Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with the ease of using the app to do our shop. Was able to get a delivery within 48 hours and none of the items were substituted. Used ocado after a recommendation from a friend and will be happy to use in the future. Many thanks!”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Good choices and offers in food and being able to buy non food items and get them all delivered at the same time..No missing items and no substitutes what more could i want !!”

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(Email_reviewsuk) - Posted 10 years ago

“Can't complain they do exactly what they say they're gonna do. Only complaint is they turned up 20 mins early one day was meant to deliver between 6-7 am and he knocked at 5.40 am whilst I was just waking up”

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(Email_ocado) - Posted 10 years ago

“I was ill and housebound for 3 weeks ocado saved my sanity”

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(Email_ocado) - Posted 10 years ago

“Had 2 deliveries so far. Both drivers have been very polite and groceries placed in the kitchen. Food has been very good quality with good use by dates and no bruises on the fruit.”

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(Email_ocado) - Posted 10 years ago

“Brilliant, easy to order and browse. Delivery driver was lovely and very swift and efficient.”

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(Email_ocado) - Posted 10 years ago

“Everythng was fine, all products perfect, ordering quite easy, we had a great tour of the delivery van since it was out first shop. I made this purchase as we were home, ill, and it was very welcome. thinking about our health i ordered only organic produce, which i love, but that did make the relatively small shop feel more expensive than 'normal' - but I appreciate that was our choice, and the rpducts were fine. I need to get used to the website and its layout, and i will shop with ocado again, I always thought it was a great concept, i followed its progress with interest, but I still like a personal shop, for contemplation, from waitrose. it is part of my habit. I think in futire it will be a combination of the two methods.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Brilliant, takes all the hassle out of parking the car, emptying the boot in the rain and cold and then lugging all the bags in doors. Everything has been fresh with nothing missing so far. All you do is put the shopping where you want it, it's all brought into your kitchen for you. Couldn't be simpler even all in bags marked fridge, freezer etc. Won't be trawling the supermarkets again.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Great communication by email and text, pleasant delivery driver and great offers with info regarding use by dates.”

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(Email_reviewsuk) - Posted 10 years ago

“Good service, good offers and good quality products.”

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(Email_reviewsuk) - Posted 10 years ago

“Very efficient, friendly helpful service. Easy to use website, Quality of food is very good. Makes shopping online a pleasure”

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(Email_reviewsuk) - Posted 10 years ago

“First time ordering with Ocado We had to call Customer Service for assistance when we were ordering online and the lady on the phone was extremely helpful. Would use again.”

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(Email_reviewsuk) - Posted 10 years ago

“One item damaged called up ocado and got it refunded with no quibble drivers are good there own brand products are well priced and good quality”

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(Email_reviewsuk) - Posted 10 years ago

“Brilliant service and the delivery drivers are always polite and helpful. The invoice for shopping has food listed in order that the food needs to be used by which is great for meal planning. Shopping is easy to order and has plenty of options for delivery slots to suit us.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Great way to shop. Very good quality, professional service - really recommend!”

Helpful Report

(Email_ocado) - Posted 10 years ago

“1st class delivery by a competent, helpful and pleasant driver. All items as ordered and with very many offers and bargains. All in all, could not be better.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Everything went perfectly - nothng to improve”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Very positive experience as a new shopper with Ocado. Website ordering process was easy, as was setting up my account, and the range of products is as good as I have had from any other supermarket. Deliveries have all been on time and with warning of any missing items. Returning items has been very simple - just handing them back. Ditto bag recycling. Communication has been well above the standard of other supermarkets I've used - informative and clear. The delivery driver has always been friendly, helpful, and able to answer any questions I have. My only negatives would be that the checkout process could be more streamlined (three pages of offers and deals to click through is, I guess, good for Ocado but less good for me when I do multiple edits of my shopping list) and the same comment as made to every other supermarket - it would be GREAT to be able to put in a regular standing order which repeated automatically every week (or, better, alternating bi-weekly orders or rotating four week cycles of orders!), as opposed to having to do manual re-orders. In general, I am very happy with Ocado's service and will continue to use them as my regular order.”

Helpful Report

(Email_ocado) - Posted 10 years ago

Aww, we're delighted to hear that you've had such a positive experience as new shopper. We'd be more than happy to pass on your comments regarding the checkout process on the website.

Posted 10 years ago

“Everything fresh, good selection of Gluten Free products. Good service from delivery drivers.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Always on time. Friendly helpful delivery drivers. Great quality”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews