Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Ocado several years now. Excellent service, that I can rely on to be consistant. Deliveries even in bad weather. Rare to have substitutions. Longer dates on than most items found on a supermarket shelf. A couple of products come a bit worse for wear: raspberries, and curd cheese. I would recommend Ocado to anyone.”

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Posted 10 years ago

“A fantastic service. Lovely delivery drivers.”

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Posted 10 years ago

“Convenience - of note are the 1 hr delivery time slots; the app that makes shopping simple; Reserved time slots; annual delivery charges; good communication from delivery drivers. Excellent customer services. A great range of products (not just groceries!). Why go anywhere else?”

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Posted 10 years ago

“Ocado remains the grocery go to in our house for convenience, reliability and choice. We love treating ourselves to the many specialist products alongside weekly staples that are always competitively priced. From Christmas shopping to preparing for the arrival of a new baby and everything in between, Ocado remains our number one favourite.”

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Posted 10 years ago

“Very easy to order and very rarely have i had substitutions. Love it”

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Posted 10 years ago

“Easy to shop, always on time, correct and fresh. Lots of choice and great offers, perfect.”

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Posted 10 years ago

“A first class service and a realtime saver . Very polite drivers.”

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Posted 10 years ago

“I've used Ocado for many years having used other supermarket on line shopping. I have found Ocado extremely efficient in all aspects and when things haven't quite gone to plan, their customer service is second to none. The delivery slots are with in an hour and I have a regular slot booked in advance with a fantastic facility that creates a shop that I can edit in advance saving SO much time. I would highly recommend Ocado.”

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Posted 10 years ago

“every driver i have had have been very helpful explain everything i love shopping at ocado beening disable and cant go out to shops you have everything i need thank you mrs marion lanzer”

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Posted 10 years ago

“wide choice of products delivered on time with a smile. Reliable and friendly both at the doorstep and on the phone.”

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Posted 10 years ago

“95% of time, excellent service, helpful and friendly drivers (think only ever had a couple of rude unhelpful ones ever). The only gripe is quite a few times, have received damaged items, mainly due to the way they have been packed. Not always clear if this is because of how they are packed at the depot or how they are brought to the door by the drivers. Often they are not brought in the boxes and/or bags are over filled etc. Would also helpful to get some advice from Ocado about whether it is appropriate/expected to tip drivers. Could you publish something on this?”

Helpful Report

Posted 10 years ago

Hi Bipasha, we're glad to hear you enjoy the service most of the time. We're really sorry to hear you've had quite a few damaged items, we hope you've been requesting refunds whenever this does happen. We do take images of all items before they leave our warehouse so we can ensure the highest packing standards are maintained, they should always be delivered using the red delivery boxes though as this keeps them safe. Tipping is entirely at your discretion :) If you have any more questions please feel free to get in touch with us at ocado@ocado.com

Posted 10 years ago

“I wouldn't ever use another online grocery shopping service. Brilliant. Always on time. It's very rare that anything is not available or substituted and all the delivery drivers are super polite and helpful. I'm proud to be an Ocado customer. I wouldn't even consider using another online grocery shopping service.”

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Posted 10 years ago

“Recent driver waited for me when I I was delayed...thank you.”

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Posted 10 years ago

“Ocado is first-rate. The web site is excellent and simple to use. The system for booking a regular weekly delivery is the height of convenience. The quality of the food is also very high. The deliveries normally arrive on time and the drivers are usually polite and helpful. I have now used their service for 11 years, a milestone they generously marked with the gift of a bottle of wine.”

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Posted 10 years ago

“Easy to navigate website Easy to order favourites and set up orders Rewards loyal customer Excellent delivery and few subs”

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Posted 10 years ago

“I generally like the ocado app which is easy to use but I just wish it wouldn't add everything you ever buy to your favourites. They have a good availabity of delivery slots and reliable, friendly drivers. Sometimes the bags are packed without logic or care meaning things can be damaged on arrival. Ocado have a very fair refund policy though when goods arrive damaged. I have been with ocado for several years and don't feel tempted to try any other delivery service.”

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Posted 10 years ago

“Brilliant....an absolute sanity saver !...I'm a stay at home mum and have no desire to waste a morning of my life each week in the supermarket when I could be having fun with the kids. Ocado save me time and they save me money....it makes me plan our menus, shop for just what we need and we eat healthier because of it. I love the 1 hour delivery slots and delivery pass is brilliant value. I also trust Ocado with the quality of the goods they deliver and the really easy refund system if you want to return an item. In short I'm sold and will quite happily be staying away from the supermarkets of the walk in kind......I also love the app (I can do my shopping any time I want & in my pj's with a cup of tea !).....the ability to put things in your shopping basket as you run out of them rather than having to make lists .....I could go on ..... But needless to say I'm a convert !”

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Posted 10 years ago

“I am happy with the drivers, who are friendly and efficient. I like that you collect plastic bags and you have wide range of food. I am not so happy with the quality of fresh produce recently. For example, Mooli came very dehydrated and soft. Chicken thigh smelled sour on the last day of use by date when the package was opened. I wish I didn't need shopping anywhere else but it is not the case. I have to go to Boots for Corsodyl mouthwash with no alcohol and oral-B dental super floss , and Holland and Barrett for cheaper nuts and dry fruits and Whole Foods Market for Tofu burgers. I hate going to supermarkets, especially on weekends, so your service is important to me. I hope you get better and better.”

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Posted 10 years ago

Hi Namie, we're really sorry to hear that you've been receiving some poor quality items recently, this is very worrying and not what we'd expect. If you haven't done so already could we please ask you to contact us about these at ocado@ocado.com? We're sorry we don't have everything you'd like right now, if you wanted to ever request a new product for our site you can do this at the bottom of the main website, with the "Product Request" link. We're glad to hear everything else has been going well and that you're enjoying the service otherwise, long may this continue :)

Posted 10 years ago

“Punctual, a great selection from many countries”

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Posted 10 years ago

“Can't really complain... Ease of shopping and app is leagues ahead of the competition.”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews