Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iv shopped with several other big name supermarkets and found the result to be hit and miss at best and entirely unsatisfactory at worst. OCADO has been different. Its very rare that I get a substitution and on the whole the quality of the food is extremely good – as good as if Id picked it myself. The deliveries are also on time. Its very rare that they arrive late, and in both cases where this has happened Iv been called by the driver to warn me. I really wouldn’t consider having my shopping delivered by anyone else.”

Helpful Report

Posted 10 years ago

“One hour time slots, Waitrose food, Tesco price promise. What's not to like? I've been an ocado customer for over 10 years and I love it!”

Helpful Report

Posted 10 years ago

“Good availability, few substitutions, generally polite and helpful staff.”

Helpful Report

Posted 10 years ago

“I have nothing but praise for Ocado. Excellent service - cheerful, helpful delivery people, wide range of products and offers, always on time unless call with explanation.”

Helpful Report

Posted 10 years ago

“Everything is outstanding!”

Helpful Report

Posted 10 years ago

“Excellent overall service with rare or no quibble product substitutions, timely deliveries and professional, courteous staff.”

Helpful Report

Posted 10 years ago

“My family has patronised Ocado for many years now and we are very happy with the results. My wife and I are now virtually housebound and Ocado is the only supermarket on which we rely. The main reasons include the ease of the use of the website and the hourly slots for the delivery. We are also pleased with the extensive choice and quality of food. The drivers are courteous, helpful and friendly. The only area which needs continued checking and supervision is, in my opinion, the packing of the bags. I appreciate that this is a difficult area but sometimes heavy objects eg bottles are placed on top of softer goods and goods such as vanilla slices are found upside down and squashed with the result that the icing is found sticking to the packaging? But, all things considered, congratulations to all and well done. Regards M D Cowell”

Helpful Report

Posted 10 years ago

“I have always been very impressed by the Ocado delivery team. They are courteous, polite and apologetic if there have been any problems with the delivery. They are a credit to Ocado.”

Helpful Report

Posted 10 years ago

“Ocado are always helpful and friendly, the produce is nearly always good quality and they are rarely late. I rarely get substitutes and am always very happy with my orders. Their customer service is excellent.”

Helpful Report

Posted 10 years ago

“Great quality food, the deliveries always arrive on time, and the drivers are cheery and courteous”

Helpful Report

Posted 10 years ago

“Terrific service, goods and offers. An extremely pleased customer.”

Helpful Report

Posted 10 years ago

“Very helpful, and love the refund idea on recycle bags”

Helpful Report

Posted 10 years ago

“Very easy to use site. Helpful reminders of previously ordered items extremely useful as aide-memoire. Delivery slots easily available. Prior warning by email of any substitutes gives time to consider before delivery arrives. In my view this is the best around!”

Helpful Report

Posted 10 years ago

“Usually on time, quality products, courteous drivers and few substitutions. No complaints”

Helpful Report

Posted 10 years ago

“We love the whole Ocado shopping experience. The choice of items is vast and I have never searched for an item and not found it. The offers are always excellent value and I have saved a good amount of money by buying them. As for the Delivery Drivers, well I cannot praise them enough. They are courteous, helpful and always cheerful, unlike some of the people who deliver for the supermarket I used to use (5 letters in their name), who used to moan practically all the time. Ocado are a breath of fresh air, please don't change.”

Helpful Report

Posted 10 years ago

“First class customer service all the drivers are polite and friendly.Been a customer for 18months would not shop online with anyone else.Food is great only 3 subs in 18 months always on time cannot praise Ocado enough totally recommend them way above the rest”

Helpful Report

Posted 10 years ago

“You guys are my saviours! With two kids and no extra time to shop, you have made my life so much easier. Also, polite friendly drivers. Very professional”

Helpful Report

Posted 10 years ago

“Ocado is simply an amazing service. Always on time, hardly ever any replacements and the drivers are friendly & very helpful, bringing the bags straight into the kitchen. The free samples are also always stuff that I have wanted to try but never got around to giving a go.”

Helpful Report

Posted 10 years ago

“I love Ocado Minimal replacements and substitutions The email in advance of delivery is fantastic and allows me to decide if I want substitutions( although this is very rare now!) Superb customer services Delivery drivers always helpful What more can I say? I won't be going anywhere else that's for sure”

Helpful Report

Posted 10 years ago

“Our busy household would starve without Ocado. I love that I can do the shopping at midnight or 6am without having to leave the house, and have it delivered any time I want. All I have to do is put it away.”

Helpful Report

Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews