Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ocado makes our life possible! Online shopping and prompt delivery gives me HOURS back in my week, products are exactly the ones that I would buy myself if I was at a store, and when things do not go 100% correct, Ocado customer service is professional courteous and always a pleasure to work with! Thank you!”

Helpful Report

Posted 10 years ago

“Reliable, easy to use service. Friendly and efficient drivers.”

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Posted 10 years ago

“Drivers are always helpful & polite with the shopping. Rarely are there substitutions & if they are they are always a very near match to what was requested. Customer services always very responsive, polite & efficient. Range of products are much better than an average online supermarket store. Having Fetch & Sizzle orders added to Ocado delivery saves time & money on delivery charges. Quality of products extremely good whether Waitrose or Ocado Price match with Tesco.”

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Posted 10 years ago

“Great selection, great customer service and extensive time slots available. Recommend to everyone!”

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Posted 10 years ago

“The overall service is very good. However it could improve even more if more care was taken when packing soft items like sliced bread or salad bags. These often are put in bags together with heavy items and they arrive at delivery totally squashed and/or damaged. We only find out when we unpack the shopping so it is not possible to give them back to the driver. We therefore have stopped buying soft items from Ocado. Please sort this out. Thank you.”

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Posted 10 years ago

“I have shopped regularly with Ocado since they first delivered in my area! They offer a good choice of the good quality products I look for at competitive prices. Deliveries are reliable, staff courteous and rarely get substitutes.”

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Posted 10 years ago

“On the whole excellent. I now book my deliveries early in the day because I have found that later deliveries can tend to arrive late. But generally the service is excellent and the delivery people are always charming. Life would not be the same without you!”

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Posted 10 years ago

“It's official 'I LOVE OCADO'. This company takes their customer service seriously and continually exceeds expectations. Their shopping app is so easy to use and the Ocado pass is excellent value for money. Will never shop anywhere else.”

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Posted 10 years ago

“Excellent service always delivered within allocated time slot.”

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Posted 10 years ago

“Drivers are always polite and respectful, and almost always on time (if not I always get a phone call). Problems with any delivery are always settled promptly by Ocado.”

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Posted 10 years ago

“polite and on time”

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Posted 10 years ago

“Been using them for over a year, in all that time had less than half a dozen substitutes, other supermarkets used to have one in almost every delivery. Never had a missed delivery and only a couple delayed, and always kept informed of the progress of any delay”

Helpful Report

Posted 10 years ago

“Reliable. User friendly website - so easy to order and add/subtract items 'on the go'. Lots of delivery slots to choose from! Great value products, fantastic variety and especially good offers. Competitive pricing. Why would I set foot in a supermarket?!”

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Posted 10 years ago

“Great service. Food is always fresh and with long shelf life. Delivery always prompt. Drivers courteous and efficient.”

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Posted 10 years ago

“The quality of food is good. I have only had a few minor issues with food/deliveries over hundreds of deliveries. The delivery staff are exceptional and a testament to those that train them.”

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Posted 10 years ago

“I have no complaints about my Ocado service. I've been using them for years. What I love: 1. Produce is always well within sell-by dates, because they don't come off a supermarket shelf. 2. Deliveries come when they say they will. On the rare occasions they're late, or even early, they ring you. Texts and emails warn in advance of any missing or substituted items. 3. Yes, Items are missing sometimes, but then if you go to the supermarket, they are often missing a vital ingredient you went to get too. It's life. Get over it! Plus you are warned in advance, so you can make arrangements to get whatever it is yourself. 4. Delivery drivers are always so helpful and cheery. Never met a glum one yet! 5. Produce is always good quality. Very rarely something is damaged, or not up to standard. Refund requests are dealt with super fast and efficiently, no questions. Occasionally I've had a missing item, which I didn't know about, just a mistake, just like when you go yourself to the shops and forget to buy something. I've always been believed, and the cost refunded. Customer service is excellent in my experience.”

Helpful Report

Posted 10 years ago

“Normally service arrives on time with no issues or alerts given if running late. Happy to continue to use !”

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Posted 10 years ago

“reliable, price competitive, wide range of goods, friendly drivers, convenient deliveries”

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Posted 10 years ago

“Ocado have made my life easier and cheaper. There aren't many companies you can say that about! Love them.”

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Posted 10 years ago

“What would I do without you Ocado? I have loved shopping with you for at least the last 10 years and I'm not sure how I could live without you, the service is fantastic, the selection is brilliant and I thank my lucky stars that you exist!”

Helpful Report

Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews