Could not be more helpful.”

Posted 7 years ago

“Very poor quality and customer service lately - Ocado used to be a class act. Not any more. Fresh fruit and grocery are often shoved in the freezer section of the home delivery service and as a result spoiled. Last two deliveries I had hairy tomatoes, clearly very, very poor storage back at the warehouse, and the couldn't give a stuff. Had hell of a job getting them to close my account and remove my details due to intransigent staff. \if they cannot even look after tomatoes properly then one wonders what other poorly kept produce has been putting us at risk. Sort of conduct you would expect from Del Boy, not from a company run by fat cat executives. Another British company headed for the can.”

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Posted 7 years ago

Sorry to hear of the issues you've had with us and that it's lead you to close your account, this isn't what we want happening at all and we apologise for the issues you've had shopping with us. If you'd like to speak to us any further in regards to this, please email ocado@ocado.com, call 0345 656 1234. Facebook or Tweet us.

Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Service always excellent, deliveries on time, app easy to use and fantastic selection of products.”

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Posted 7 years ago

“Goods are ok, although fruit and veg often damaged , but customer services are truly appalling: I will never shop with them again: really poorly trained and rude staff who would not follow up on what I asked for and were very rude to me . Use a different shop .”

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Posted 7 years ago

Hi Jane. We are sorry to hear that you have had some trouble with your delivery and that your fruit is often bruised, I hope that you have made us aware of this so that we can report the damages to the relevant team! Our staff are well trained in their job and we would expect for them to be polite and helpful at all times. Please do send us an email to ocado@ocado.com including this review so that we can assist you further. -Victoria

Posted 7 years ago

“Now using Ocado home delivery service. Good quality food: branded and own brand, easy to use internet site (computer or phone app) and cheaper than my previous supermarket chains. Always a suitable time slot. The driver is always happy to carry bags to the kitchen. Very happy.”

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Posted 7 years ago

“Moronic customer services and a basically redundant service now that most supermarkets deliver directly. Why pay a mark-up and suffer dreadful service. After being a loyal customer i’ll never use Ocado again.”

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Posted 7 years ago

Hi there, we're so sorry to hear that you've had an awful experience with us. This is not what we aim for. Please email us at ocado@ocado.com letting us know what has happened, so we can try and put things right. -Emma

Posted 7 years ago

“Have shopped with Ocado for years spending upwards of £500 per month. Got food poisoning from Ocado - probably Findlater pate BUT Ocado don't want to know. They lie about the details so it's to the food safety agency now and that's £500 a month we'll spend elsewhere and a lot more by everyone else we tell that you can't trust Ocado.”

Helpful Report

Posted 7 years ago

We're sorry this has happened. It's concerning to read and we'd like to speak with you further in regards to this, please email ocado@ocado.com, speak to us via Live Chat on the website or private message us via Twitter or Facebook.

Posted 7 years ago

“Having been a loyal customer for some time, I had a large order cancelled unexpectedly. I only found out because I received an email. If it was my bank or any other reputable organisation where I had been a customer for some time, they would have called me directly. When I rang and asked why, they said it was because of the amount - which was large - and asked for proof of address. Given they had been delivering to my address for over a year I thought they might know this; however, I duly sent it over. However, Ocado could not offer any secure transfer method by which I could send it and refused to accept the password protected scan I sent. Instead they asked me to send an unprotected version via email, therefore asking me to take a risk on the security of my personal and sensitive information, which does not at all fit with the protections offered under the Data Protection Act. After multiple lengthy calls during which all I heard was 'our systems won't allow us to do that' or 'our finance department won't accept that' I am left appalled by the poor quality of their processes and their customer service. A triumph of blindly following poorly constructed processes over common sense and good customer service. Boo hiss, Ocado.”

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Posted 7 years ago

We're sorry this has happened to you. We can appreciate how disappointing this must be, especially when you're a regular customer with us. We'd like to get this looked into further and report this to the relevant teams. Please do email us at ocado@ocado.com or speak to us via Twitter or Facebook so we can assist further. Our apologies again.

Posted 7 years ago

“Easy to order online, comparable prices and offers. Excellent quality goods. The 1 hour time slot is amazing, polite and helpful drivers. Cant fault them.”

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Posted 7 years ago

“I've been a customer for the past 7/6 years, however, I've noticed the service has deteriorated over the past few months; deliveries constantly delayed, food items bruised and damaged. Also had my xmas order cancel due to warehousing problems and they couldn't deliver next day. Explained to customer service (spoke to Tunde Williams) who had no clue about customer service and was completely unprofessional. This is the last time I'll use Ocado; back to the normal in-store shopping.”

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Posted 7 years ago

Oh goodness! We are so sorry that you have found this with our service as of late and this is certainly not the standard we would have hoped to provide. Please can you give us a call on 0345 656 1234 or drop us an email at Ocado@Ocado.com detailing your complaint so we can look into this further for you?

Posted 7 years ago

“I've been a customer for the past 7/6 years, however, I've noticed the service has deteriorated over the past few months; deliveries constantly delayed, food items bruised and damaged. Also had my xmas order cancel due to warehousing problems and they couldn't deliver next day. Explained to customer service (spoke to Tunde Williams) who had no clue about customer service and was completely unprofessional. This is the last time I'll use Ocado; back to the normal in-store shopping.”

Helpful Report

Posted 7 years ago

Oh goodness! We are so sorry that you have found this with our service as of late and this is certainly not the standard we would have hoped to provide. Please can you give us a call on 0345 656 1234 or drop us an email at Ocado@Ocado.com detailing your complaint so we can look into this further for you?

Posted 7 years ago

“Very good service for most of the time, there are hiccups now and again but they are reasonably generous with their credit when it happens. What I like most is the really wide range of products available, especially from Waitrose. I am a very happy customer.”

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Posted 7 years ago

“Fabulous website - easy to access and huge range of foods, including items not readily available elsewhere. They are adventurous in trialling new products. Lots of special offers - real bargains. The delivery service is outstanding. The shopping always arrives within scheduled time and the drivers are so courteous and helpful. The Customer Service is "gold standard". This company gets it right all the time.”

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Posted 7 years ago

“Good website, fair prices and if available offer items of Waitrose. To a certain extent dealing with two Companies quickly and efficiently Delivery Drivers always on time but if running late due to congestion on roads, contact to advise ETA..”

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Posted 7 years ago

“very easy to order groceries”

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Posted 7 years ago

“Light years ahead of Sainsbury's! They bring the bags into the kitchen, offer 5 p for every bag returned and are very friendly. But most of all the food itself was so much fresher! The "use by" dates were more than double what we always had from Sainsbury's. And there were NO substitutions. Each bag is colour coded making it easier to sort. They call regularly to be sure to let us know when they are arriving. The shopping website has tons more items than Sainsbury's. Sainsbury's did not even bother to call us when they were delayed for over two hours the last time we ordered. We had to call them and they said their driver fell ill and so our delivery would not arrive and we had to rebook. We cancelled and switched to Ocado and are SO happy we did!”

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Posted 7 years ago

“Ordered some bananas and was sent bananas that were dark green in colour. Emailed Customer Services to help resolve the matter and was given the run around. Appalling customer service. Shopped at Amazon Fresh prior to this and the customer service is a million times better. Ocado has a better range of products compared to Amazon Fresh but the customer service is shockingly bad. Will not be shopping with Ocado again. I've attached a photo of the Ocado Organic 'Class 1' Bananas. I think Ocado should change the classification from to Class 1 to Class inedible.”

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Posted 7 years ago

Oh goodness! We are so sorry to hear this Ashan. Please can you drop us another email to ocado@ocado.com with the subject FAO Ruby D so that we can look into this further for you?-Ruby

Posted 7 years ago

“Huge range of products to choose from. Customer service is excellent. Delivery drivers are always on time or early, extremely helpful, friendly & efficient. A model company!”

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Posted 7 years ago