Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very nice people delivering shopping and all the food well pickef”

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Posted 10 years ago

“Brilliant!!!”

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Posted 10 years ago

“Had at least seventy weekly deliveries and they have never missed a time slot or had any missing items. They set the standard!”

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Posted 10 years ago

“Delivery drivers excellent and helpful, keep in touch if early/late. However my last driver v shaken after being assaulted by a previous customer who I hope will be blacklisted.”

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Posted 10 years ago

“We have been using Ocado for a few years now and have always found their produce to be first class. They very rarely have substitutions, the groceries are always as fresh as we would have selected ourselves, their prices are competitive with special offers and price matching, and the delivery service is first class. What more could you want?”

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Posted 10 years ago

“Brilliant service the best 'supermarket'!”

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Posted 10 years ago

“Reliable, rarely unable to fulfil full order and keeps to time slots. Delivery staff very helpful and cheerful. Just occasionally a strange substitute is sent but does not have to be accepted.”

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Posted 10 years ago

“Always polite and helpful.”

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Posted 10 years ago

“Consistently good service both in terms of ease of use of the online ordering and in terms of delivery. When there are small issues they are always dealt with efficiently. Saves us a lot of time, and money”

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Posted 10 years ago

“Prompt delivery and very courteous friendly staff”

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Posted 10 years ago

“Wonderful friendly, polite team delivering groceries on time with a smile each time. Amazing website that actually makes online grocery shopping fun. Good prices and excellent advertised deals. Keep up the good work.”

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Posted 10 years ago

“Friendly and cheerful. Delivered early after asking for my permission. Excellent service,”

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Posted 10 years ago

“great product range and delivery service”

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Posted 10 years ago

“A very efficient service with hardly any missing items or substitutions. On time 95% of the time. I've had a delivery cancelled once when the van broke down. Was still charged though! Customer services were very apologetic and gave me a substantial amount of money off my next shop. All in all highly recommended.”

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Posted 10 years ago

“Excellent service and user friendly website.”

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Posted 10 years ago

“Very good service and the delivery personnel are dedicated and polite. Guaranteed price promise to match Tescos. Good weekly offers which help with food budgets. Occasional free gifts and samples are also a nice surprise. The Ocado website and mobile app are very easy to use.”

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Posted 10 years ago

“Reliable deliveries by charming drivers. Always get my order in full. Am very satisfied with the excellent service provided. I hate shopping and am now unable to shop personally in the store so I rely on this service very heavily and it enables me to stay independent. I have tried other providers but none came close to the level achieved by waitrose and ocado. I do not normally complete these review requests but have made an exception here. Thank you.”

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Posted 10 years ago

“The variety of products on offer is excellent, the service is 95% on time and polite, and the bags are good and sturdy for recycling purposes. All in all an excellent service.”

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Posted 10 years ago

“I've been shopping with Ocado for several years and they haven't put a foot wrong in all that time. Drivers are always on time (and occasionally early, having checked by phone that it's ok to be early), also courteous, friendly and cheerful. Products are sensibly packed in bags that can be returned for recycling. Missing or substitute items are rare and there's often a surprise free sample of something as a treat. Altogether an exceptional service ethos, backed up by an efficient logistical operation and a *very* easy-to-use website and app.”

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Posted 10 years ago

“I find it an excellent service - very few substitute items an delivery within the one hour slot. Also prices compare well with other supermarkets.”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews