Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. will definitely use ocado again.”

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(Email_ocado) - Posted 10 years ago

“Excellent 5star”

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(Email_ocado) - Posted 10 years ago

“Very happy with the quality of your goods and services.”

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(Email_ocado) - Posted 10 years ago

“one word FANTASTIC very impressive”

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(Email_reviewsuk) - Posted 10 years ago

“This is the first time we have used the Ocado delivery service. We were very impressed. The only difficulty is choosing from what is a vast range of products. It's going to take several orders to get a list of "usual" items, although I gather that we can download our usuals from other supermarkets. We particularly liked the fact that we were advised in advance that there were no items unavailable from our order. The driver was great - enthusiastic and helpful. We lookforward to using the service again.”

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(Email_ocado) - Posted 10 years ago

“The Ocado delivery driver was absolutely on time, polite, friendly, courteous and helpful. We were extremely impressed with him, and with the service.”

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(Email_ocado) - Posted 10 years ago

“No complaints what so ever; I really like that it was free delivery and the delivery man was very kind and helpful. I like that I received a text and an e-mail stating what items were going to be replaced so I was aware by the time of delivery. Thank you!”

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(Email_reviewsuk) - Posted 10 years ago

“Great service and products.”

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(Email_ocado) - Posted 10 years ago

“Really happy with the experience, couldn't fault anything. Particularly the driver was very helpful”

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(Email_reviewsuk) - Posted 10 years ago

“Bloomin' diamond, made my first food shop living on my own a breeze.”

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(Email_reviewsuk) - Posted 10 years ago

“First order was very good.”

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(Email_reviewsuk) - Posted 10 years ago

“Delivery very good and great products.”

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(Email_ocado) - Posted 10 years ago

“Friendly driver, delivered within time slot, appreciate the fact that you only have to spend £40 to qualify for the free delivery. Overall very impressed”

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(Email_reviewsuk) - Posted 10 years ago

“Why have I never used Ocado before??? Ordered twice now and 100% hooked. The produce is always wonderfully fresh and the service is fantastic. The delivery drivers simply cannot do enough for you. Highly recommend and to top it all off its cheaper than tesco so winner winner chicken dinner!”

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(Email_ocado) - Posted 10 years ago

“I have used Ocado twice now and can say that the service has been impeccable. With excellent discounts, offers and an excellently curated website, my shopping experience has been second to none. I would highly recommend Ocado to anyone and can say that the deliveries have been punctual and all of my expectations have been more than met. Thank you!!”

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(Email_ocado) - Posted 10 years ago

“My order was delivered in time and the driver was very polite and funny! Thank you for the surprise gift which is already in good use in the kitchen. Till next order!:0)”

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(Email_ocado) - Posted 10 years ago

“easy website to use. delivery on time”

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(Email_ocado) - Posted 10 years ago

“Very impressed by the service and friendly, helpful drivers- will definetely be coming back again!”

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(Email_ocado) - Posted 10 years ago

“I am very impressed with the service and offers. thank you”

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(Email_ocado) - Posted 10 years ago

“Turned up on time, everything I ordered with good use by dates. Really happy! Will definitely use the service again”

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(Email_ocado) - Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews