Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality Fantastic prices Items always in tip top condition Would recommend to everyone”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Very happy and impressed with ocado from ordering, communication, delivery, variety and the food is very fresh and good quality. Would recommend.”

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(Email_reviewsuk) - Posted 10 years ago

“Very good service. Quick delivery, free delivery above ?40, suitable for us. I recommend this service.”

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(Email_ocado) - Posted 10 years ago

“Excellent the best service by miles!”

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(Email_ocado) - Posted 10 years ago

“Excellent the best service by miles!”

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(Email_ocado) - Posted 10 years ago

“Great reliable service, friendly and helpful delivery guy and fresh food at reasonable prices!”

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(Email_reviewsuk) - Posted 10 years ago

“Great service overall. The website was easy to use, items were easy to find and being able to sort by items on offer was really useful. Our delivery driver was fabulous. Talked me through the whole service from the receipt to the reason for the colour coding on the bags.”

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(Email_ocado) - Posted 10 years ago

“I have come back to Ocado because I have never had any problems with them!”

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(Email_reviewsuk) - Posted 10 years ago

“I have come back to Ocado because I have never had any problems with them!”

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(Email_reviewsuk) - Posted 10 years ago

“I used Ocado for the first time last week and it was a great service! They go above and beyond with their service - My delivery man was very friendly, informative and helpful, the food was super fresh and they didn't miss anything off my list and I didn't need any substitutes! I also love that they organise everything into Fridge, Cupboard and Freezer bags, makes life easier when you're putting it away. Not only that, the reciept has put the products in order of when they go out of date!....No one else does that! Overall, I love the attention to detail and I will be using Ocado deliveries from now on!”

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(Email_reviewsuk) - Posted 10 years ago

“fantastic service, will definitely be using again, love the free gifts and money off coupons”

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(Email_ocado) - Posted 10 years ago

“Good offers excellent delivery guy so polite and helpful liked the bagging idea ... 5 *****”

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(Email_ocado) - Posted 10 years ago

“I got my first Ocado shop last week and was really really pleased with it...everything was sorted into specific bags (freezer, fresh, cupboard) and the bags were labelled. Probably the most impressive thing for me was that the receipt doubled as a list for the fridge in date order! Absolutely would recommend Ocado!”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“My experience in home shopping and delivery with Orcado has been very positive. I will use the again. Their customer service also listened toy concern and responded acceptably.”

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(Email_reviewsuk) - Posted 10 years ago

“excellent service and prompt delivery. if something goes wrong there is a customer service on hand to answer your call promptly and to help. i will use it all the time”

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(Email_ocado) - Posted 10 years ago

“No problems or substitutes. Driver very pleasant”

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(Email_ocado) - Posted 10 years ago

“Excellent service and very pleased with the quality of all goods. Will definitely use this service again.”

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(Email_ocado) - Posted 10 years ago

“Completely different experience from tesco/sainsburys. Impressed. Delivery driver was friendly and helpful and I even got a text on the day informing me of his name, reg plate and colour of his van. The dates on the food were all exceptional too and everything lasted and tasted yummy! Using ocado again this week ????”

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(Email_reviewsuk) - Posted 10 years ago

“First time I have ever used this service. Just about to place another order.”

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(Email_ocado) - Posted 10 years ago

“best online grocery, many of its prices are as low as ASDA prices, its products are high quality and the services are the best. I recommended this site to many friends!”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews