Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grocery delivery as it should be. Reliable. Virtually every order is complete, substitutions are rare Quality is good, prices reasonable especially if the many offers (which are easy to find) are used. Good quality. Value. Reliability. A great combination. A useful and valued part of my life - saving me time”

Helpful Report

Posted 10 years ago

“Generally I appreciate the excellent service Ocado provides. My exceptions are as follows: Very poor packing on occasions, soft items under heavy items and therefore squashed. Vegetables have a very short shelf life, items purchased on a Thursday best before Saturday. It is not possible to consume packs of vegetables in this time in a two person household. It would be helpful if smaller packs were available. Thank you Ocado I am a huge fan.”

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Posted 10 years ago

“I think you will hear this a lot, the only issue and i mean only issue is that fruit is mostly short dated. An option to choose a date would suit us much better and perhaps short dated fruit and vegetables are discounted so you as a supplier do not waste food - See Hugh Fernley's campaign Otherwise i am a big fan and your face of the company, your drivers are always great Thanks Steve”

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Posted 10 years ago

“I have been with Ocado for 7 years now. Can't fault them. If there is a problem with an item I have always been refunded with the cost, no questions asked. Most of my deliveries have been on time too. The only thing I would say is that sometimes I have had to wait for quite a long time before my phone call is answered. Today though it was answered straight away so I was really pleased. There are lots of savings on many items so I am happy. All in all very I would recommend Ocado.”

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Posted 10 years ago

“Excellent service, really good quality products. Ocado offers a very reliable service and if you need to contact them this is always easy.”

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Posted 10 years ago

“My driver this week was amazing. He went out of his way to sort my delivery - a real asset to your team!”

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Posted 10 years ago

“So much better than the rest. Ordering is easy, deliveries are mostly on time (although sometimes early). Quality is generally good, I just wish there was a little more thought in bag packing (not enough, or too many or bread squashed under potatoes).”

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Posted 10 years ago

“Always greeted so well by the drivers, they are never grumpy unlike other companies who tend to complain about heavy bags etc Love the vast selection of products and offers available too”

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Posted 10 years ago

“excellent service, which is lacking with a lot of companies these days.”

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Posted 10 years ago

“Very good service. Excellent wide variety of brands, you can find whatever you need. Very efficient and reliable delivery service. Good offers on various items.”

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Posted 10 years ago

“Faultless! I've honestly never come across such an efficient service! Highly recommended!”

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Posted 10 years ago

“Very reliable delivery service with helpful and friendly delivery agents. It is also very unusual for items to be out of stock or substituted.”

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Posted 10 years ago

“I adore Ocado. Great range of products, great special offers and superb delivery drivers. What's not to like?!”

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Posted 10 years ago

“Good products good service always on time good refund policy”

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Posted 10 years ago

“Excellent service. Polite and helpful drivers. One-hour time slots. Huge range of products. Rare missing items or substitutions. They have to be the best on-line delivery company.”

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Posted 10 years ago

“Excellent web site, easy to use and keeps lists to refer back to, which is particularly useful when planning for Christmas. Very rarely out of stock of anything and their choice of replacement is always good and well considered. The delivery is good, on time and with a courteous driver and never any breakages. Any complaints that we have had have been dealt with efficiently and quickly. We have used Ocado for at least eight years and would not consider going elsewhere. Really, I cant fault them.”

Helpful Report

Posted 10 years ago

“Easy to browse the website and find everything you need. The deliveries are also always delivered on time!”

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Posted 10 years ago

“Having shopped online with most large retailers; Ocado is my favourite. I don't think it's the cheapest; but their online app's/website are the quickest and easiest to use and their customer service is the best. If i don't have anything special planned, i can do my entire week's shop via their app in 15 minutes thanks to the pre-filled trolley option and i have a weekly delivery spot pre-booked every week, which can be easily changed if necessary. Its very rare that items are out of stock and replacements are almost always suitable.The range is incredible. It price matches on branded goods and has the largest range of free-from and organic products i've seen. I won't change to anyone else!”

Helpful Report

Posted 10 years ago

“I can't fault Ocado really - I wish that there wasn't so much packaging on the fruit and veg but I understand why it has to be there. The service is excellent and very rarely do I have any substitutions.”

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Posted 10 years ago

“1 hour delivery slots are great. Usually very few substitutions, and hardly ever get damages or spillages.”

Helpful Report

Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews