Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. Good choice of products at a competitive price. Free delivery! All products available and in plenty of date. Delivery driver very efficient and friendly. Will definitely use again.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Extremely good service and good value All the food was well dated and the fruit and veg was excellent”

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(Email_reviewsuk) - Posted 10 years ago

“Excellent - good value, on time, everything in the order was delivered perfectly.”

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(Email_reviewsuk) - Posted 10 years ago

“good service and good quality food but my shopping is at least £20 dearer than morrisons so i think i will go back to morrisons...”

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(Email_ocado) - Posted 10 years ago

“I live Ocado. They have fantastic offers, my shop came up much cheaper than expected. I am an avid Aldi fan, but I found the quality quite poor. I often had to throw fruit and vegetables away. I've never had the problem with Ocado/waitrose products. They are perfect. Delivery is a breeze, drives are polite and helpful. Will never switch back to Aldi.”

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(Email_reviewsuk) - Posted 10 years ago

“The delivery of appropriate pricing?well speed”

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(Email_reviewsuk) - Posted 10 years ago

“We have just started shopping here and find it very easy. The receipts are excellent with details about use by dates we find this very helpful. The food we receive always has a long shelf life.”

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(Email_reviewsuk) - Posted 10 years ago

“All good, if not great. Kept informed about when my order will be deliver and by whom. Good deals. Bottom line: a very convenient way to shop”

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(Email_reviewsuk) - Posted 10 years ago

“Very impressed with savings and quality of food. Delivery was within time. Fabulous :)”

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(Email_reviewsuk) - Posted 10 years ago

“The app was really easy to use, the selection was excellent and customer service really helped me get my order rescheduled after their warehouse had a fire. They're my new favourite grocery delivery source.”

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(Email_ocado) - Posted 10 years ago

“Order arrived as promised. I got an e-mail confirming the time, vehicle registration number and drivers name. So efficient and helpful would recommend Ocado and Waitrose/fetch to all my friends. Best service I have experienced!!”

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(Email_ocado) - Posted 10 years ago

“very good products & service at right price cheers keep up the good work”

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(Email_ocado) - Posted 10 years ago

“Great service and products. Only negative comment is the Ocado satsumas were tasteless so wouldn't order them again.”

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(Email_ocado) - Posted 10 years ago

“The driver was lovely! He definitely should be notified! He carried everything in for me. X”

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(Email_ocado) - Posted 10 years ago

“I can't believe I didn't try this before.Excellent service.”

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(Email_reviewsuk) - Posted 10 years ago

“Site easy to use. Delivery good”

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(Email_reviewsuk) - Posted 10 years ago

“Very happy with the whole shopping experience and the quality of the groceries - and nothing out of stock so I got everything I ordered which was great.”

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(Email_ocado) - Posted 10 years ago

“Love it great company great choice great service”

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(Email_reviewsuk) - Posted 10 years ago

“Very good delivery, delivery man polite, informative and on time. All products received in perfect condition so you cant really top that :)”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Good value for money and the offers are great”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews