Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally reliable quality service delivered with a smile.”

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Posted 10 years ago

“Very reliable and almost always items are in stock. Highly recommend.”

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Posted 10 years ago

“Excellent service, reliable with friendly drivers. There is an excellent range of products at competitive prices.”

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Posted 10 years ago

“Good website, good delivery slots available, have always turned up on time, I would definitely recommend Ocado.”

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Posted 10 years ago

“Great -- normally all items which I ordered are in stock. On time delivery.”

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Posted 10 years ago

“excellent service and products”

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Posted 10 years ago

“Friendly helpful service, excellent quality and freshness.”

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Posted 10 years ago

“Love the range of products on offer and the great service from the very polite drivers”

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Posted 10 years ago

“Reliable stock information, prompt delivery”

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Posted 10 years ago

“I've been an Ocado customer for several years after switching from another online Supermarket and I order roughly every 2 weeks. In the many years I've been an Ocado customer I've had a handful of substitutions and even less missing items. The drivers have always been friendly and helpful, and on the very rare occasion when I've had a problem with an item, customer services have always acted quickly. The quality of each item has generally been excellent, I must have ordered thousands over the years and I've only grumbled 4 or 5 times. The receipts are really useful as the products are shown in a 'use by...' order, so I can pop it on the fridge door rather than open the door and waste time searching for something which is close to its use by date. The selection of items on the site is massive and I've found myself ordering some very obscure products over the years - pink himalayan rock salt, who'd have thought it! The site is really easy to navigate and it will suggest a shopping list for you based on a mix of items you've previously bought if you're short on time. Payment isn't taken from your account until your order has been delivered, which really helps if you're close to payday as you can order it as long as there's £1 in your account, and get it delivered on payday. Delivery slots are great too, there's lots of choice. I pay for a midweek pass which covers me from but there is a £9.99 charge at Christmas, which would cost more in petrol/parking/time/stress for me to go to the supermarket myself, and they have always turned up on time with everything I've ordered, so I don't have to worry. I'm very happy with Ocado and I'd never switch back to my old online supermarket and I'd heartily recommend Ocado to family, friends, neighbours, people looking for a great online supermarket. In fact, I already have.”

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Posted 10 years ago

“great product range and delivery service”

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Posted 10 years ago

“Excellent service. Goods delivered in perfect condition within the one hour slot as promised every time for a very reasonable price. I couldn't choose better quality by going to a store myself. Rarely if ever are there substitutions. One one occasion they didn't have the wine I wanted and replaced it, after phoning me to check I was happy, it with a nicer and cheaper one. Thank you for such a wonderful, convenient and easy delivery service.”

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Posted 10 years ago

“The delivery drivers are reliable and friendly and deliver without fail even in the most adverse weather conditions - we even had a delivery replacement in time when our timetabled driver had been in an accident (we didn't expect one - it's just that Ocado pull out all the stops to ensure that they deliver as promised). We have been shopping with Ocado for many years and not had one problem. The range of food is good and people are surprised that the merchandise is reasonably priced.”

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Posted 10 years ago

“Always on time,deliveries explained, drivers very helpful and courteous. Any queries and Ocado are very quick to respond,refunds given as soon as reason verified. Use by dates are taken into account and you get a printout of your delivery explains when each should be used by! Totally reliable.”

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Posted 10 years ago

“Brilliant !”

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Posted 10 years ago

“I have been a customer of Ocado for several years, and as I grow older I am , and expect to be, a more and more regular beneficiary ! I have absolutely no complaint, and consider the service exemplary.”

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Posted 10 years ago

“Ocado offer a great service compared to all the other online supermarkets. Annoying substitutions or items not available happen very rarely, and the drivers are always polite and helpful. Items are high quality, and there is always an impressive range of special offers. After having shopped around for a long time, Ocado is my number one choice.”

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Posted 10 years ago

“They are very reliable and have most things in stock nearly all of the time. I don't shop anywhere else. Why would I?!”

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Posted 10 years ago

“I haven't any complaints. Delivery is always within the hour slot , and the no quibble refund if anything arrives damaged is a bonus. Have noticed that things have improved and food and goods arrive in good condition .”

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Posted 10 years ago

“Only use Ocado - the service is excellent, the delivery drivers are always helpful and friendly and you always get goods that have a good shelf life. Customer Services are also efficient and helpful Keep up the good service !”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews