Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The van arrived on time and the driver was very helpful. I was very pleased with the quality of the foods I had ordered with the exception of the bananas. They were too big and very green and unripe and as I needed them for immediate consumption I had to go out and buy some which were ready to eat.”

Helpful Report

(Email_ocado) - Posted 10 years ago

Hi Jenny, many thanks for the review, we are really happy to receive such kind comments about your driver and the quality of your foods. That being said, we are really sorry your bananas could not be eaten right away and we apologise that you had to source some immediate replacements from elsewhere, we'll be sure to get your comments passed on as we are always looking at ways we can improve. Once again thank you very much for taking the time to write this review.

Posted 10 years ago

“superb delivery service. easy to order & competitive pricing too”

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(Email_ocado) - Posted 10 years ago

“Excellant service from trusted and loved supermarket Waitose.”

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(Email_ocado) - Posted 10 years ago

“excellent service from start to finish, very impressed!”

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(Email_reviewsuk) - Posted 10 years ago

“Would definitely use again, no substitutes and I like the way the shopping bags are marked up with fridge, freezer etc. Excellent service.”

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(Email_ocado) - Posted 10 years ago

“Really good choice of lovely foods - foods with a twist! Great prices. Very tempting offers. we felt as though as though we were treating ourselves - but all within our weekly shopping budget!! Great service. Pleased with delivery. Also brilliant after offers sent to my emails. all in all will defo be shopping here again!”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Very good prices and offers, excellent service”

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(Email_reviewsuk) - Posted 10 years ago

“This was the first time I used Ocado. It took me a while to get round the site, but managed OK. Delivery came on time. Surprisingle everything was in stock. I had a free gift for being a first timer. No problems anywhere.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Very pleased with the service, :)”

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(Email_ocado) - Posted 10 years ago

“The delivery came at the expected time, and was brought indoors by a courteous driver. All items were clearly detailed and marked with the use-by date. I cannot fault the delivery on any account and I shall be ready to use Ocado again.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Ordering my food shopping online at Ocado is so easy and there is so much choice. The delivery options are great and the customer service I receive from the driver is outstanding. Thank you very much!”

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(Email_ocado) - Posted 10 years ago

“Really good service good produce packed lovely and lovely friendly driver very pleased with my first ship will definitely shop again”

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(Email_reviewsuk) - Posted 10 years ago

“I'm very pleased with the quality and expiration dates of my food orders. The delivery is timely and the drivers are friendly. The website is easy to use too. I've just downloaded the app which will make ordering a breeze. Did I say I was pleased? Yes!!”

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(Email_ocado) - Posted 10 years ago

“Very pleased, everything I ordered arrived and was correct. Had really long dates on all my fresh produce.”

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(Email_reviewsuk) - Posted 10 years ago

“Great service. Website was easy to use. Delivery man was really helpful”

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(Email_reviewsuk) - Posted 10 years ago

“Very impressed, everything top quality, very pleasant delivery man.”

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Posted 10 years ago

“First use with Ocado (in fact any online shopping and delivery store) and I was very impressed - the communication regarding the delivery, the delivery person was very polite - all arrived on time, in fact ahead of time (after checking with me that was convenient). The only small thing was that when I started unpacking one of the bags the lid on a jar of cranberry sauce had obviously opened at some point from the warehouse, so I had to wash off all the other items in the same bag. But it was a minor thing and just unfortunate, so it certainly won't stop me from using Ocado again.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Very pleased with the polite friendly service. Everything we need is easily found.”

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(Email_reviewsuk) - Posted 10 years ago

“Great that I got all my items delivered the next day, right on the time I needed and for no extra cost. Driver was very friendly and has given me a great first online shopping experience.”

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(Email_ocado) - Posted 10 years ago

“I loved my first on line shop it was so easy & possibly a little exciting!! The delivery man was fantastic. I will definatily do it again.”

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(Email_reviewsuk) - Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews