Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having always shopped elsewhere before - I'll never shop anywhere else now!! Fantastic customer service!! The shelf life on the meat was great! Great range of food!! The iPhone app is mint!! Lovely delivery man!! And to top it off a complimentary tea towel!! It's the little things that please me :) See you again soon!”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“extremely good service,The driver was excellent and very help full”

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(Email_reviewsuk) - Posted 10 years ago

“Food was good and great value. You introduce more money of vouchers to customers”

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(Email_ocado) - Posted 10 years ago

“It's reliable and affordable, and it has a wide range of choices for any need.”

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(Email_reviewsuk) - Posted 10 years ago

“Website easy to use, excellent produce and really good use by dates on fresh produce. I also submitted an online query on the ocado website which I received a response to within 24hrs. Overall, a very good service which I would recommend using to others.”

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(Email_reviewsuk) - Posted 10 years ago

“Good delivery, came on time. driver was very friendly and helpful. Would recommend :)”

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(Email_reviewsuk) - Posted 10 years ago

“Great communication from the driver in advance. All of my items were there. Website easy to use. The driver was incredibly kind, friendly and helpful - great to have such wonderful people working for your company.”

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(Email_reviewsuk) - Posted 10 years ago

“Delivered everything I asked for, in the allocated slot, and the products were fresh.”

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(Email_ocado) - Posted 10 years ago

“Very pleased with the quality of the products and the delivery”

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(Email_reviewsuk) - Posted 10 years ago

“Very easy to order. Great communication and all delivered on time. Great service.”

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(Email_ocado) - Posted 10 years ago

“Really pleased with the service. Drivers very helpful, on time and products all in perfect condition. Will definitely order again.”

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(Email_reviewsuk) - Posted 10 years ago

“Excellent service, good quality variety and availability of products and stress free shopping, I've converted to Ocado, no more supermarkets for me !”

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(Email_ocado) - Posted 10 years ago

“My delivery guy was lovely. My road was closed for repairs but he brought it all the way down the road in a heavy rain shower. He was soaking wet but cheerful, friendly and professional. All to make shopping easy for me!”

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(Email_ocado) - Posted 10 years ago

“I am very pleased with everything concerning my Ocado orders so far. The ordering process was straightforward and the goods were delivered at the requested time by a pleasant and courteous driver.”

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(Email_ocado) - Posted 10 years ago

“Really impressed with the service. Text msg's sent confirming delivery details and any substitons. Refunds dealt with on line although I have needed this as yet. Goods packed in to colour coded bags depending on fridge/freezer/cupboard categories which is great for unpacking I also love how the receipt is laid out to show you what items need using up in what order. You also get a voucher if it was more expensive than Tesco online which is great and very honest of them. Can't fault the service or the products.”

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(Email_ocado) - Posted 10 years ago

“Delivery was punctual. Driver courteous, helpful and informative. I like the whole process of home delivery and intend to use it a lot more”

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(Email_ocado) - Posted 10 years ago

“Very happy with food quality and service. Drivers have been very good too”

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(Email_ocado) - Posted 10 years ago

“Can't fault the service I have received so far. We have had 3 deliveries and each time I have had no problems at all. You may have converted me to become an online shopper!”

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(Email_ocado) - Posted 10 years ago

“Wide selection of products at competitive prices. Very user-friendly website. Easy, efficient and even eco-friendly delivery system. Highly recommended.”

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(Email_ocado) - Posted 10 years ago

“Excellent service! Sadly I forgot to claim my £20 discount voucher but, as I got the prosecco cheaper than anywhere else, I don't mind. The driver was extremely helpful & very helpful.”

Helpful Report

(Email_ocado) - Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews