Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello I was very happy with the delivery. I would like to receive more discount vouchers that doesn't restrict me to my address so that I can use vouchers moe than once. Thank you”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“On time, good communication re van/driver/substitutions.”

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(Email_reviewsuk) - Posted 10 years ago

“The ordering process was so easy and the punctual time of delivery was excellent, I would thoroughly recommend Ocado for shopping. Tried it, Liked it.”

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(Email_reviewsuk) - Posted 10 years ago

“Great service and value for money.”

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(Email_ocado) - Posted 10 years ago

“Great service, always with stated times and friendly delivery drivers”

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(Email_ocado) - Posted 10 years ago

“The website is very easy to use, delivery drivers are prompt and very friendly, and prices are very reasonable, I will be recommending definitely!”

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(Email_reviewsuk) - Posted 10 years ago

“Excellent range of products, impressive service and good value!”

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(Email_reviewsuk) - Posted 10 years ago

“Timely and polite delivery”

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(Email_ocado) - Posted 10 years ago

“Quick and lovely and easy!”

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(Email_reviewsuk) - Posted 10 years ago

“Easy to use website, delivery arrived on time and the driver was polite and helpful.”

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(Email_ocado) - Posted 10 years ago

“My first shop at Ocado.... Fantastic..... Will be using again.”

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(Email_ocado) - Posted 10 years ago

“Very pleased with the service. Delivery drivers always polite. Some issues with some of the fresh items but over all very pleased.”

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(Email_reviewsuk) - Posted 10 years ago

“Very easy to order, excellent communication from start to finish and delivery service second to none.”

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(Email_reviewsuk) - Posted 10 years ago

“Efficient staff - who were so polite. Excellent website and mobile app with communication during and after delivery keeping you informed at all time. No negatives at all.”

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(Email_reviewsuk) - Posted 10 years ago

“Love this service!!! New to online food shopping and carnt believe what I've missed out on! Phone app is amazing so quick & easy! Delivery guy lovely and food always what ordered and fresh”

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(Email_reviewsuk) - Posted 10 years ago

“Only had 2 deliveries, everything I ordered I received with no substitutes, and delivered at the prearranged time. Well done Ocado.”

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(Email_reviewsuk) - Posted 10 years ago

“Have only used Ocado once but impressed with ease of ordering and delivery times, awaiting second delivery and hoping the same standard continues”

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(Email_ocado) - Posted 10 years ago

“Website is easy to use and the checkout process is quicker than most sites. Received a nice reminder message with the driver and vehicle details. Once the driver arrived he called to say he was outside and then carried the shopping up two flights of stairs and then explained all the different bags and the receipt. Could not of asked for better service”

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(Email_reviewsuk) - Posted 10 years ago

“Easier to use than other online supermarkets, pleasant experience all round”

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(Email_reviewsuk) - Posted 10 years ago

“It was very easy to order online, to pay via PayPal and arrange delivery. The delivery driver was polite, knowledgeable and explained the receipt, deliveries etc. The food and other products are of excellent quality. I will be doing more online shopping with Ocado.”

Helpful Report

(Email_ocado) - Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews