Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service provided. All items arrived and polite delivery driver also. Will be using again.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“The Driver phoned first, was on time, and knowledgeable about what I ordered and which bag it was in =#fantastic”

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(Email_reviewsuk) - Posted 10 years ago

“Very prompt and efficient service. There is good communication regarding delivery times, replacements and changes to your shopping basket in addition to regular offers for your next shop.”

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(Email_reviewsuk) - Posted 10 years ago

“I was recommended Ocado by a couple of friends and I'm really pleased. I've found all the items I've purchased have been very good quality and value. I expected the cost of the overall shop to be higher as I often buy waitrose items but it's been very competitive. i'm especially pleased with the selection of Eco friendly products. Delivery slots are always available and the drivers are always friendly and on time!”

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(Email_reviewsuk) - Posted 10 years ago

“The driver was so polite, bought the bags into my kitchen - nothing was too much for him. Well presented and on time as per my text received from Ocado. The receipt was well written and clear to understand on an A4 printed paper not like those supermarket receipts. The shopping was packaged properly and not squashed up like they do with Tesco. The sell by date was also quite far ahead so lots of time to use the fresh foods instead of having to chuck things that reach their sell by date again Sainsburys and Tesco are really bad at this and I have received a 2.5kg of potatoes from Sainsburys with a sell by date of the same day so not sure how they think I can eat all those in a day. Ocado are brilliant and I cannot fault - if you want a great service use Ocado. Ocado aren't the cheapest and if they can reduce the costs on day to day items then you would be a force to be reckoned with.”

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(Email_reviewsuk) - Posted 10 years ago

“I found it excellent service, friendly , coutious van man & helpful... would use again thank you.”

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(Email_reviewsuk) - Posted 10 years ago

“Excellent service, friendly drivers. Great products. Fantastic all over.”

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(Email_reviewsuk) - Posted 10 years ago

“Flawless service from start to finish! Fantastic choice of products & friendly staff (Paul with the lemon van was my deliver man) makes me want to continue shopping with Ocado for all my groceries in the future. Many thanks!”

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(Email_ocado) - Posted 10 years ago

“Always fantastic service, quality produce and excellent value.”

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(Email_reviewsuk) - Posted 10 years ago

“Excellent. Everything I ordered came. No substitutes, Some of the items I ordered I haven't been able to find elsewhere so it's good to know I can get then at Ocado.”

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(Email_reviewsuk) - Posted 10 years ago

“Good quality products, particularly Ocado's own. Excellent offers with vouchers sent by email. Definitely recommend.”

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(Email_ocado) - Posted 10 years ago

“I started shopping with Ocado two weeks ago - and have been very impressed - order have turned up on time with no submissions and the drivers have been very helpful. Not sure why I did not start shopping with Ocado years ago as it saves me an two hours a week!”

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(Email_reviewsuk) - Posted 10 years ago

“Really good products even the ova do own brand range. Got next day delivery slot even on a weekend.”

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(Email_ocado) - Posted 10 years ago

“Very good service.”

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(Email_reviewsuk) - Posted 10 years ago

“Excellent and friendly delivery and all products delivered in good condition. Also delivery is spot on the time arranged. Brilliant!”

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(Email_reviewsuk) - Posted 10 years ago

“Two weeks running I've had delivery from Ocado and the only issue I've had is that you lay the milk cartons down in the bags which cause them to leak!”

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(Email_ocado) - Posted 10 years ago

That's not good Martin, your milk definitely shouldn't be leaking. If you haven't already, can you please email ocado@ocado.com? Just put Reviews.co.uk in the subject and we'll help you out :)

Posted 10 years ago

“Friendly”

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(Email_ocado) - Posted 10 years ago

“I LOVE this service. The food comes in great condition, and I love that the bags are colour coded for pantry, fridge and freezer. The delivery person brings the bags right up to my kitchen. Since I have a shoulder injury, this is huge for me. I could not be happier.”

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(Email_reviewsuk) - Posted 10 years ago

“Organised, helpful staff & high quality products. Good selection & very few items out of stock (unlike Tesco!). Great incentives and offers. Only downside was that my pak choi was a bit squashed this week! Other than that everything was fabulous!”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Great offers, great choice, and a lovely, polite delivery person. What's not to love!”

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(Email_ocado) - Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews