Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very cheerful delivery driver and prompt service all aspects of delivery service very well explained. Would use again”

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(Email_reviewsuk) - Posted 10 years ago

“Perfect, very friendly delivery man.”

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(Email_reviewsuk) - Posted 10 years ago

“Fast and effective service. Good quality food with superb offers. Saved loads. Thanks :) x”

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(Email_ocado) - Posted 10 years ago

“Easy to use, good deals, quality items.”

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(Email_ocado) - Posted 10 years ago

“the best service i have ever had very very satisfied thank you”

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(Email_ocado) - Posted 10 years ago

“I was advised via facebook to us ocado and im glad i did”

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(Email_ocado) - Posted 10 years ago

“Service and quality of products was very good. I found the service easy to use and will be using Ocado again. Thank you.”

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(Email_reviewsuk) - Posted 10 years ago

“Excellent value and service.”

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(Email_ocado) - Posted 10 years ago

“Polite, friendly and efficient”

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(Email_ocado) - Posted 10 years ago

“Great service, competitive prices, easy to use website/app and a wide choice of delivery slots. Really impressed and will now use regularly.”

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(Email_reviewsuk) - Posted 10 years ago

“Easy to order, delivered in the booked time slot of 1 hour rather than 2 hours of other online stores. I was very pleased with my first experience of Ocado.”

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(Email_ocado) - Posted 10 years ago

“Really surprised by the whole `customer experience` Price, service, politeness of drivers, quality of food (especially fresh) I will not be queuing anymore.... Thank you...”

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(Email_reviewsuk) - Posted 10 years ago

“Everything came perfectly and driver was lovely! Thank you! Will be ordering from you again!”

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(Email_reviewsuk) - Posted 10 years ago

“Everything I ordered was in stock the prices were very good and delivered exactly as arranged Really impressed with my first Ocado experience”

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(Email_ocado) - Posted 10 years ago

“Just done my second shopping with ocado. I'm very happy with the service, products and delivery. Feeling very warm welcome at ocado. Thank you. Will recommend you to my friends.”

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(Email_ocado) - Posted 10 years ago

“Came between the time I was told which was good. Friendly staff.”

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(Email_ocado) - Posted 10 years ago

“Had everything I needed and the delivery driver was early and very nice and explained everything to me as I was a new customer. Will be using again.”

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(Email_ocado) - Posted 10 years ago

“My first order, everything was fresh, well presented and within good date . All goods delivered that I requested. Great internet service too. The driver was very helpful, explained my shopping helped with the bags, informative and arrived in the time set. Excellent service.”

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(Email_reviewsuk) - Posted 10 years ago

“very easy and quick (cheap) shopping”

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(Email_reviewsuk) - Posted 10 years ago

“excellent service”

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(Email_reviewsuk) - Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews