Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and value for money.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“The service is prompt and efficient. Will definitely recommend it.”

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(Email_ocado) - Posted 10 years ago

“The whole experience was quick efficient and the driver calls to check if he could earlier.”

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(Email_ocado) - Posted 10 years ago

“I hhave ordered twice and I am very happy with the service and the products.”

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(Email_ocado) - Posted 10 years ago

“Great service, no swaps friendly drivers”

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(Email_ocado) - Posted 10 years ago

“Great service. Lovely fresh food. No substitutions and friendly service.”

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(Email_ocado) - Posted 10 years ago

“Ocado is a very professional, organised, and green company. It excels in the products, service and communication with the customer. Very pleased and it is the best second to none service”

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(Email_ocado) - Posted 10 years ago

“We have been very pleased with your healthy options that you have on sale, we are extremely fussy about the keeping qualities of our fruit and vegetables and would like them to be a bit longer dated. Many thanks to all concerned P.G.Pardoe”

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(Email_ocado) - Posted 10 years ago

“Really pleased with the efficiency of Ocado & Fetch. Staff are polite. Very easy to use ordering system. Will definitely use on a regular basis.”

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(Email_ocado) - Posted 10 years ago

“Great prices, great quality products and the delivery service was excellent. I would recommend and I intend to book again soon.”

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(Email_ocado) - Posted 10 years ago

“I love the variety at Ocado, for a vegan in the UK the choices are minimal in most places, but there's always plenty of choice for really reasonable pricing on ocado, the staff are friendly and the whole process is really straight forward.”

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(Email_ocado) - Posted 10 years ago

“On time and very courteous driver.”

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(Email_ocado) - Posted 10 years ago

“I just don't know why it took me so long to place my first order. With a 12 week old baby I was just wondering how to get around the supermarket with her in tow and 40 people coming for a buffet supper. Ocado came to my kitchen door! Simply brilliant. Thank you.”

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(Email_ocado) - Posted 10 years ago

“Very friendly & helpful driver. Well pleased with quality & price. Will definitely use again & can highly recommend.”

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Posted 10 years ago

“best on line shop.”

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(Email_ocado) - Posted 10 years ago

“Good customer service when I had a problem, and delivery always on time.”

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(Email_ocado) - Posted 10 years ago

“fantastic service from start to finish. efficient, friendly staff and very informative at your door. thank you!”

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(Email_ocado) - Posted 10 years ago

“First time we have used Ocado, tempted by a special offer and it worked for us. Prompt service, very well packed, no substitutions and a very pleasant driver/delivery person/. Highly recommended.”

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(Email_reviewsuk) - Posted 10 years ago

“Drivers very helpful ,although a little ,but overall very pleased with the service and will use you again.”

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(Email_reviewsuk) - Posted 10 years ago

“First time customer no complaints.”

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(Email_ocado) - Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews