Login
Start Free Trial Are you a business? Click Here

Ocado Reviews

4.0 Rating 2,657 Reviews
77 %
of reviewers recommend Ocado
Company Reviews Questions Metrics
4.0
Based on 2,657 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Ocado Reviews
Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Ocado 1 star review on 12th September 2025
Desmarais
Ocado 1 star review on 3rd September 2025
Darren
Ocado 1 star review on 29th April 2025
Anonymous
Ocado 1 star review on 22nd December 2023
Diogo Figueira
Ocado 1 star review on 11th July 2023
Anonymous
Ocado 1 star review on 14th June 2023
Joshua
Ocado 1 star review on 18th December 2022
Mrs Fox
11
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kate
Verified Buyer
“Easy to use website allowing for an efficient online shopping experience from a wide range of products. Lots of (free) delivery slot availability. Friendly drivers. Useful confirmations and updates over email.”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Naaman
Verified Buyer
“Really good! Great variety, great offers, great service! Delivery is always on time and polite. So far no complaints and I will be recommending Ocado whenever possible.”
Helpful Report
(Email_ocado) - Posted 10 years ago
C
Verified Buyer
“A pleasure to deal with from ordering to delivery with a nice smiley delivery man! I'd given up on ordering shopping on line due to the appalling service received from other main supermarket, however, Ocado will be my delivery supermarket of choice in future. Well done - highly recommend.”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Lorraine
Verified Buyer
“Excellent service. Enormous range of products. Deliver on time, or a phone call if early/delayed. Can't recommend highly enough. My one negative comment would be that, with an imminent move to Devon, Ocado do not deliver to the area! Come on Ocado - so many people In the West Country need this service!”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Francis
Verified Buyer
“very useful.”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Francis
Verified Buyer
“very useful.”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Chloe
Verified Buyer
“Good website, great value and brilliant delivery service”
Helpful Report
(Email_ocado) - Posted 10 years ago
Tania
Verified Buyer
“I find it very helpful the text message confirming my order and then to inform me its on its way. The drivers are always friendly and helpful. I am new to shopping with Ocado and I cant see a reason why I would stop. Well done guys!!!”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Sarah
Verified Buyer
“Excellent service very pleased”
Helpful Report
(Email_ocado) - Posted 10 years ago
Barbara
Verified Buyer
“Very good value for money and great delivery options.”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Clare
Verified Buyer
“Fantastic service, very fresh produce and excellent delivery - the delivery driver was very helpful, informative and friendly, he was a credit to the company.”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Rachel
Verified Buyer
“We are delighted with the service from Ocado. Excellent range of products and the website is easy to use. The delivery men are always prompt and friendly. All the food has been great but the fruit is so much tastier than from our local supermarket. Apples and grapes fantastic, mango box very good and lasted two week, pineapple the best ever! Mushrooms lasted much longer too. I would like to suggest delivery in containers which can be returned so that no bags are needed at all, and to reduce packaging wherever possible.”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Alison
Verified Buyer
“Order worked perfectly. Came on time - courteous and informative driver who took me through all the paperwork. No replacements!”
Helpful Report
(Email_ocado) - Posted 10 years ago
Joanna
Verified Buyer
“I am very happy. Will shop with Ocado in a future. Great quality food and massive discount codes available too :)”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Leanne
Verified Buyer
“Good service and great delivery driver. Just a bit pricier than I'm used to so probably won't be putting in another order.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Sandra
Verified Buyer
“I was extremely pleased with my order and the way in which the delivery driver explained everything about my order to me. Will definitely be using ocado do again.”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Greg
Verified Buyer
“Apart from delivery being just outside the window of time we had booked, the standard of food has been fantastic, particularly the fruit and veg which we have found to be generally poor when buying from other online supermarkets/competitors. All food quality was excellent and the delivery drivers have been very friendly.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Ross
Verified Buyer
“what a treat, easy online selections - great products and helpful and informative delivery drivers. Punctual and polite. Worth 5*plus!”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Gina
Verified Buyer
“Lovely food, on time free delivery, friendly helpful drivers. I couldn't ask for more. Gina”
Helpful Report
(Email_ocado) - Posted 10 years ago
Sandra
Verified Buyer
“Friendly driver, excellent product, timely service. Will definitely use again.”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Ocado is rated 4.0 based on 2,657 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request