Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. On time. Nice tea towel to welcome us to the service. Nice attention to detail.”

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(Email_ocado) - Posted 10 years ago

“No issues”

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(Email_reviewsuk) - Posted 10 years ago

“quick,effecient service, with spot-on delivery,full marks!”

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(Email_reviewsuk) - Posted 10 years ago

“I have shopped on line with Ocado for three consecutive weeks now and each time the service has been excellent. I previously shopped on line with Asda, but their dot com service had deteriorated and become very poor. The Ocado online shopping website is also vastly superior to Asda's and is a pleasure to use.”

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(Email_reviewsuk) - Posted 10 years ago

“Cannot fault the service...now that is saying something!”

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(Email_reviewsuk) - Posted 10 years ago

“Best.on.line.shopping.I.have.ever.done.good.qulitey.food.and.no.problems.ever.with.your.delivery.I.hope.you.never.close.your.on.line.shopping.down.I.depend.on.it.I.hope.you.keep.your.prices.low. from.Stuart.smith.ocado.shopper”

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(Email_ocado) - Posted 10 years ago

“Very impressed with the delivery men and their helpfulness. After a few orders, finding particular products is very easy and reminders of previous orders very useful in case items forgotten.”

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(Email_ocado) - Posted 10 years ago

“Excellent choice and prices, great delivery and fab service - thank you”

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(Email_ocado) - Posted 10 years ago

“First time buyer & very impressed with the overall service & quality of food.”

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(Email_ocado) - Posted 10 years ago

“Very good quality of organic food and delivery”

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(Email_ocado) - Posted 10 years ago

“Great produce, great service”

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(Email_reviewsuk) - Posted 10 years ago

“brilliant website & app, friendly driver, love the way things are bagged in catagories”

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(Email_reviewsuk) - Posted 10 years ago

“Nothing to complain about. Website is very easy to use.”

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(Email_ocado) - Posted 10 years ago

“First time online shopping with you. Was surprised at the quality for the price. We had some delicious meals this week. Hats off too to the very polite and helpful delivery driver with an awesome beard :-)”

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(Email_reviewsuk) - Posted 10 years ago

“Way better then Tescos. Meat is good value and quality. Great offers and money off vouchers always piping through my inbox. Delivery service was bang on time and packed properly too (frozen and fresh in separate colour coded bags!) very impressed and I love the little free mag too!”

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(Email_ocado) - Posted 10 years ago

“Delivery guy was great!”

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(Email_ocado) - Posted 10 years ago

“The deliveries are always on time, there's very rarely any substitutions, and the drivers are always very helpful and friendly. They even recycle your bags for you!”

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(Email_reviewsuk) - Posted 10 years ago

“Service first class!!! Could not be faulted .no silly substitutes .cold and freezer products packed into different bags .”

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(Email_ocado) - Posted 10 years ago

“Jessica the driver was very pleasant and efficient.”

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(Email_ocado) - Posted 10 years ago

“Fast delivery & grate 25% off first order offer ... Will definitay be making regular orders from them Very good service.”

Helpful Report

(Email_ocado) - Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews