Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always excellent service. Great stock control systems, so hardly ever substitutions. Drivers unfailingly courteous and helpful.”

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Posted 10 years ago

“I have shopped with Ocado for many years and have always been extremely pleased with everything. There are rarely missing items when I shop and the choice and quality of goods is second to none. I love being able to buy unusual foodstuffs and store cupboard essentials all under one umbrella. There are so many departments to choose from and I can even order my cats favourite dried food from Fetch, something I used to have to purchase from the Vets. Deliveries are always on time and sometimes even early and the driver always checks to make sure that this is convenient by telephoning. I hate store food shopping and I thank goodness that I can place an order every week or more as I have a Smart Pass and take advantage of the hundreds of special offers always available offering such good value for money. Thank you Ocado.”

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Posted 10 years ago

“We have been with Ocado for a number of years and have always been very satisfied with the service; we have a regular time slot for delivery which we find very reliable and convenient. The drivers are very friendly and helpful, a credit to the company, the few times that we have had occasion to phone the company we couldn't have had better service, friendly, helpful and polite. I am certain that price wise they are very fair and competitive.”

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Posted 10 years ago

“Have to check eggs as they are sometimes broken. Heavy items are sometimes put on top of soft items. Sometimes only one item in a bag. Otherwise very good”

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Posted 10 years ago

We're really sorry to hear about damages and poor packing in your orders Denise. This is very disappointing. Our management teams are working hard to resolve the issues within our packing process and so we hope you see a great improvement in this area soon. If you would like to contact us further regarding this, please feel free to contact us at ocado@ocado.com. Apologies again.

Posted 10 years ago

“Great service, we rarely have items missing or substitutions and when we do the subs are sensible. The drivers are friendly, very rarely late and if they are going to be late we are notified. If anything they're usually early!”

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Posted 10 years ago

“I really like the great range of items on offer, particularly some you don't see in local supermarkets. Prices are very competitive and I get the delivery direct to my door. Fantastic. I always recommend to friends.”

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Posted 10 years ago

“I've been using Ocado for over ten years and would not shop with anyone else. The service is fabulous, they are always friendly, and most importantly reliable. And I love their app - so user-friendly! Do not go anywhere else!”

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Posted 10 years ago

“Efficient, customer friendly and competitive prices. Products are generally of good quality”

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Posted 10 years ago

“Great service, wide product choice, good offers, few substitutions and reliable but.......packing lets you down as perishable items often squashed under heavy items.”

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Posted 10 years ago

“I've tried many supermarket delivery services but Ocado is the best. I've never had any items missing or out of stock. The very rare occasion that I've had damaged goods, I have always been refunded with no problems. The range of products is excellent. Delivery drivers are always polite and helpful.”

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Posted 10 years ago

“Ocado always deliver on time and the full order. It is also very good that use by dates are taken into consideration, ie if you buy 5 meat items they do not all go off at the same time. The order of the receipt by use by date is also very convenient allowing meal planning. I have been using Ocado since its creation and all teething issues have been ironed out. They most of the time exceed my expectations.”

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Posted 10 years ago

“I've tried lots of supermarkets for delivery and Ocado are definitely the best. The drivers are always polite and helpful and the quality of food is excellellent.”

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Posted 10 years ago

“The Ocado website is easy to use, and stores past shopping lists as well as your 'favourites' making repeat ordering quick and efficient. All the drivers are polite and helpful and deliveries are almost always on time - or even early! If there is a problem, the driver will always call with an update. All very efficient and reliable.”

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Posted 10 years ago

“Find ordering easy. Mostly use the app on my phone or tablet and it's very quick and easy. One hour delivery slots and driver will ring if early delivery possible or if running late. Don't very often have missing items on my shop. Like the estimate product life on website. All drivers have been friendly and helpful when delivering. I often recommend it to friends.”

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Posted 10 years ago

“Comparing ocado with other retailers, they are far and beyond. The food is always fresh, the dates are always the longest dates, the items are always packed well and the delivery people always smart, pleasant and professional. What you see in stock online is what you get. In all of the years I have shopped with ocado I have only had 1 substitution!”

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Posted 10 years ago

“I appreciate the 1 hour window and the fact that substitutions happen very rarely...not the same with other companies. Also all the drivers you employ are polite and professional.”

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Posted 10 years ago

“Reliable deliveries, easy ordering and any, rare, problems resolved promptly.”

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Posted 10 years ago

“I have been shopping with Ocado for a few years. The website is easy to use and the product descriptions are very clear. I have tried other online supermarkets but none are as good. The delivery drivers are always friendly, helpful and cheerful.”

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Posted 10 years ago

“Always ontime, professional, friendly and polite. One of the best websites/apps with features I couldn't live without. Like the functionality to have a regular deliver slot. Don't notice too much of a price difference. Stock the brands and type of products I like and high quality own brand.”

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Posted 10 years ago

“My order is almost always complete (Christmas was a notable exception). The delivery drivers are always helpful and polite. Overall very good.”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews