Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, well priced excellent service”

Helpful Report

Posted 10 years ago

“Good choice of products. Drivers polite and helpful and always arrive within timeslot. Substitutions are pointed out and checked if wiling to accept.”

Helpful Report

Posted 10 years ago

“I have been ordering from Ocado since the service first began. I find the website easy to navigate, the one hour time slot ideal (and to receive a personal phone call should the driver be delayed most helpful so we can decide what best to do). The website always offers similar products at a reduced rate should I prefer to save money and identifies products that I usually buy when on sale. I find that the order is accurate and the produce is always of good quality. If I ever receive a product that is not up to standard, I receive a refund without any problem. I would never go back to shopping in store and have never had any reason to consider any other website!”

Helpful Report

Posted 10 years ago

“Excellent product breadth and unfaltering customer service. The only thing I miss is the opportunity to add items nearer to the delivery time. For example if I have booked a 6 pm delivery it would be very helpful to be allowed to add items to the order at least up to around 10 am on that day.”

Helpful Report

Posted 10 years ago

“Always on time, despite the reputation cheaper than competition and always better quality. Shopped with them for 9 years and wouldn't bother trying others any more. Used to keep giving other supermarkets a try but the awful substitutions and poor quality plus the rudeness of the delivery people put me off. In all the time I have used Ocado I have never had anything but exceptionally helpful, friendly delivery staff. Lots of good offers and its easy to keep your eye on the budget once you build up a list of favourites. Always loads of healthy foods on offer, not just the junk you get in some shops. I think Ocado is brilliant.”

Helpful Report

Posted 10 years ago

“In our experience by far the best service of this kind. Courteous drivers, rarely any product substitutions and a good service all round”

Helpful Report

Posted 10 years ago

“I would be lost without Ocado, I don't know how I would have coped with small children and a busy job if it were not for online grocery shopping. I have tried all the main supermarkets over the years and Ocado wins hands down, there is quite simply no comparison for service, reliability, choice, quality and flexibility.”

Helpful Report

Posted 10 years ago

“Been using Ocado for over 10 years. Great range of quality groceries and other ranews eg pets and homewares. Lots of international brands and products and their own brand range is usually excellent. The delivery service is brilliant, one hour slots usually with good next day availability. Really helpful customer service and policies too.”

Helpful Report

Posted 10 years ago

“I am very happy with the service from Ocado. Delivery drivers are always polite and helpful and on time!”

Helpful Report

Posted 10 years ago

“Groceries are fresh and they offer a very wide varieties of items. Their pricing is competitive too. Also their drivers are all well trained and polite.”

Helpful Report

Posted 10 years ago

“I have used Ocado for years and find the service very good.”

Helpful Report

Posted 10 years ago

“Overall very happy with the service and am a big fan of Ocado. it would be great to have vouchers available under your online account so when you are checking it gives you an option to redeem without trying to find the email and entering voucher code. Holland and Barratt does this and it is very helpful as you always cannot find the voucher and you know it is always in your account details when you log on. Having Waitrose products available is very good also. Maybe introduce a loyalty scheme so depending on how much you spend you get points which turns into more discounts and vouchers.”

Helpful Report

Posted 10 years ago

“I have used ocado for many years and have always been very happy with the service and quality they provide, sadly won't be using them as much as I'm on my own now my sons moved out”

Helpful Report

Posted 10 years ago

“Good service. Delay only once. Only problem has been mouldy bags! You should get rid of them when they have become damp. It contaminated my food last week. Thank you”

Helpful Report

Posted 10 years ago

“I love Ocado, it saves me so much time. I used to think I would receive items that were practically 'out of date' but everything arrives fresh including the vegetables. I can browse the shop online if I want to and `i can find things that I regularly buy. It is easy, quick and efficient and they often have deals.”

Helpful Report

Posted 10 years ago

“I have used Ocado for a number of years and have found the service to be excellent and would thoroughly recommend to all”

Helpful Report

Posted 10 years ago

“Brilliant. Nice drivers, love the website. Makes it easy.”

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Posted 10 years ago

“The website is so easy to use and quick. Excellent range of products. The delivery is always on time, sometimes early but they phone first. Delivery drivers always courteous and helpful.”

Helpful Report

Posted 10 years ago

“Easy to use, convenient app with friendly delivery drivers who are usually very punctual.”

Helpful Report

Posted 10 years ago

“I appreciate and value the good service offered by Ocado. They have a huge range of products, most of which are nearly always in stock. What you order is what you get delivered 99.9% of the time. The food is fresh and in good condition - I have only had the occasional smashed box of eggs in 12 years of Ocado deliveries. Ocado is excellent value for money. Another plus point is that orders are filled from a dedicated fulfilment centre. It is very annoying to me when I go shopping in Waitrose at a busy time and the aisles are cluttered up with staff members pushing huge carts and picking produce from aisles to fill Waitrose customers orders.”

Helpful Report

Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews