Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.02

4.0 Rating 2,669 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,669 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very pleased with the quality of all goods. Will definitely use this service again.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Completely different experience from tesco/sainsburys. Impressed. Delivery driver was friendly and helpful and I even got a text on the day informing me of his name, reg plate and colour of his van. The dates on the food were all exceptional too and everything lasted and tasted yummy! Using ocado again this week ????”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“First time I have ever used this service. Just about to place another order.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“best online grocery, many of its prices are as low as ASDA prices, its products are high quality and the services are the best. I recommended this site to many friends!”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Having always shopped elsewhere before - I'll never shop anywhere else now!! Fantastic customer service!! The shelf life on the meat was great! Great range of food!! The iPhone app is mint!! Lovely delivery man!! And to top it off a complimentary tea towel!! It's the little things that please me :) See you again soon!”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“extremely good service,The driver was excellent and very help full”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Food was good and great value. You introduce more money of vouchers to customers”

Helpful Report

(Email_ocado) - Posted 11 years ago

“It's reliable and affordable, and it has a wide range of choices for any need.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Website easy to use, excellent produce and really good use by dates on fresh produce. I also submitted an online query on the ocado website which I received a response to within 24hrs. Overall, a very good service which I would recommend using to others.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Good delivery, came on time. driver was very friendly and helpful. Would recommend :)”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Great communication from the driver in advance. All of my items were there. Website easy to use. The driver was incredibly kind, friendly and helpful - great to have such wonderful people working for your company.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Delivered everything I asked for, in the allocated slot, and the products were fresh.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Very pleased with the quality of the products and the delivery”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Very easy to order. Great communication and all delivered on time. Great service.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Really pleased with the service. Drivers very helpful, on time and products all in perfect condition. Will definitely order again.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Excellent service, good quality variety and availability of products and stress free shopping, I've converted to Ocado, no more supermarkets for me !”

Helpful Report

(Email_ocado) - Posted 11 years ago

“My delivery guy was lovely. My road was closed for repairs but he brought it all the way down the road in a heavy rain shower. He was soaking wet but cheerful, friendly and professional. All to make shopping easy for me!”

Helpful Report

(Email_ocado) - Posted 11 years ago

“I am very pleased with everything concerning my Ocado orders so far. The ordering process was straightforward and the goods were delivered at the requested time by a pleasant and courteous driver.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Really impressed with the service. Text msg's sent confirming delivery details and any substitons. Refunds dealt with on line although I have needed this as yet. Goods packed in to colour coded bags depending on fridge/freezer/cupboard categories which is great for unpacking I also love how the receipt is laid out to show you what items need using up in what order. You also get a voucher if it was more expensive than Tesco online which is great and very honest of them. Can't fault the service or the products.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Delivery was punctual. Driver courteous, helpful and informative. I like the whole process of home delivery and intend to use it a lot more”

Helpful Report

(Email_ocado) - Posted 11 years ago

Ocado is rated 4.0 based on 2,669 reviews