Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think Occado is a very good service. I take a dim view if I have to call and am 15th in the queue as I was the other morning. Or if I feel am being fobbed off with overripe Avocados but then customers are demanding and can go elsewhere. Don't have time to rate a driver as often as am asked though appreciate necessity, And I don't want to be sent so many offers by email. And I don't want to be given a code for a minute saving. Apart from minor gripes have found it a godsend to do my shopping so swiftly”

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Posted 10 years ago

“Always on time ,very rarely any substitutions, polite staff and goods always provided with good use by dates. No complaints - have used the service for many years and will continue to do so.”

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Posted 10 years ago

“I was stopped driving 5yeRs Go and have found Ocado very good value and reliable. The drivers have. Always been pleasant to deal with and the only problem I have had has. Been when I have added to an order it hasn't always gone through but I expect this has been a fault here. Keep up the good work Hi,ary Page”

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Posted 10 years ago

“We have shopped with Ocado for about ten years. The large range of products and first class quality - Waitrose's , their own brand ,and specialist 'shops' (eg Swedish) is complimented by first class customer service. Of particular note is the ease of ordering - far,far better than any competitors and the superb service when anything goes wrong (which is,in any event,rare). Excellent pricing too!!!”

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Posted 10 years ago

“I've shopped with Ocado now for Eight years and I wouldn't go back to pushing a trolley round a supermarket. I've tried other supermarket online stores but nothing compares. The staff at the call centre are friendly and helpful if you have a problem and the drivers are always polite even if the weather is making their jobs just a little bit challenging. Substitute / missing items are few and far between. Well done Ocado keep up the good work!!”

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Posted 10 years ago

“Please check your programme. I have twice began my review, took a phone call and lost the review. Only because I have such a high regard for Icado, which I have used for 20 years an I briefly completi it. Wouldn't change, excellent service, happy to pay for it, good products and I could write more but your programme needs checking as I am not happy with this process and having to re write my review. Get your act together I am very happy with Ocado”

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Posted 10 years ago

“Always on time and hardly ever any substitutions.”

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Posted 10 years ago

“Rarely missing items Polite drivers within time slots The only thing I would be negative on is the packing sometimes overfilled bags others with one item Overfilled bags have little regard for delicate items eggs herbs and salad bags Otherwise I'm very happy with ocado wouldn't concider other supermarket options”

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Posted 10 years ago

“I have been shopping with Ocado for at least ten years now and they have never let me down. Always friendly and helpful - prices competitive too. The delivery pass is perfect for me works well last minute and pre planned. Keep up the good work.”

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Posted 10 years ago

“Excellent service. Cannot fault Ocado at all.”

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Posted 10 years ago

“Would highly recommend. Rarely have substitutes. Friendless efficient service”

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Posted 10 years ago

“Generally I think Ocado is great. You have a wide range of products particularly in relation to GF which is a major plus point for me. I can get lots of gluten free foods in one shopping trip rather than having to visit lots of specialist shops/sites. Sometimes I find the packing policy a little bit odd- food stuffs being packed alongside non-food and soft items (like bread) wedged in beside hard and heavy items - but drivers are always polite and punctual.”

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Posted 10 years ago

“Great website, selection, delivery people, and customer service. I did a price comparison with my local Morrisons and some Ocado items were even cheaper! I have tried all the others but Ocado is definitely the best.. their only downfall for me is the short sell/use by dates on fresh items, shopping twice a week, not doing a weekly shop is better.”

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Posted 10 years ago

“Why I love Shopping with Ocado: No travelling to the supermarket as the supermarket travels to you. Literally. The website is a doddle to navigate, the choice: vast. The fruit & veg are the freshest you can get. It can be cheap, it can be expensive but you get what you pay for and their own brand is getting bigger & better all the time. The delivery staff: polite and helpful. They listen, don't often make mistakes, quickly correct the few they do and in all of the years I have been shopping with them week in, week out they still haven't managed to break my eggs! Yep I like Ocado, especially on my iPad.”

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Posted 10 years ago

“I have been an Ocado customer for more than eleven years. I do all my food and household shoppjng this way. The range of goods on offer surpasses any supermarket. The delivery drives are always pleasant and helpful. The one area which is not always so good is the packing-heavy items on top of cakes and squashable items. Please give more thought to this area it really lets Ocado down”

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Posted 10 years ago

“Really helpful service - almost always get what I ordered with no substitutes.”

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Posted 10 years ago

“I love Ocado. The quality of the produce is excellent. The care taken to deliver everything intact is excellent. Their drivers are lovely. Their app is brilliant & easy to use, in fact I prefer it to the website. Doing my weekly shop takes about 5 minutes. Finally if something does go wrong, Ocado do everything they can to make it right. They value my business.”

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Posted 10 years ago

“Ocado is for the most part, a super efficient delivery service. Their customer service is second-to-none. The Ocado website is easy to navigate and product images and descriptions are displayed well. Ocado's own brand products are at times better than Waitrose and more cost-effective. I wouldn't hesitate to recommend Ocado to others.”

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Posted 10 years ago

“Good service ,prompt delivery by helpful efficient drivers groceries great value for money”

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Posted 10 years ago

“Always on time, always fresh and food that you would choose yourself if you were to go into the store, great online experience coupled with the most pleasant drivers each and every time - what a fabulous service!”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews