Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I decided a while ago that it's better for us if we start to use organic toiletries, eat organic food, drink organic home made juices and I'm happy that I found you as I can buy from you most of my needed things. I'm happy with your on line shop as everything has a proper accurate and real description and also I'm happy with the delivery”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Quick and easy to use. All the food was fresh and good quality. Will use again”

Helpful Report

(Email_ocado) - Posted 10 years ago

“I switched to Ocado recently. So far I've been very pleased by the knowledge and attitude of the delivery drivers, by the fact that there were no substitutes in my orders and by the precise communication I received. Additionally, I find the free delivery very appealing - perhaps the threshold can be lower than £40 - 25 or 30. Finally, I'm pleased that Ocado made some special complements such as the free delivery for 3 months and some other offers and gifts. So far, I have no other suggestions for improvement.”

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(Email_reviewsuk) - Posted 10 years ago

“Really excellent service. Everything was just as I ordered.”

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(Email_reviewsuk) - Posted 10 years ago

“I've never shopped with ocado before. The delivery came early, and the driver was very helpful and polite. The food was top quality, so very impressed with the whole lot!”

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(Email_reviewsuk) - Posted 10 years ago

“Very good products, easy to use the website, and received a discount for being a new customer! Delivery arrived when I expected and the driver was very polite.”

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(Email_reviewsuk) - Posted 10 years ago

“Easy to place order and book delivery. Very pleased that I could combine my grocery shop and pet shop from Fetch into one delivery. Even though I'd placed order the night before delivery was due, I still had a courtesy email and text letting me know that my order had no substitutions, the name of the driver and the delivery van colour and registration. I've only done two shops so far and compared with other home delivery providers, Ocado stands out with it's customer service. So glad I gave them a go!”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Very good experience. Good service, good delivery as promised and goods delivered as ordered.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Delivery on time, nice and quick! Very good quality food! Thank you Ocado!”

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(Email_ocado) - Posted 10 years ago

“everything ordered delivered at the time specified by very pleasant, helpful drivers.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Excellent service , all food good quality and told before arrival if not in stock so could choose substitute myself !!!!”

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(Email_ocado) - Posted 10 years ago

“I enjoy being able to choose products from many stores and also importing my favourites from these shops. Also the range of products available is vast, I am particularly enjoying the Artisan breads .Service is great.”

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(Email_ocado) - Posted 10 years ago

“So easy, ordered and it was delivered as stated. Would recommend”

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(Email_reviewsuk) - Posted 10 years ago

“The choice of organic food is fantastic, the best range I have found and also the cheapest.”

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(Email_reviewsuk) - Posted 10 years ago

“Great all round. Drivers are proactive and professional. Website is efficient.”

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(Email_reviewsuk) - Posted 10 years ago

“Nice & simple, excellent service................what's not to like.”

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(Email_reviewsuk) - Posted 10 years ago

“Excellent service will definitely use again”

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(Email_reviewsuk) - Posted 10 years ago

“Great quality fairly priced excellent delivery servi”

Helpful Report

(Email_ocado) - Posted 10 years ago

“My first online shop, I was a bit skeptical. Registering and using the site was easy. Came when it was supposed to, delivery person was really lovely, helpful and explained everything. The order was correct. Will do it again.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Competitive prices, no substitutions, great products with long use-by dates. Highly recommended.”

Helpful Report

(Email_ocado) - Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews