Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.02

4.0 Rating 2,667 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't fault the service I have received so far. We have had 3 deliveries and each time I have had no problems at all. You may have converted me to become an online shopper!”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Wide selection of products at competitive prices. Very user-friendly website. Easy, efficient and even eco-friendly delivery system. Highly recommended.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Excellent service! Sadly I forgot to claim my £20 discount voucher but, as I got the prosecco cheaper than anywhere else, I don't mind. The driver was extremely helpful & very helpful.”

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(Email_ocado) - Posted 11 years ago

“Hello I was very happy with the delivery. I would like to receive more discount vouchers that doesn't restrict me to my address so that I can use vouchers moe than once. Thank you”

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(Email_reviewsuk) - Posted 11 years ago

“On time, good communication re van/driver/substitutions.”

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(Email_reviewsuk) - Posted 11 years ago

“The ordering process was so easy and the punctual time of delivery was excellent, I would thoroughly recommend Ocado for shopping. Tried it, Liked it.”

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(Email_reviewsuk) - Posted 11 years ago

“Great service and value for money.”

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(Email_ocado) - Posted 11 years ago

“Great service, always with stated times and friendly delivery drivers”

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(Email_ocado) - Posted 11 years ago

“The website is very easy to use, delivery drivers are prompt and very friendly, and prices are very reasonable, I will be recommending definitely!”

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(Email_reviewsuk) - Posted 11 years ago

“Excellent range of products, impressive service and good value!”

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(Email_reviewsuk) - Posted 11 years ago

“Timely and polite delivery”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Quick and lovely and easy!”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Easy to use website, delivery arrived on time and the driver was polite and helpful.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“My first shop at Ocado.... Fantastic..... Will be using again.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Very pleased with the service. Delivery drivers always polite. Some issues with some of the fresh items but over all very pleased.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Very easy to order, excellent communication from start to finish and delivery service second to none.”

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(Email_reviewsuk) - Posted 11 years ago

“Efficient staff - who were so polite. Excellent website and mobile app with communication during and after delivery keeping you informed at all time. No negatives at all.”

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(Email_reviewsuk) - Posted 11 years ago

“Love this service!!! New to online food shopping and carnt believe what I've missed out on! Phone app is amazing so quick & easy! Delivery guy lovely and food always what ordered and fresh”

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(Email_reviewsuk) - Posted 11 years ago

“Only had 2 deliveries, everything I ordered I received with no substitutes, and delivered at the prearranged time. Well done Ocado.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Have only used Ocado once but impressed with ease of ordering and delivery times, awaiting second delivery and hoping the same standard continues”

Helpful Report

(Email_ocado) - Posted 11 years ago

Ocado is rated 4.0 based on 2,667 reviews