Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a pleasant online shopping experience. Very easy to use compared to the others!”

Helpful Report

(Email_ocado) - Posted 10 years ago

“The experience has been very good so far, especially recent delivery driver was so nice and friendly named Stuart. We continue to use ocado.”

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(Email_reviewsuk) - Posted 10 years ago

“Not been with them long but so far they have been prompt and correct with the order. Got some good offers on stuff we usually buy. Lots of offers near to checkout but not type we are tempted by. Got butcher to send out cut steak, very pleased with choice. All veg been in good condition too. Very happy with them”

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(Email_reviewsuk) - Posted 10 years ago

“I have shopped with my previous supermarket for 36 years and have been very dissatisfied with several things for the last couple of years. I thought about giving you a try but was worried about costs, having used you I needn't have been concerned also quality far exceeded my expectations. Well done Ocado.”

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(Email_ocado) - Posted 10 years ago

“excellent service and friendly delivery...”

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(Email_ocado) - Posted 10 years ago

“Quick and easy to order. Delivery on time. The delivery driver provided an excellent service - polite, helpful and explained everything as necessary.”

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(Email_reviewsuk) - Posted 10 years ago

“Excellent service, kept well informed right up to the point of delivery.”

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(Email_reviewsuk) - Posted 10 years ago

“I have only done two shops, to date, but so far my experience with Ocado has been excellent and has saved me valuable time”

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(Email_reviewsuk) - Posted 10 years ago

“Just had operation so cannot get to shop's. After reading reviews thought I would try ocado. Best thing I have done it was easy you can pick delivery slot the driver's are helpfull and friendly and bags are labeled with freezer cupboard fridge ect. Food and offers are good value. Wish I would of done this earlier I will continue to shop this way its less stressful and there's no trolley rage !!.”

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(Email_reviewsuk) - Posted 10 years ago

“Excellent offers and easy to use website ????”

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(Email_reviewsuk) - Posted 10 years ago

“Fabulous service all the way through, from ordering to delivery!”

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(Email_reviewsuk) - Posted 10 years ago

“Shopping for groceries with ocado has changed my life. Great deals and good quality products. Amazing customer service and delivery. All very smooth.”

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(Email_reviewsuk) - Posted 10 years ago

“Very good delivery. Drivers polite and helpful. Happy to use.”

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(Email_ocado) - Posted 10 years ago

“I've never go back!”

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(Email_ocado) - Posted 10 years ago

“First time I had used Ocado. I have had bad experiences with other supermarkets in the past. This time the delivery was on time, the driver was polite and friendly and nothing had been substituted. Would definitely use them again.”

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(Email_reviewsuk) - Posted 10 years ago

“Excellent choice, value for money, customer service and prompt delivery. The little extras are much appreciated too. Won't be using another supermarket again”

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(Email_reviewsuk) - Posted 10 years ago

“As a recent convert I am continually pleased with the: Ease of navigation and general intuitiveness of the website The consideration of your delivery staff Little touches like the itemisation of things into area of storage Which reminds me - er I have a few bags to give back. Oops”

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(Email_ocado) - Posted 10 years ago

“Everything was first class right from a nice delivery man being on time, down to the excellent condition of the order. Many thanks, Mrs R Rockley”

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(Email_ocado) - Posted 10 years ago

“Easy website to use. Delivery driver Steve extremely polite and helpful. Excellent service.”

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(Email_reviewsuk) - Posted 10 years ago

“Love the updates and information-drivers very helpful-will definately use again...and again. ......”

Helpful Report

(Email_ocado) - Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews