Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product range, with very few substitutions. The drivers are invariably helpful & very pleasant.”

Helpful Report

Posted 10 years ago

“Makes feeding my family, hosting parties and social events at home, and life generally so much easier. I have been using Ocado for several years now, and can't remember the last time I had a substitution. The drivers are really helpful, and so are customer services. When I ring them up to tell them I have messed up and no-one will be in to accept the delivery they work with me to come up with a good solution. Thank you Ocado!”

Helpful Report

Posted 10 years ago

“Deliveries are almost always within the alloted timeslot, the delivery mean are always polite and unobtrusive and the merchandise arrives in perfect condition. This is a lifesaver in our home as we don't have a car and it saves us a lot of time. We can find nearly all the products we need at good prices.”

Helpful Report

Posted 10 years ago

“I shop with Ocado because the quality of the products is usually very good, especially the fresh produce. Also the delivery slots are convenient and wide ranging. Communication is also very good and the driver keeps in touch if they are going to be early or late (which is rare). There are a few niggles in that the cost is usually higher than shopping around at a local supermarket and with the addition of the delivery fee the overall cost is inflated. Damaged or missing items are quickly refunded without quibble. The range of products is fairly extensive and items can be found that may not be stocked locally.”

Helpful Report

Posted 10 years ago

“Once order is placed items are rarely out of stock unlike other online supermarkets. Quality is generally excellent and if there is a problem, refund is easily obtained. One hour delivery slots so no hanging about for two hours. Would recommend.”

Helpful Report

Posted 10 years ago

“Great site and service delivery. My only quibble is that when placing an order for some products, by delivery they are out of stock. This is understandable with perishable products and groceries but not with other items e.g. electricals and household items. Frustrating when I based the whole order on receiving that item”

Helpful Report

Posted 10 years ago

“I have always found the Ocado service to be excellent and the best of all the online grocery delivery services. They give you a 1 hour slot and usually stick to it though occasionally I've had calls to ask if I'd mind it being delivered early. On the one occasion this was not convenient it was not a problem. I really like Waitrose produce but find the Ocado delivery is more reliable and convenient than Waitrose own where you have a 2 hour slot. I love that I know when I'm ordering what is in stock so there are very rarely any late surprises and I don't have to rummage around in the order to find replacement goods that I don't want. On the very rare occasions when I've received something that is damaged or not up to the usual standard it has always been refunded without quibble. The Smart Pass works well so I don't ever have to pay for my deliveries. Keep it up, Ocado!”

Helpful Report

Posted 10 years ago

“Have used Ocado for many years and am very satisfied. Deliveries are on time,substitutions rare and delivery people pleasant and helpful . Occasionally there are issues with packing but these are always dealt with quickly. Refunds for damaged or missing items are also dealt with quickly but are rarely needed. All in all an excellent service.”

Helpful Report

Posted 10 years ago

“Very efficient, friendly service. Substitutions v rare.”

Helpful Report

Posted 10 years ago

“Reliable service. What more could you want from a grocery delivery company?”

Helpful Report

Posted 10 years ago

“Having tried most of the other supermarket delivery services, Ocado is definitely the one for me. Good selection of products, reliable delivery and great customer service.”

Helpful Report

Posted 10 years ago

“I use Ocado once- twice a week and am very pleased with the service. All the drivers are nice, polite and helpful and the groceries are rarely late. I think the communication between Ocado and myself is good - they keep me up to date with offers, delivery lateness etc. Overall, an excellent service that I have been using for years!”

Helpful Report

Posted 10 years ago

“Love how I can be walking into work whilst topping up my occasion shop. So convenient.”

Helpful Report

Posted 10 years ago

“Very good service. I am disabled and the drivers have often helped me put things away etc when I have needed help !”

Helpful Report

Posted 10 years ago

“Ocado's website is super friendly and it offers a range of choice as complete as any flagship Waitrose store and sometimes at lower prices. The drivers are always friendly, polite and punctual.”

Helpful Report

Posted 10 years ago

“First class food and also first class service”

Helpful Report

Posted 10 years ago

“Good sell by dates, reliable timing, ease of editing. Pity iPad 2 is no longer compatible with the app.”

Helpful Report

Posted 10 years ago

“Generally great service, sometimes I find the drivers are a little frustrated with the people who pack the bags. Re the phone app, which I use the most, it would be better if it told you on check out if something isn't in stock (like it does if you change the delivery slot). Overall though I am very happy with it - I tried Tesco and their stock was really near use buy dates and a lot more unavailable items (with silly substitutions).”

Helpful Report

Posted 10 years ago

“Grat service from competent and helpful drivers and telephone assistance when needed. A brilliant way to shop and be served.”

Helpful Report

Posted 10 years ago

“Very prompt and polite delivery drivers, hardly any substitutions and good offers.”

Helpful Report

Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews