Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, great products. So pleased that there wasn't anything missing or any replacements!”

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(Email_reviewsuk) - Posted 10 years ago

“Excellent Service. Great dekivery / Driver guy”

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(Email_reviewsuk) - Posted 10 years ago

“Everything I have received from Ocado has been of excellent quality and the delivery service has been second to none. One very happy customer.”

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(Email_reviewsuk) - Posted 10 years ago

“Great experience but the website is a nightmare and I have so much trouble loading it and it staying live. 3 times since I have abandoned it and ordered from Tesco”

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(Email_reviewsuk) - Posted 10 years ago

Gosh, that's not right Kerry, can you message details of what exactly is happening with the website & any error messages that you are getting to ocado@ocado.com with www.reviews.co.uk in the subject & we'll get this looked in to.

Posted 10 years ago

“This was the first time we used Ocado and were very impressed with the driver as he spent time giving us some useful tips. The food was fresh and it arrived on time.”

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Posted 10 years ago

“Excellent service from start to finish. Have used Tesco online for years but it'll be Ocado from now on. Many thanks. ????”

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Posted 10 years ago

“The driver was really nice, he waited for me a little. The products were all of good quality and the food was fresh. Thanks for your service.”

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Posted 10 years ago

“This is my second week with Ocado so early days at the moment! I have previously used delivery by Tesco, Sainsbury, ASDA and Waitrose. In terms of overall service, delivery, availability and quality of goods I would say that Ocado is well ahead of the field. So far my experience is of courteous staff, both deliveries on time, a full order on both occasions and no substitutions. Cooking with the ingredients has suggested good fresh food across the board and a fine selection of options. I look further to staying with Ocado and to writing other reviews once they have been tested with a range of my menus!”

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Posted 10 years ago

“Great value. Great delivery driver. Was late however the driver called before hand to let me know which was good.”

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Posted 10 years ago

“Excellent service from start to finish. Easy to use website. Great that special offers are on homepage. Easy to navigate. Easy to adjust order. Delivery was prompt. Driver friendly. Wil be using again.”

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Posted 10 years ago

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Posted 10 years ago

“everything was fine, driver called me in advance since he was running a bit late, which wasn't a problem at all”

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Posted 10 years ago

“Excellent service. Pleasant efficient delivery”

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Posted 10 years ago

“After using Tesco for years i decided to try Ocado. I was shocked on how well the whole process was so easy, delivery was fantastic and the delivery man took a lot of time telling what they do, explaining the receipt and also showing substituted items. The items delivered were just perfect - no dented or crushed items. Items are delivered into different colored bags which correspond to freezer / fridge / larder etc... The whole process is a true pleasure..”

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Posted 10 years ago

“Easy to shop. Efficient delivery. Like the feed back on what was saved.”

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Posted 10 years ago

“The drivers are very helpful and polite, prices are good and they stock a very wide range of things. Easy to shop and time to amend orders and text notifications are useful if you don't check emails regularly. I've had a number of money off vouchers and gifts which is always nice to see”

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Posted 10 years ago

“Was very pleased with the process and the customer service was greater than I had expected. Delighted.”

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Posted 10 years ago

“Order delivered on time driver very helpful with good customer service skills very good site easy to order food delicious and prices competitive will order again soon”

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Posted 10 years ago

“Very pleased with my Ocado shop .. Good quality products . J like the organised way the shopping arrives and the way they collect the bags and reuse them I like the fact that I csn ace an order and it be here the next day.. Very pleased with the helpfulness and friend unless of the drivers..”

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Posted 10 years ago

“This time, what I ordered was delivered O.K.. Ocado need a " box " on their on line ordering, to try and stop them from substituting with a product you don't want.”

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Posted 10 years ago

We're pleased to hear that everything was okay, we'll certainly pass on your comments to our to the relevant team.

Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews